I have tried to reach out to the support team and they keep saying that the APPSUMO credits are limited in DUBBING and TTS because it cost to much, I understand but WHERE can I find my usage? I went to tier 3 because it looked like I would need a bunch of credits to dubbing and TTS. I used the dubbing and TTS about 10 times, and now it says I am out of credits, BUT I still have 2000+ credits left....
Does the Pro plan include AI Translate? Are there any limitations? I would like to translate the audio in the videos, starting by uploading the original MP4 files.
Q: Help very frustrated (DUBBING)
I have tried to reach out to the support team and they keep saying that the APPSUMO credits are limited in DUBBING and TTS because it cost to much, I understand but WHERE can I find my usage? I went to tier 3 because it looked like I would need a bunch of credits to dubbing and TTS. I used the dubbing and TTS about 10 times, and now it says I am out of credits, BUT I still have 2000+ credits left....
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Q: AI Translate
Does the Pro plan include AI Translate? Are there any limitations?
I would like to translate the audio in the videos, starting by uploading the original MP4 files.
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Q: Problem activating account
Hi
I have problem activating the account , please help, thanks
Terry_SubEasy.ai
Sep 15, 2026A: Please contact our support email [email protected]
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Q: can we download the dubbed video ?
so can we upload a video in chinese and get it dubbed into english
add english subtitles
and download the video with subtitles and dubbed voice over ?
tier 1 and 2 can export ? yes ? just not 4k
so tier 1 and 2 can export 1080 ?
thanks
Terry_SubEasy.ai
Sep 14, 2026A: Yes, of course you can do that. You can export with tier 1 and tier 2 with 1080p max.
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Q: Two questions
Hi there, two questions for you...
First, do you have API documentation we can look at?
Second, does your transcription do speaker recognition?
Terry_SubEasy.ai
Sep 14, 2026A: 1. https://api.subeasy.ai/docs/
2. Yes, we do. We also just released a major update that boosts the accuracy of speaker recognition a lot.
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