Q: Are Non-Sumo LTD users restricted by Sumo deal terms?
I purchased your LTD directly from your platform back when you offered them. Since then many new features have been released that haven't reached my account but are made available to Sumo account holders. I just so happen to be an active sumo-ling, so I'm aware of how many campaigns you've run here. Overall, the years the product seems great but I'm concerned with this approach of limiting your...
Founder Team
Victoria_Snoooz
Jun 10, 2026
A: Hello, Thanks for your feedback, and for being an early adopter. We appreciate it.
Our plans and tiers were changed when we launched on Appsumo last October as they were created in consultation with Appsumo. Can you confirm which deal you bought, perhaps you can email me at [email protected] and we can review your deal.
You should get all the features that were advertised to you at the...
Q: Urgent question for Sumo Days (No reply via website)
Hello Snoooz team,
I need a quick answer today to decide on buying License Tier 3 before Sumo Days end:
EU Servers & GDPR: Can new users select the EU server directly during signup without hidden costs or feature limits? Do you provide a DPA? Are any features blocked on EU servers?Pro
Plan & Future: Can you guarantee that Tier 3 users will get all future Pro Plan features and that no existing...
Founder Team
Victoria_Snoooz
Jun 9, 2026
A: Hello,
You can create an account directly on the EU server, or switch later (no problem). Features are same for both platforms, you just choose where your data will reside. We can provide a DPA if you need one. You can read about our EU server and data residency options here: https://help.snoooz.ai/en/articles/13900392-snoooz-eu-version-data-residency-in-europe
Hi, I wanted to ask if the interface is available in Italian. If not, can it be added and how long it would take? Also, can you remind me that I haven't responded in a certain number of days? Can you send a follow-up after a certain number of days without a reply? I was undecided between levels 4 and 5. I don't need level 6. It's a shame that if e-commerce were included in level 5, I would have been more convinced.
Founder Team
Victoria_Snoooz
Jun 8, 2026
A: Hello,
The web app is currently in English, but we have plans to translate it in coming weeks. Currently you can use the browser auto-translate feature.
We do have an outlook add-in which is already available in Italian language. The AI can draft and reply in Italian without any issues.
Regarding follow ups, it can be set to follow up after every specific days, with randomization options,...
Q: IMAP vs Gmail Training | LLM for included credits | Rest API future plans
Hi Victoria,
Welcome back to Sumo. Could you please help me with the following:
1)IMAP vs Gmail Is there a meaningful difference in training ability/length of time between IMAP accounts and Gmail. I have a mix of both. Is IMAP trickier to train?
2)Could you confirm what LLM you are using for the included Ai credits and whether this is likely to update this year?
3)Beyond...
Founder Team
Victoria_Snoooz
Jun 8, 2026
A: Hi Matt,
Thanks for your questions.
1. IMAP vs Gmail There’s no meaningful difference in training between IMAP and Gmail accounts. Snoooz learns automatically from your draft edits and replies regardless of mailbox type. You can also train it using your website, docs, and other knowledge sources, which can be shared across both Gmail and IMAP accounts.
Q: Are Non-Sumo LTD users restricted by Sumo deal terms?
I purchased your LTD directly from your platform back when you offered them. Since then many new features have been released that haven't reached my account but are made available to Sumo account holders. I just so happen to be an active sumo-ling, so I'm aware of how many campaigns you've run here. Overall, the years the product seems great but I'm concerned with this approach of limiting your...
Victoria_Snoooz
Jun 10, 2026A: Hello,
Thanks for your feedback, and for being an early adopter. We appreciate it.
Our plans and tiers were changed when we launched on Appsumo last October as they were created in consultation with Appsumo. Can you confirm which deal you bought, perhaps you can email me at [email protected] and we can review your deal.
You should get all the features that were advertised to you at the...
Share Snoooz
Q: Urgent question for Sumo Days (No reply via website)
Hello Snoooz team,
I need a quick answer today to decide on buying License Tier 3 before Sumo Days end:
EU Servers & GDPR: Can new users select the EU server directly during signup without hidden costs or feature limits? Do you provide a DPA? Are any features blocked on EU servers?Pro
Plan & Future: Can you guarantee that Tier 3 users will get all future Pro Plan features and that no existing...
Victoria_Snoooz
Jun 9, 2026A: Hello,
You can create an account directly on the EU server, or switch later (no problem). Features are same for both platforms, you just choose where your data will reside. We can provide a DPA if you need one. You can read about our EU server and data residency options here:
https://help.snoooz.ai/en/articles/13900392-snoooz-eu-version-data-residency-in-europe
Yes, you will get all features...
Share Snoooz
Verified purchaser
Thank you very much for replying to me so quickly. I would appreciate it if you could tell me how I can find and obtain a DPA.
Best regards
Can you pls email me at [email protected] or [email protected] or contact us via chatbot
Q: API access?
Hi,
Which tier would have full API access?
Victoria_Snoooz
Jun 8, 2026A: Hello,
You can have full access from Tier 4, as MCP is included from Tier 4.
Victoria
Share Snoooz
Are there different API/MCP feature availability depending on tier? What would those map to if so
Q: Italian language, follow-up and levels
Hi, I wanted to ask if the interface is available in Italian. If not, can it be added and how long it would take? Also, can you remind me that I haven't responded in a certain number of days? Can you send a follow-up after a certain number of days without a reply?
I was undecided between levels 4 and 5. I don't need level 6. It's a shame that if e-commerce were included in level 5, I would have been more convinced.
Victoria_Snoooz
Jun 8, 2026A: Hello,
The web app is currently in English, but we have plans to translate it in coming weeks. Currently you can use the browser auto-translate feature.
We do have an outlook add-in which is already available in Italian language.
The AI can draft and reply in Italian without any issues.
Regarding follow ups, it can be set to follow up after every specific days, with randomization options,...
Share Snoooz
for ecommerce integration I was mostly interested in woocommerce
Ok if you buy today, we can offer that to you on Tier 5.
I purchased Plan 5. How do I activate e-commerce? Do I have to send an email?
Great, pls drop a message to our team via chatbot!
Q: IMAP vs Gmail Training | LLM for included credits | Rest API future plans
Hi Victoria,
Welcome back to Sumo. Could you please help me with the following:
1)IMAP vs Gmail
Is there a meaningful difference in training ability/length of time between IMAP accounts and Gmail. I have a mix of both. Is IMAP trickier to train?
2)Could you confirm what LLM you are using for the included Ai credits and whether this is likely to update this year?
3)Beyond...
Victoria_Snoooz
Jun 8, 2026A: Hi Matt,
Thanks for your questions.
1. IMAP vs Gmail
There’s no meaningful difference in training between IMAP and Gmail accounts. Snoooz learns automatically from your draft edits and replies regardless of mailbox type. You can also train it using your website, docs, and other knowledge sources, which can be shared across both Gmail and IMAP accounts.
2. Included AI Credits / LLMs
We...
Share Snoooz
Hi Matt,
I wanted to share an update that this feature is now available:
https://help.snoooz.ai/en/articles/15421065-how-to-connect-a-custom-api-with-snoooz
Victoria
Appreciate the super fast response Victoria - this is a significant level up 👍