How do I contact support and how long should it take to get a response? I have tried to reach someone, the chat bot is useless for the issue I need help with. I just UPGRADED to Tier 3. Trying to login and it only takes me to a FREE acct. Not registering the orig Tier 1 nor Tier 3. Unable to find where to change email as well. Would really like to start using this tool but need some help. Thnks
A: As we emailed you earlier today, make sure you use the same email you logged in from your gmail ending in 64. If you login with another email, it will take you to a Free account.
HI Gio! thank you for responding! I do login with the email ending in 64 and it still goes to a free account. I tested that first. Once we get that straight, I really need to change the email and the instructs on how to do that are no longer vaild or are not available on free accts?
I've got two niches I'm working with. If I kick off with one and don't see any improvements, can I switch things up and start fresh with the second niche? Thanks!
A: I would get 2 licenses, don't mix the niche. Also it's a great deal that will end in June. Also we have a mobile app Director for iOS and Android and new interface coming in Q3 that is wow!
Q: Hi Streann Studio team, I need some assistance with the platform.
Hi Streann Studio team, I need some assistance with the platform. Could we schedule a Zoom meeting? I don’t think it will take too much of your time. Thank you in advance! As a content creator, I’m nearly finished with my video, but I want to ensure I have a complete understanding of this tool so my viewers can succeed.
Q: Alugha Support
Hi,
Can we integrate videos from Alugha? Most of my videos are multilingual and we wish to see If we can use Streann Studio for a channel page.
Gio_StreannMediaInc.
Jul 8, 2025A: You can upload any mp4 videos, integration is up to you.
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Q: Contact Support
How do I contact support and how long should it take to get a response? I have tried to reach someone, the chat bot is useless for the issue I need help with. I just UPGRADED to Tier 3. Trying to login and it only takes me to a FREE acct. Not registering the orig Tier 1 nor Tier 3. Unable to find where to change email as well. Would really like to start using this tool but need some help.
Thnks
Gio_StreannMediaInc.
Jul 8, 2025A: As we emailed you earlier today, make sure you use the same email you logged in from your gmail ending in 64. If you login with another email, it will take you to a Free account.
Share Streann Studio
Verified purchaser
HI Gio! thank you for responding!
I do login with the email ending in 64 and it still goes to a free account. I tested that first. Once we get that straight, I really need to change the email and the instructs on how to do that are no longer vaild or are not available on free accts?
Q: Lovense Support
Is it planned to support Lovense toys?
Thanks.
Gio_StreannMediaInc.
Jul 8, 2025A: there is robotics in the road map, please send us an email so we can discuss further.
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Q: Can I have a second fresh start?
I've got two niches I'm working with. If I kick off with one and don't see any improvements, can I switch things up and start fresh with the second niche? Thanks!
Gio_StreannMediaInc.
Jun 26, 2025A: I would get 2 licenses, don't mix the niche. Also it's a great deal that will end in June. Also we have a mobile app Director for iOS and Android and new interface coming in Q3 that is wow!
Share Streann Studio
Q: Hi Streann Studio team, I need some assistance with the platform.
Hi Streann Studio team, I need some assistance with the platform. Could we schedule a Zoom meeting? I don’t think it will take too much of your time. Thank you in advance! As a content creator, I’m nearly finished with my video, but I want to ensure I have a complete understanding of this tool so my viewers can succeed.
Gio_StreannMediaInc.
Jun 26, 2025A: yes we can - please send email studio@streann.com and cc liam@streann.com
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