SendFox Questions

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Q: SendFox - Frustrating Support Experience

I recently encountered a frustrating issue with my SendFox account (support request #1127044). When I tried to log in, I received a prompt instructing me to email support with the subject "Please email support[at]sendfox.c0m with the subject "SendFox Account Settings"

I first contacted support almost three months ago, and I have still not received any response or assistance. The lack of timely support has left me disappointed and unable to access my account.

Is there anyone else experiencing similar issues with SendFox's customer support? How long did it take for you to get a response? Until they improve their response times, I cannot recommend SendFox.

news-7da583May 29, 2025
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Q: Does it work with shopify?

and, if so, how do I coonect to shopify? Thank you

irmanunezqPLUSMay 12, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 12, 2025

A: Hello irmanunezq,

Thank you for your email!

SendFox does not have a native integration with Shopify, and the first solution would be to utilize Zapier to connect these two apps together.

The second solution would be to try to use our API endpoints if this is supported by Shopify.

In the not-so-distant future, we are planning to invest more time in API endpoints and integrations, but until then, you can check our API documentation here: https://sendfox.helpscoutdocs.com/article/1134-creating-an-oauth-2-0-client-.
This API help document is the same for TidyCal and SendFox.
Also, please check out this guide on how to create API requests in the Postman app: https://sendfox.helpscoutdocs.com/article/1147-creating-api-requests

I would suggest reaching out to the Shopify team and checking with them to see if they could possibly help you with this matter.
You can provide them with the below article:
https://help.sendfox.com/article/278-endpoints
And from there, they might be able to point you to which API endpoint to use and where you need to insert it.

We trust this will help!

Have a fabulous day, and thank you for choosing SendFox!

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Q: Accoount Problem

Hope you are doing well. I am facing a problem logging into my SendFox account. It is saying my credential is not correct, but when I am going to reset my password, it shows there is no account for this mail.

Can you please solve this problem fast? I have sent an email to your support email about this issue.

Rifat_KhanMay 11, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 11, 2025

A: Hello Rifat,

All is well with your account!

As we cannot send you details over this message, please send us an email again at support@sendfox.com so we can share your account details with you privately.
Thank you!

With kind regards!

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Q: Over 25k subs?

I wonder what happens once I reach 25k subs. Just had this answer from your bot inside the app. Can you confirm?

"Since you’re already at the highest AppSumo‐sold tier, any contacts you add beyond that plan’s limit will simply bill at $10 for every extra 1,000 subscribers. You won’t be blocked or lose access—you’ll see a notice in your dashboard, and the overage charges are applied automatically.

If you’d rather avoid per-1,000 overages, you can also reach out to Support about moving to a custom monthly Empire Add-On plan (which includes white-labeling, dedicated IP, double opt-in, etc.)—that plan renews every 30 days and gives you a flat rate for unlimited or very high contact counts.

Let me know if you want help with overage billing or exploring a custom plan! 😊"

Anxious_PandaPLUSMay 2, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 11, 2025

A: Hello Anxious_Panda,

Thank you for your message, and sorry for the chatbot mistake.
We will make sure to correct that.

At this time, our highest tier, Tier 5, supports a maximum of 25000 contacts on a single account.

That said, you may send an email to our support team at support@sendfox.com and we can check if we could accommodate more than 25K contacts on one Sendfox account.

Thank you for your patience and understanding.

With kind regards!

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Q: is SendFox actively developed?

Hey, I've seen that roadmap tickets are fairly outdated.

Are you still working on SendFox?

szymon.zak.officialApr 30, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 11, 2025

A: Hello szymon.zak.official

Thank you for your email!
Yes, SendFox is being actively developed as we speak!

Many thanks for your support while we work on getting SendFox better!

With kind regards!

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