How are you going to handle the refund? I’m still waiting for a response from you; it causes problems when you buy services or apps to improve things, only to be left high and dry.
Q: Another app disappears, and another AppSumo payment goes
Another app disappears, and another AppSumo payment goes... Lately, I've paid for many apps only to find they've shut down. In this case, it's an app I bought at Tier 3 and used. What happens now? I hope you'll respond, as I'm an active user and make several purchases a year. You should try to guarantee a minimum number of years for each app you add (I know it's difficult because it's not up to...
What? Is that really a reply to an AppSumo customer? I hope I’m misunderstanding this...
So, basically, you’re washing your hands of the matter while your customer takes the hit. Someone creates an app, you promote it, your AppSumo customers buy it—the company and you pocket the profits—and then, whenever they feel like it, they shut down.
You and the app creator keep the money, while the customer is left with the loss... Is that what you’re telling me?
You’re sinking lower and lower, and your credibility is taking a nosedive. I hope your answer isn't what I think it is, because if it is, it amounts to a scam on the part of both parties involved.
I look forward to a more coherent and sensible response...
Q: Straico Shutdown – Support for Lifetime Deal Customers?
Dear AppSumo Team, with Straico shutting down, what support or resolution will you provide to customers who purchased the lifetime deal? Will there be a refund, AppSumo credit, or an alternative offered? An official update for affected customers would be greatly appreciated. Situations like this make customers think twice before purchasing future lifetime deals, so a clear resolution would help maintain trust in the AppSumo marketplace.
Don't worry. AppSumo posted: "We're still working on getting in touch with them..." It has been almost 3 weeks, but they will come through for us soon. {wink}
The announcement of the closure, with just one month to use or exhaust your credits, offers very little consolation. Can the Straico team extend the closure period by at least 3 months? I've plenty of credits still left! How would I use them within one month?
Thank you, Kit_Straico, for sharing the info. Some key points from Discord: They admit that they are broke. As a result, they had to suspend Kling, Perplexity Sonar, and some Fal.ai image models. Now they are considering open-sourcing the platform and transferring the domain before their exit. As this costs money, they are looking for someone. Maybe AS can talk to them?
I’m actually the one who offered to take over their domain and Discord. Haven’t heard back yet and I don’t have contacts at Appsumo. But if they want to reach out to me they have my email. Again I’m not affiliated with Straico but since I have access might as well try.
Q: Refund possible?
Hi
This is a really difficult one. I paid and used the app here and there. Now that I need it, it's gone.
Any free replacement or refund please?
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Q: Awaiting a response
How are you going to handle the refund? I’m still waiting for a response from you; it causes problems when you buy services or apps to improve things, only to be left high and dry.
Are you going to reply?
Share Straico
Q: Another app disappears, and another AppSumo payment goes
Another app disappears, and another AppSumo payment goes... Lately, I've paid for many apps only to find they've shut down. In this case, it's an app I bought at Tier 3 and used. What happens now? I hope you'll respond, as I'm an active user and make several purchases a year. You should try to guarantee a minimum number of years for each app you add (I know it's difficult because it's not up to...
Share Straico
This is new normal now, everyone now knows how to make money with Appsumo
Verified purchaser
What? Is that really a reply to an AppSumo customer? I hope I’m misunderstanding this...
So, basically, you’re washing your hands of the matter while your customer takes the hit. Someone creates an app, you promote it, your AppSumo customers buy it—the company and you pocket the profits—and then, whenever they feel like it, they shut down.
Verified purchaser
You and the app creator keep the money, while the customer is left with the loss... Is that what you’re telling me?
You’re sinking lower and lower, and your credibility is taking a nosedive. I hope your answer isn't what I think it is, because if it is, it amounts to a scam on the part of both parties involved.
I look forward to a more coherent and sensible response...
Regards.
Q: Straico Shutdown – Support for Lifetime Deal Customers?
Dear AppSumo Team, with Straico shutting down, what support or resolution will you provide to customers who purchased the lifetime deal? Will there be a refund, AppSumo credit, or an alternative offered? An official update for affected customers would be greatly appreciated. Situations like this make customers think twice before purchasing future lifetime deals, so a clear resolution would help maintain trust in the AppSumo marketplace.
Share Straico
Appsumo will do Nothing
Verified purchaser
I had multiple products shut down only one Appsumo gave credits for.
Don't worry. AppSumo posted: "We're still working on getting in touch with them..." It has been almost 3 weeks, but they will come through for us soon. {wink}
Appsumo was supposed to start contacting us when tools shut down? Still nothing.
Q: Can you extend it to three months at least?
The announcement of the closure, with just one month to use or exhaust your credits, offers very little consolation. Can the Straico team extend the closure period by at least 3 months? I've plenty of credits still left! How would I use them within one month?
Share Straico
Create a harness with Claude Code and a plan to drain your credits. Video is one of the easiest...
Thanks!
Thank you, Kit_Straico, for sharing the info. Some key points from Discord: They admit that they are broke. As a result, they had to suspend Kling, Perplexity Sonar, and some Fal.ai image models. Now they are considering open-sourcing the platform and transferring the domain before their exit. As this costs money, they are looking for someone. Maybe AS can talk to them?
Verified purchaser
I’m actually the one who offered to take over their domain and Discord. Haven’t heard back yet and I don’t have contacts at Appsumo. But if they want to reach out to me they have my email. Again I’m not affiliated with Straico but since I have access might as well try.