Q: Can you remove my email from the trial so I can change my lifetime deal to my principal account?
Can you remove my email from the website trial so I can activate my deal in my principal email? I used another account, but I'd like to transfer into my principal email. That is The one that I bought from here. . Second thing, can I have a custom high bandwidth to use with my students? I already got tier number two. Thank you.
Q: Is there a way to create a subfolder in a transfer?
Just bought today, question:
I choose to upload folder A to transfer, in which inside folder A there are 3 subfolders X Y Z, and within each subfolders, there are 3 files each x 3 = total 9 files
From receiver's side, he can see all 9 files, not the 3 subfolders structure. Is there for the transfer to 'preserve' the subfolders structure? TQ
Founder Team
Rishi_Sinosend
Jun 10, 2026
A: Sinosend preserves your subfolder structure. Here is how it works:
The Download: When your recipient clicks "Download All," the downloaded .zip file will perfectly maintain your original structure (Folder A > Subfolders X, Y, Z).
The Web Preview: Right now, the web portal displays the 9 files in a flat list so the recipient can quickly see what files are inside the transfer without clicking...
Q: Is it possible to upload videos and audios so students can stream them directly from your service?
In my case, I have 300 students. Is it possible to send videos and audios but they can't download them, just stream them directly from your service? Is it okay to do that, or do you think that it's going to override the bandwidth limit fair use policy in tier number two?
Would it work from mobile device and from PC based device.?
Founder Team
Rishi_Sinosend
Jun 10, 2026
A: Hi again! It is incredibly smart of you to ask these questions before rolling this out to 300 students.
To give you the short answer: Sinosend is not designed to be a video streaming platform, and for your specific use case, we wouldn't be the right fit.
Here is the breakdown of why, along with the math regarding your bandwidth question:
1. We Lack Adaptive Bitrate Streaming While Sinosend...
Q: Can we share direct download links?
Does Sinosend support direct download links to files?
Direct link = the url starts directly the download without opening a landing page
Rishi_Sinosend
Jun 10, 2026A: Sinosend does not support direct download links. The user must visit the landing page to download the files.
We do this for security and reliability. Standard browser direct links easily fail with large files and cannot restart if your internet drops.
By using our landing page, our system ensures the download is fast, stable, and can automatically resume if it gets disconnected.
We might add...
Share Sinosend
Since your request involves private account details and billing, we will reply to your email directly
See you in support!
Q: Can you remove my email from the trial so I can change my lifetime deal to my principal account?
Can you remove my email from the website trial so I can activate my deal in my principal email?
I used another account, but I'd like to transfer into my principal email.
That is The one that I bought from here. .
Second thing, can I have a custom high bandwidth to use with my students?
I already got tier number two.
Thank you.
Share Sinosend
Q: How is Embed request portal works, how we control the looks?
Rishi_Sinosend
Jun 10, 2026A: The embed request portal is a iframe embed.
It will look something like this within a iframe : https://sinosend.com/r/5qJ68P8w9
You can customize
- Background (image/color)
- Your Profile Logo
- Your message
- Add custom css to change other colors.
Thanks!
Share Sinosend
Q: Is there a way to create a subfolder in a transfer?
Just bought today, question:
I choose to upload folder A to transfer, in which inside folder A there are 3 subfolders X Y Z, and within each subfolders, there are 3 files each x 3 = total 9 files
From receiver's side, he can see all 9 files, not the 3 subfolders structure. Is there for the transfer to 'preserve' the subfolders structure? TQ
Rishi_Sinosend
Jun 10, 2026A: Sinosend preserves your subfolder structure. Here is how it works:
The Download: When your recipient clicks "Download All," the downloaded .zip file will perfectly maintain your original structure (Folder A > Subfolders X, Y, Z).
The Web Preview: Right now, the web portal displays the 9 files in a flat list so the recipient can quickly see what files are inside the transfer without clicking...
Share Sinosend
Q: Is it possible to upload videos and audios so students can stream them directly from your service?
In my case, I have 300 students. Is it possible to send videos and audios but they can't download them, just stream them directly from your service? Is it okay to do that, or do you think that it's going to override the bandwidth limit fair use policy in tier number two?
Would it work from mobile device and from PC based device.?
Rishi_Sinosend
Jun 10, 2026A: Hi again! It is incredibly smart of you to ask these questions before rolling this out to 300 students.
To give you the short answer: Sinosend is not designed to be a video streaming platform, and for your specific use case, we wouldn't be the right fit.
Here is the breakdown of why, along with the math regarding your bandwidth question:
1. We Lack Adaptive Bitrate Streaming
While Sinosend...
Share Sinosend