Hope you are doing well. I am facing a problem logging into my SendFox account. It is saying my credential is not correct, but when I am going to reset my password, it shows there is no account for this mail.
Can you please solve this problem fast? I have sent an email to your support email about this issue.
As we cannot send you details over this message, please send us an email again at support@sendfox.com so we can share your account details with you privately. Thank you!
I wonder what happens once I reach 25k subs. Just had this answer from your bot inside the app. Can you confirm?
"Since you’re already at the highest AppSumo‐sold tier, any contacts you add beyond that plan’s limit will simply bill at $10 for every extra 1,000 subscribers. You won’t be blocked or lose access—you’ll see a notice in your dashboard, and the overage charges are applied automatically.
If you’d rather avoid per-1,000 overages, you can also reach out to Support about moving to a custom monthly Empire Add-On plan (which includes white-labeling, dedicated IP, double opt-in, etc.)—that plan renews every 30 days and gives you a flat rate for unlimited or very high contact counts.
Let me know if you want help with overage billing or exploring a custom plan! 😊"
Thank you for your message, and sorry for the chatbot mistake. We will make sure to correct that.
At this time, our highest tier, Tier 5, supports a maximum of 25000 contacts on a single account.
That said, you may send an email to our support team at support@sendfox.com and we can check if we could accommodate more than 25K contacts on one Sendfox account.
Hello, How can I edit a contact field? For example, add or change a name? There's no edit button anywhere, no pen icon, and no three-dot menu like the AI suggests. It doesn't work in a different browser either. Please help me as soon as possible. Thank you, Patrick.
To edit a contact in the Sendfox ghead to this page https://sendfox.com/dashboard/contacts and look for the contact email address in the search field and then on the right hand side you will see EDIT next to the contact email address. Press that button and you will be able to edit contacts details. In case you still have an issue with that, please send an email to our support team at support@sendfox.com, and our team will assist.
Wishing you a great day and sending kind regards! 🌸
Yes, you may use SendFox in German, though the language setup applies only to your audience, and you can send emails in German. Your SendFox dashboard and account settings remain in English.
We trust this will help, and we wish you a great day!
Q: Accoount Problem
Hope you are doing well. I am facing a problem logging into my SendFox account. It is saying my credential is not correct, but when I am going to reset my password, it shows there is no account for this mail.
Can you please solve this problem fast? I have sent an email to your support email about this issue.
Natasha_originals
May 11, 2025A: Hello Rifat,
All is well with your account!
As we cannot send you details over this message, please send us an email again at support@sendfox.com so we can share your account details with you privately.
Thank you!
With kind regards!
Share SendFox
Q: Over 25k subs?
I wonder what happens once I reach 25k subs. Just had this answer from your bot inside the app. Can you confirm?
"Since you’re already at the highest AppSumo‐sold tier, any contacts you add beyond that plan’s limit will simply bill at $10 for every extra 1,000 subscribers. You won’t be blocked or lose access—you’ll see a notice in your dashboard, and the overage charges are applied automatically.
If you’d rather avoid per-1,000 overages, you can also reach out to Support about moving to a custom monthly Empire Add-On plan (which includes white-labeling, dedicated IP, double opt-in, etc.)—that plan renews every 30 days and gives you a flat rate for unlimited or very high contact counts.
Let me know if you want help with overage billing or exploring a custom plan! 😊"
Natasha_originals
May 11, 2025A: Hello Anxious_Panda,
Thank you for your message, and sorry for the chatbot mistake.
We will make sure to correct that.
At this time, our highest tier, Tier 5, supports a maximum of 25000 contacts on a single account.
That said, you may send an email to our support team at support@sendfox.com and we can check if we could accommodate more than 25K contacts on one Sendfox account.
Thank you for your patience and understanding.
With kind regards!
Share SendFox
Q: is SendFox actively developed?
Hey, I've seen that roadmap tickets are fairly outdated.
Are you still working on SendFox?
Natasha_originals
May 11, 2025A: Hello szymon.zak.official
Thank you for your email!
Yes, SendFox is being actively developed as we speak!
Many thanks for your support while we work on getting SendFox better!
With kind regards!
Share SendFox
Q: How can I edit a contact field?
Hello,
How can I edit a contact field? For example, add or change a name? There's no edit button anywhere, no pen icon, and no three-dot menu like the AI suggests. It doesn't work in a different browser either. Please help me as soon as possible. Thank you, Patrick.
Natasha_originals
May 11, 2025A: Hello fpm7,
Thank you for your message!
To edit a contact in the Sendfox ghead to this page https://sendfox.com/dashboard/contacts and look for the contact email address in the search field and then on the right hand side you will see EDIT next to the contact email address. Press that button and you will be able to edit contacts details.
In case you still have an issue with that, please send an email to our support team at support@sendfox.com, and our team will assist.
Wishing you a great day and sending kind regards! 🌸
Share SendFox
Q: Sendfox in German?
Can sendoff be used in German language or at least use German default text in emails?
Natasha_originals
May 11, 2025A: Hello 116696975191145342754,
Thank you for your email.
Yes, you may use SendFox in German, though the language setup applies only to your audience, and you can send emails in German.
Your SendFox dashboard and account settings remain in English.
We trust this will help, and we wish you a great day!
Share SendFox