Sinosend Questions

A: Hi.

In the Login page here: https://sinosend.com/login , you can add your own company logo, but you cant change the image of the lady there, maybe we will remove it in the future, but right now its a generic image.

You can create a new "Request" this will create a new link where you can receive files. Go to Requests -> New Request.

Let me know if you have more questions.

A: Thats right, the mobile version is being improved. Analytics is better on the desktop. Please let us know what type of analytics you would like us to add too!

A: Hi Nick,

Indeed yes.

1. You create a transfer and send your drawing files and a message to your instructor.
2. You also create a file Request and send that open link to your instructor.
3. Your instructor receives your transfer, edits the file and submits the new file in the request link you created in step 2.

Thanks!

P.S. Instructor need not sign up to our service at all.

A: Thanks for your concerns about download speeds. Here's a quick rundown:

Origin Server (HK): Our main server is in Hong Kong, meaning faster speeds for users closer to Asia (often 30MB/s+). There are plenty of users who are happy with the speeds too :) Performance does vary by location, this is true.

EU Servers: We're actively launching EU servers this year to improve speeds there.
CDN: Correct, subsequent downloads are faster via our global CDN. Uploads go to our origin server, so recipients closer to Asia will see better speeds (around 3-5MB/s is typical elsewhere, with potential fluctuations).

LTD & Infrastructure: Our corporate subscriptions help us invest in infrastructure improvements for all users. We're not saying LTD speeds should suck, but we need to be practical when balancing infrastructure costs and economic viability.

We're working on making things faster for everyone!

A: Password Protection: Coming soon. It's a priority and actively being developed. No exact ETA yet.
Automated Email Delivery: Already supported upon file download.
Embedding & User-Restricted Access: Direct embedding isn't currently supported on LTD or even on our monthlys yet. However, you can host content on your custom subdomain with us. We are considering more advanced access controls for the future.

Let me know if i missed anything.

A: Hi, I would suggest using another service for video hosting, as we're not the solution for you. We are a file transfer service and cant view or embed full videos on your site. Think of us a WeTransfer for business.

A: Our origin server is located in Asia, which means upload speeds can vary significantly depending on your physical location and network routing. Under optimal conditions, users on a Gigabit Fiber connection can typically expect upload speeds ranging from 40MB/s (MegaBytes per second) down to approximately 3.5MB/s (MegaBytes per second). However, the speeds you reported—starting at 3.5Mbps (Megabits per second) and later dropping to 452KB/s (KiloBytes per second)—are far below our normal range. We agree this is quite slow and not the experience we aim to provide.

To address this, we are actively working on expanding our infrastructure. We are currently testing new servers in Europe and the US, which will significantly improve upload speeds for users in these regions.

On the bright side, our download speeds are much faster since they are backed by a global CDN (Content Delivery Network). This ensures that once files are uploaded, they can be distributed efficiently to recipients worldwide.

We appreciate your patience while we work to improve our service. If you'd like, feel free to share additional details (e.g., your location, browser version, or any other specifics), and we'll investigate further to ensure you have the best possible experience.

A: Hi, our team can help you, please email your account email to support@sinosend.com.
You have T2 and have x2 of them, that means you have 4 codes? Yes you can upload unlimited number of times (within the storage limit)

A: Hi Philipp.

Hard to say, but its something we are actively working on. We are looking at a soft launch in June, with a hopefull full rollout of EU & US regions in July 2025.

A: A: Sinosend vs. SwissTransfer: Key Differences

Sinosend and SwissTransfer both enable secure file sharing, but they cater to different needs. Here’s how Sinosend stands out, especially for businesses:

1. Branding & Customization
Sinosend: Offers white-label solutions, including custom domains (e.g., files.yourcompany.com), company logos, and branded portals. You can toggle off all "Powered By" branding for a seamless professional experience.
SwissTransfer: I dont see that it is open-source as I could not locate the Github repo, I suppose though you would need to setup your own backend to host your files, and manage the backups and technical aspect of maintaining your own secure cloud. It also seems to lacks advanced branding tools, making it less ideal for businesses.

2. Tracking & Analytics
Sinosend: Provides real-time tracking (downloads, opens), geolocation with maps, I m not sure if Swisstransfer offers this, but since its opensource, you could dive in to the code and edit the code yourself.

3. Storage & Scalability
Sinosend: Lifetime plans include 50 GB–3 TB storage, unlimited transfers (Pro/Business tiers), and support for sending files to 20–100+ recipients per email.
SwissTransfer: Free but likely has storage/transfer limits typical of open-source solutions.

4. Collaboration & Team Use
Sinosend: Supports team logins (2–50 users in Pro/Business plans) and shared workflows.
SwissTransfer: Primarily designed for individual use.

5. Security & Compliance
Sinosend: Encrypts data in transit and storage, with CNAME customization for secure, company-branded links. We also can send emails from your domain. Service like weTrasnfer and others send emails to your recipients form their domain.
SwissTransfer: Secure but may lack enterprise-grade compliance features.

6. Transfer Size
Sinosend: You can transfer up to 100GB per transfer, vs a maximum of 50GB with swisstransfer.

7. Additional Features
Sinosend: File request portals. I dont think you can Request a file with SwissTransfer? We I also dont think you can leave a voice message along with your files.

SwissTransfer: Simplicity for quick, no-frills transfers, and it also has Password protection and some controls as to how many times a user can download a file, (which we dont offer yet) Also Swiss Transfer data data is stored in Switzerland which would likly make it GDPR compliant (which we are not). SwissTransfer is owend by a Swiss ISP, and has a commercial software called KDrive for a monthly fee which is similar to dropbox.

Hope we were able to give you some differences. I Think SwissTransfer is great, and we have not heard about it untill you mentioned, although I dont think its opensource?

A: We don't support embedding yet, but we do understand the need for it. Instead as a workaround, you could place a link on your site which would redirect them to your branded request page on your own custom subdomain, none of our branding would be seen.

A: No API/Webhook triggers yet.

Any Plans: No current plans, but some have asked for it already.

A: Our Origin servers (where your data is stored are in Asia, specifically Singapore and Hong Kong). When you download the files the data is delivered by our Global CDN network.

We're adding an EU & US server soon.

A: Hi Sean. Thanks for your support. Great feedback.

This morning I've tasked our amazing devs to work on this (infact this was in our backlog ever since we created Teams).

With your Tier3 Business account you can add up to 5 team members within the same organization (ideally within the same custom domain name). Each team member has/can:

- Get a unique login and dashboard.
- Customize their own background for Transfers & Requests
- Change their profile Image, but not your company logo.
- Share transfers with other members, so you see the their transfers in your dashboard.
- Team members can only delete, remove their own transfers

Currently when you create a request, there isn't an option to share it with other team members, you can only share the link, but that isn't useful for other members within your org,

Coming Soon (based on your email)
- Request Sharing. When you create a request you can share it with team members
- You can limit the size of File requests
- You can limit the expiry date of the request
- You can send the request by email to your recipient or as a link

Hope to roll this out within the next few days!

Thanks.

A: Hi HLM,

While it's not a strict, immediate rule, generally, when you create a file transfer, you have the option to set an expiry date. For instance, if you set an expiry for one week, the file will expire, meaning recipients can no longer access it after those seven days. However, the file itself won't be deleted, it will still be accessible within your admin dashboard where you can reset the expiry date. If you choose 'Never expire,' your recipients will always have access to the transfer. The yearly login requirement primarily addresses situations where lifetime deal customers store hundreds of gigabytes of data but don't log in for extended periods or sometimes never log in again. In such cases, after one year of inactivity, only the transfers you've already set to expire will be considered for deletion. This approach is more flexible than many other paid transfer solutions like WeTransfer or pCloud, which often delete your files immediately after expiry.

To summarize, your account will never be suspended (unless it is against our TOS) And only files which you have not accessed AND that you have set to expire will be deleted after long periods of inactivity. We hope this clarifies things! We appreciate you reading our Q&A.

A: Hey Roberto;

We have a fairly simple media player to preview videos; but we're not a video platform..The video player is for you to your recipient to preview the video or audio files).

We don't currently allow embeds, although that may be coming soon to some plans.

A: Hey there! It's fantastic to know you're looking forward to our EU storage servers – we really appreciate your patience.

We've been heads down lately, rolling out some exciting updates, including:

- Background customizations
- Custom email domains
- Teams (allowing multiple seats per account)
- And a good number of under-the-hood fixes!
- You're spot on about the EU servers. We're still actively developing them. For new users, the plan is to let you choose your server location right when you create your account. For existing users who'd like to switch, we'll likely offer two options: 1) starting fresh with a new account, or 2) migrating your data for a small fee.

If GDPR compliance is a key concern for you, it would be best to wait until our EU servers are fully up and running. The price difference shouldn't be significant (and honestly, a lot of that is outside our control!). Alternatively, if the speed of our current Asia servers is acceptable for you (you can test the transfer speed on our homepage – most users see around 20MB/s in Asia and about 5MB/s elsewhere, though it can vary), you could get started now.

Thanks so much for your continued support!

A: Hi, no, we send files, and receive files, organize them and notify you. We are however looking in to collecting payments or password protecting files before downloading.

A: Currently, our origin servers are located in Asia, which can affect upload speeds for users in other regions. However, our download CDN is global, ensuring your recipients experience fast download speeds. This difference between upload and download speed is common in many file transfer services.

We are continuously working to improve our service and plan to add more origin servers as we grow. While we appreciate the comparison to WeTransfer, as a lifetime deal, we have to manage our costs carefully to ensure long-term sustainability. At this time, upload speeds are similar to those you may experience with the trial version.

Your files are stored for the lifetime of your account, provided you log in at least once a year or after the file express expiration date, which you can set in your dashboard.

A: Hi, unfortunately, we're not a Google Drive alternative :) We currently don't support folders and are not a backup solution. But we are a fantastic file transfer service. So if you want to transfer your catalog, document or large file, or want to create a Download portal, we are the perfect solution.