Q: site is giving 500 error. when will it be back up?
site is offline for me for a while... when will it be back up? 500 Oops! Server Error Our servers are taking a quick break. Don't worry, our team of digital wizards is working their magic to get things back on track.
Founder Team
Shaher_RobinReach
Oct 17, 2026
A: Sorry for the downtime! We were in the middle of a major deployment today, which caused the site to be temporarily unavailable for a couple of hours. Everything has now been sorted out, and RobinReach is back up and running.
Thanks for your patience, and apologies for the inconvenience!
Q: How to separate API keys per brand and limit social media accounts?
Hi there,
I noticed that the API key is currently unified. This seems to allow brand administrators with the API key to potentially connect to and manage other brands. Is there a way to separate API access so that each brand is completely isolated?
Additionally, how can I set a limit on the number of social media accounts that can be connected under each specific brand?
Thank you!
Founder Team
Shaher_RobinReach
Oct 11, 2026
A: Hi there! Both features are currently in development. We're working on separating API access per brand to ensure better isolation, along with the ability to limit the number of connected social media accounts for each brand. We'll share an update as soon as they're available. Thanks for the great feedback!
1/ How many comment to DM's can I set up in my Tier 2 purchase.
2/ What social platforms can I use DM's on at the moment and what other platforms will DM capability be added to.
3/ What will the next platform be that is DM capable and when will it be implemented.
Regards
John
Founder Team
Shaher_RobinReach
Sep 14, 2026
A: Hi John,
Thanks for the questions!
Tier 2 includes up to 10 Comment-to-DM/keyword automations, shared across your account. Currently, Comment-to-DM works with Facebook and Instagram For the next platform, we’re still researching what’s possible based on the APIs available on each platform, so I don’t want to promise a specific platform or timeline yet. Once we have something confirmed, we’ll...
I received this error on recurring post. Reason: Failed to post on LinkedIn after 2 attempts: No space left on device @ io_write - /tmp/open-uri20260912-1-uvgj3w. What is causing this? I believe all my recurring setups are correct.
Founder Team
Shaher_RobinReach
Sep 13, 2026
A: Hi,
Thanks for reaching out.
This was caused by a temporary server storage issue on our side, not by your recurring post setup or LinkedIn connection.
The issue has now been fixed and everything is back to normal. Your recurring setups are fine, and you can simply retry the failed LinkedIn post now. It should publish successfully.
Sorry for the inconvenience, and thanks for flagging it!
Q: site is giving 500 error. when will it be back up?
site is offline for me for a while... when will it be back up?
500
Oops! Server Error
Our servers are taking a quick break. Don't worry, our team of digital wizards is working their magic to get things back on track.
Shaher_RobinReach
Oct 17, 2026A: Sorry for the downtime!
We were in the middle of a major deployment today, which caused the site to be temporarily unavailable for a couple of hours. Everything has now been sorted out, and RobinReach is back up and running.
Thanks for your patience, and apologies for the inconvenience!
Share RobinReach
Q: How to separate API keys per brand and limit social media accounts?
Hi there,
I noticed that the API key is currently unified. This seems to allow brand administrators with the API key to potentially connect to and manage other brands. Is there a way to separate API access so that each brand is completely isolated?
Additionally, how can I set a limit on the number of social media accounts that can be connected under each specific brand?
Thank you!
Shaher_RobinReach
Oct 11, 2026A: Hi there!
Both features are currently in development. We're working on separating API access per brand to ensure better isolation, along with the ability to limit the number of connected social media accounts for each brand.
We'll share an update as soon as they're available. Thanks for the great feedback!
Share RobinReach
Q: Tier 2 DM's question
1/ How many comment to DM's can I set up in my Tier 2 purchase.
2/ What social platforms can I use DM's on at the moment and what other platforms will DM capability be added to.
3/ What will the next platform be that is DM capable and when will it be implemented.
Regards
John
Shaher_RobinReach
Sep 14, 2026A: Hi John,
Thanks for the questions!
Tier 2 includes up to 10 Comment-to-DM/keyword automations, shared across your account.
Currently, Comment-to-DM works with Facebook and Instagram
For the next platform, we’re still researching what’s possible based on the APIs available on each platform, so I don’t want to promise a specific platform or timeline yet. Once we have something confirmed, we’ll...
Share RobinReach
Verified purchaser
Thanks for your replies.
Q: Auto DM question
How many Auto DM's can we set up on tier 3?
Shaher_RobinReach
Sep 14, 2026A: Hi,
Tier 3 (Thrive) includes 30 Comment-to-DM automations.
Share RobinReach
Q: Your Post Was Partially Published Error
I received this error on recurring post. Reason: Failed to post on LinkedIn after 2 attempts: No space left on device @ io_write - /tmp/open-uri20260912-1-uvgj3w.
What is causing this? I believe all my recurring setups are correct.
Shaher_RobinReach
Sep 13, 2026A: Hi,
Thanks for reaching out.
This was caused by a temporary server storage issue on our side, not by your recurring post setup or LinkedIn connection.
The issue has now been fixed and everything is back to normal. Your recurring setups are fine, and you can simply retry the failed LinkedIn post now. It should publish successfully.
Sorry for the inconvenience, and thanks for flagging it!
Share RobinReach