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Streann Studio Questions

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Q: Can I use Streann Studio to record a video podcast with guests without going live?

Hello - can I use Streann to record a podcast with guests without going live?

I want to use Streann to produce and create video content without going live for now, especially since I am still trying to learn how to use the platform.

Thanks.

slbsellshomesPLUSJan 26, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Apr 2, 2025

A: Hey @slbsellshomes, yes you can! If you click "go live" and don't select any destinations, your video podcast will save a as a local recording for your eyes only!

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Q: I have contacted studio@streann.com multiple times I have not gotten any response regarding my purchase.

I purchased this plan under another name Live2.Social and lost access when your company change the name I purchased on app sumo lifetime i then re-purchased your top-tier lifetime plan when I seen your new name Streann Studio with the same features Plus. Someone from your company emailed me and told me they would fix the problem and I was refunded the new purchase because I had already owned the original purchase lifetime plan additionally I was asked to removed my original review which I did and added the one that's currently here now. Only to find out once again I had no access or possibly a free plan that allows me to do nothing. I've sent multiple emails since then and still nothing has changed I'm only asking for access to my purchase

1SamDigitalJan 28, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Apr 2, 2025

A: Hi there, sorry to hear this. Send us an email directly at studio@streann.com that is the best way to reach our team 24/7

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Q: Is the my channel app not actually included?

Tier 3 says you get a My Channel App.

But in the interface, it's asking me to pay an additional $99, $199, or $499 PER MONTH to get the app

Am I to understand that the tier 3 does only includes the browser streaming channel?

c17jingPLUSFeb 10, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Apr 2, 2025

A: Tier 3 includes the web browser streaming channel.

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Q: Training Training

We are leaving Belive TV and Yard. We want to use this platform but we need one on one training. Do you offer training support?

HiredInMichigan.orgPLUSEdited Feb 19, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Apr 2, 2025

A: Yes, of course! Send us an email at Studio@streann.com

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Q: Upset

How do I setup Facebook streaming it is not working and I have watch all you promo videos nothing is a tutorial

HiredInMichigan.orgPLUSEdited Mar 30, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Apr 2, 2025

A: Hey there! If you're having issues conecting your Facebook account, you can always go live to Facebook using the the RTMP link. Watch our Youtube video of RTMP to see how it's done. Don't forget to go live to your channel with Pay-Per-View too!

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Q: How does the live stream til Facebook and Youtube work?

I dont get it.
When I go to my video studio and choose destination "Facebook page" and push GO LIVE nothing happens on my Facebook page.

It is connected to my facebook page, but nothing is appearing on the page.

I can find no resources to help me solve the problem?
(The tutorials are not really tutorials, more like overview of whats possible)

And I do not always get answers when sending mails
(Today is Jan11, and I wrote a mail dec28).

Lifecoach_Malene_from_DenmarkJan 11, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Jan 20, 2025

A: There are tutorias on our streann.studio webpage and on our YouTube page and our MyChannel on Streann Studio, see below.

https://app.streann.studio/studiotv
https://youtu.be/PU9V_T1Y55E?t=8

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Q: Can toy show me how to set up the APP?

I haven't received a reply from your support email.

InnovativeMaxPLUSJan 13, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Jan 20, 2025

A: What do you need? Don't know what toy is.

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Q: recorded with very low quality

Hello,

I am using the Streann Studio version and have noticed that the videos are recorded with very low quality. This also happens during my live streams on Twitch, where the image appears very laggy.

I am not sure if this is due to a codec issue or how the software functions. I have a 500 mb connection, so I don't think it's a connection problem. Additionally, everything looks fine in the control panel, but the final recording and the live stream have quality and speed issues.

I appreciate any help or suggestions you can provide to resolve this situation.

luiyidafestaPLUSJan 13, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Jan 17, 2025

A: If your quality is low please check your connection we use HD and adaptive bit rate.

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Q: when it's come back?

hello when I get back

upbrightJan 2, 2025
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Jan 4, 2025

A: Hi, we don't understand your questions.

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Q: Agency and workspaces would be great!

Any plains of adding Agency sub accounts, where clients can login themselves and workspaces where we can help client manage their content?
This would totally Rock!

mannycharlesPLUSDec 23, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 23, 2024

A: This is the best message we got so far! It's exactly what we will do. We made it so simple to create templates and create their own MyChannel, but still there are people needing help with content management. Yes we will create Agency model. We also have a "Network" model, where we create a landing with ALL your Creators, when you click it will open each individual Creator channel.

Great vision Manny! We are with you!

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Q: Incorrect Commission Fee (20% Instead of 10%) for Tier 3 License - Please Assist!

I am reaching out to report an issue with the commission fee for my Tier 3 license.

I noticed that the commission fee for Pay-Per-View (PPV) is being charged at 20%, whereas it should only be 10% according to the terms for Tier 3.

My account registered with Streann Studio is: Bikebuffet@gmail.com

I have already reported this issue via email, but I have not received any response yet. Could you please look into this matter and correct the commission fee for my account?

I would greatly appreciate your prompt attention to this matter and any updates you can provide.

webdesignbypuDec 24, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 31, 2024

A: We fixed the percentages. Please contact us direct if you have any issues. We made the percentage changes because of Sumo-Lings demands. We love you guys!

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Q: Request for Assistance: Incorrect Commission Rate for Tier 3 Subscription

Dear Streann Studio Support Team,

I purchased the Tier 3 license through AppSumo and was under the impression that the commission rate for this tier is 10%, as per the product description. However, I have noticed that I am currently being charged a commission rate of 20%, which does not align with the advertised terms.

Could you kindly look into this matter and rectify the commission rate on my account? If there are any additional steps or information needed from my side to resolve this, please let me know.

Thank you for your prompt assistance. I look forward to your response. Kind regards

webdesignbypuDec 23, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 23, 2024

A: Yes it's 10% on Tier 3. This was changed after the Sumo-Ling community asked to change. We are honoring it.

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Q: LTD or future fee?

I got an email today saying welcome sumolings….with other marketing copy…

And this was a portion contained in the email;

Lifetime Deal Terms
📅 Your LTD with Streann lasts 3 years, with the same renewal fee guaranteed forever—locking in this incredible value for life.

Are we paying again in 3 years for this? Please clarify deal here vs deal with the email? I have 2 tier 3s.

Thanks.

TheBlueAlphaPLUSDec 26, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: it's a LTD on Appsumo for Tier 1, 2, 3.

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Q: Multiple Shows

Hi there, if I wanted to have different shows as part of my 'channel,' would that be supportable using an AppSumo license here? What would your recommendation be to properly execute this use case?

To better clarify, let's say I have 'XYZ Channel,' and in that channel there's different shows like 'ABC Podcast,' 'DEF Show' and 'GHI Series.' They would all be independent labels but would be part of XYZ Channel.

molukaiPLUSDec 25, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 25, 2024

A: You can only do ONE LIVE channel at a time. But you can have multiple Videos from different brands at the same time.

When you say shows, it's not LIVE.

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Q: MyApp LTD

Justing to see if there are updates on the MyApps LTD yet? Have sent an email in regards to it but haven't heard anything back

Fit_Focus_MediaPLUSDec 23, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 23, 2024

A: Yes - what is your email - we can include you to the invitation only LTD. Send to studio@streann.com

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Q: Switch my account over please.

I contacted app sumo explaining to them I was unable to log into my live 2 social I asked them if you had switched to the new streann.studio because it seem to be the same product with more features they told me they couldn't contact you didn't know what was going on my lifetime purchase was no more so I purchased the tier 3 of your new streann.studio they weren't able to activate it because they said I had a trial with you I explain to them I never set up a trial. They told me in order to use the new purchase I had to give a different email address so I did so. And I'm still having issues not being able to find out what plan I'm on what features I have there's nothing in the dashboard to locate this information. Regardless I have already purchased this can you please switch my account over with my tier 3 purchase on the same account.

1SamDigitalDec 26, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: Yes - we can help you - we sent you an email.

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Q: Upgrade Options

I have 2 tier - how can I upgrade w/o a total repurchase?

lyriqzPLUSDec 25, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: please ask Appsumo for upgrade options.

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Q: Please you did not answer my question

Please you didn't answer my question. this is the question I ask and your answer is different.
my question:
Q: How to Set Up a CNAME for My Streann Studio Channel
Please, what is the value for Streann Studio's default domain to configure the CNAME for my channel? I’ve tried searching for it but couldn’t find it. If you have a video tutorial on this, could you please share it with me? Thank you!
lovegodfmDec 25, 2024.

This is your answer:
Gio_StreannMediaInc.
Dec 25, 2024
A: It's in Tier 2 and Tier 3 plans, it's included.

Please help me

lovegodfmPLUSDec 25, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: Go to Customize Channel and you have an area called Custom Domain URL.

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Q: Queries

Hello,

1. What fo you mean by guests, do you mean in tier 3 only 8 people can view video?

2. Why you mention "monetize: pay per view" twice, can I charge like $ 3 everytime someone views video on webpage?

3. How robust is screen sharing and do you plan to build additional tools like Zoom in this direction?

4. Where are you based, team size and years in business?

5. How is it different from Teyuto, a similar service?

Thanks

VK_2018PLUSDec 26, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: 1. unlimited people can watch your video
2. You can charge pay per view or pay per minute
3. Yes
4. Miami, 8 years in business, won Product of the Year at NAB and Patented technology. VC backed, more than 30 Streanners, 70 Million viewers touch our technology in 141 geographies.
5. We never heard of them

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Q: Questions

What do you mean by PowerPoint, video sharing and video clip in this context?

Thanks

VK_2018PLUSDec 26, 2024
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Founder Team
Gio_StreannMediaInc.

Gio_StreannMediaInc.

Dec 26, 2024

A: You can share Power Point. You can upload a video in video clip and share next to you during your A/B option presentation.

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