When I try logging into the 2.0 version of the app, I get a notice for invalid credentials. I purchased 5 codes and seems I never had a fair shake to use the application. Can someone help with this?
Founder Team
Stanley_SmatLeads
Jun 12, 2026
A: Hello,
I have replied you via email on how to migrate to the version 2.0 at no extra cost on February and i have also replied to your email today with same instruction on how to migrate.
If you are still having issues with the migration, please write us on [email protected].
Absolutely! Many of our users are agencies, consultants, freelancers, and service providers who use SmatLeads to find leads, build prospect lists, and run outreach campaigns for their clients.
You can use SmatLeads to identify targeted local businesses, gather contact information, organize leads, and support your clients' lead generation efforts.
Hello Stanley, Thank you for your message. I was wondering if your platform has a team or client invitation feature, perhaps similar to a SaaS or multi-tenant setup. This would allow each subuser associated with my account to perform their own searches independently.
Q: I am on the maximum Tier 5 plan, I need to pay more to get access to the updated features?
Hi again. I am on the maximum Tier 5 plan, yet I keep receiving emails telling me I need to pay more to get access to the updated features. Honestly, I can't believe my eyes...
Founder Team
Stanley_SmatLeads
Jun 9, 2026
A: Hello,
I think you are getting things wrong here, you have access to the new updates already even though there were not on the deal plan when you purchased.
Also, everything in your plan is intact and nothing changed.
If you need further clarification, you can contact our support for further clarification.
I didn't just pay for the features available at the time of purchase; I was investing in future development, expecting to benefit later from paying a premium price upfront.
Let’s not pass this off to support—to me, this feels like a clear deception. I can understand that you might fairly expect extra payment for connecting additional tools that consume tokens.
Hello, I still feel you are not getting this. Every user of SmatLeads has access to the version 2.0 and the new features. Everything you purchased and the new features are on your account.
Check your account and if there's a feature you can't access, please reach me directly on [email protected].
I can see my Tier 5 status right there, but then this message pops up: Pro Feature Unified Inbox is only available on a paid plan. Upgrade your plan to unlock this feature and many more.Unlimited access to all Pro features Priority customer support Advanced analytics & reporting
Hi. Why am I only seeing the old design and functionality in my personal account, along with a very slow interface?
Founder Team
Stanley_SmatLeads
Jun 9, 2026
A: Hello,
Sorry to hear about this.
But when we released the version 2 in December last year, we sent email to our old users to about the new version and the new URL and how to access it. We also made the announcement on our FaceBook group, Ken Moo group and SaaS warriors.
However, if you don't read our emails or you opted out from our mailing list, here's the URL of the version 2.0:...
Q: Question regarding Version 2.0 vs 1.0
When I try logging into the 2.0 version of the app, I get a notice for invalid credentials. I purchased 5 codes and seems I never had a fair shake to use the application. Can someone help with this?
Stanley_SmatLeads
Jun 12, 2026A: Hello,
I have replied you via email on how to migrate to the version 2.0 at no extra cost on February and i have also replied to your email today with same instruction on how to migrate.
If you are still having issues with the migration, please write us on [email protected].
Best regards!
Share SmatLeads
Q: Commercial license
Hello
Can i use your service for my clients?
Kind Regards
Stanley_SmatLeads
Jun 11, 2026A: Hello Mohamed,
Absolutely! Many of our users are agencies, consultants, freelancers, and service providers who use SmatLeads to find leads, build prospect lists, and run outreach campaigns for their clients.
You can use SmatLeads to identify targeted local businesses, gather contact information, organize leads, and support your clients' lead generation efforts.
If you have a specific use...
Share SmatLeads
Hello Stanley,
Thank you for your message. I was wondering if your platform has a team or client invitation feature, perhaps similar to a SaaS or multi-tenant setup. This would allow each subuser associated with my account to perform their own searches independently.
Q: I am on the maximum Tier 5 plan, I need to pay more to get access to the updated features?
Hi again. I am on the maximum Tier 5 plan, yet I keep receiving emails telling me I need to pay more to get access to the updated features. Honestly, I can't believe my eyes...
Stanley_SmatLeads
Jun 9, 2026A: Hello,
I think you are getting things wrong here, you have access to the new updates already even though there were not on the deal plan when you purchased.
Also, everything in your plan is intact and nothing changed.
If you need further clarification, you can contact our support for further clarification.
Share SmatLeads
Verified purchaser
I didn't just pay for the features available at the time of purchase; I was investing in future development, expecting to benefit later from paying a premium price upfront.
Let’s not pass this off to support—to me, this feels like a clear deception. I can understand that you might fairly expect extra payment for connecting additional tools that consume tokens.
Hello, I still feel you are not getting this. Every user of SmatLeads has access to the version 2.0 and the new features. Everything you purchased and the new features are on your account.
Check your account and if there's a feature you can't access, please reach me directly on [email protected].
I feel you are misunderstanding things here.
I look forward to hearing from you.
Thank you!
Verified purchaser
I can see my Tier 5 status right there, but then this message pops up: Pro Feature
Unified Inbox is only available on a paid plan. Upgrade your plan to unlock this feature and many more.Unlimited access to all Pro features
Priority customer support
Advanced analytics & reporting
Q: Why am I only seeing the old design?
Hi. Why am I only seeing the old design and functionality in my personal account, along with a very slow interface?
Stanley_SmatLeads
Jun 9, 2026A: Hello,
Sorry to hear about this.
But when we released the version 2 in December last year, we sent email to our old users to about the new version and the new URL and how to access it. We also made the announcement on our FaceBook group, Ken Moo group and SaaS warriors.
However, if you don't read our emails or you opted out from our mailing list, here's the URL of the version 2.0:...
Share SmatLeads
Q: Do you have examples of the reports your platform can generate?
Would like to see what the reports look like, I do not see any examples on your website. Thanks.
Stanley_SmatLeads
Jun 9, 2026A: Hello,
Thank you for your interest in SmatLeads.
Please, you can reach our support at [email protected] for the report.
Best regards!
Share SmatLeads