I'm trying to upgrade to Tier 4 currently on Tier 3. it showed price this morning; I tried to change the plan to a higher tier, and now it doesn't show the option to do so.
Founder Team
Terry_SubEasy.ai
Oct 4, 2026
A: Hi, there's another way to upgrade. Just contact our support team at [email protected].
How? I don't see 4k or 2k as an option when I try to export how do I get it to show up? I also only see 1080p when I select "Play Local File" before that it only shows 720p.
I've uploaded the initial video at 2k to cloud to see if that shows the option for 4k or 2k, it did not show the 2k/4k export option.
Q: Can I upgrade my two existing SubEasy.ai AppSumo licenses from Tier 3 to Tier 4?
Good evening,
In November and December 2024, I purchased two SubEasy.ai Tier 3 licenses for a nonprofit. Can I upgrade these two from Tier 3 to Tier 4, so that I can use the API?
Thanks a lot, kind regards, Thomas
Founder Team
Terry_SubEasy.ai
Sep 29, 2026
A: Hi, you can upgrade them to tier-4 to have API credits every month without any problem.
Q: Can't upgrade to Tier 4
I'm trying to upgrade to Tier 4 currently on Tier 3. it showed price this morning; I tried to change the plan to a higher tier, and now it doesn't show the option to do so.
Terry_SubEasy.ai
Oct 4, 2026A: Hi, there's another way to upgrade. Just contact our support team at [email protected].
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It stated 2 hours left, now it's showing "sold out", it hasn't been 2 hours yet!!!
Q: Can I export the transcript, translate by myself and import the translated subs?
Will this be aligned with the video? Does this consume some of the 200 credits? thank you
Terry_SubEasy.ai
Oct 4, 2026A: Yes you can do that!
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Q: How Can I Use the API After Purchasing Tier 5?
I purchased Tier 5, but I can’t find the menu to create an API key. How can I access and use the API?
Terry_SubEasy.ai
Sep 30, 2026A: please access: https://www.subeasy.ai/services/api-dashboard
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Q: Got Tier 1 upgraded to Tier 3 solely for the 4k option, But No 4k?
My source is 2k, but I don't have a 2k export option or 4k.
I saw an answer on a different question saying that the source has to be 4k to export 4k?
SO am I locked out of exporting anything in 2k as it's not an option?
Terry_SubEasy.ai
Sep 29, 2026A: Hi there, you can have 1440P export option if your video is not 4k with tier-3.
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Verified purchaser
How? I don't see 4k or 2k as an option when I try to export how do I get it to show up? I also only see 1080p when I select "Play Local File" before that it only shows 720p.
I've uploaded the initial video at 2k to cloud to see if that shows the option for 4k or 2k, it did not show the 2k/4k export option.
Very confused on how to get 2k/4k export.
I confirm this is a bug, we will fix it very soon, and you can check tomorrow to see whether it is fixed. Sorry for the trouble.
Q: Can I upgrade my two existing SubEasy.ai AppSumo licenses from Tier 3 to Tier 4?
Good evening,
In November and December 2024, I purchased two SubEasy.ai Tier 3 licenses for a nonprofit.
Can I upgrade these two from Tier 3 to Tier 4, so that I can use the API?
Thanks a lot, kind regards,
Thomas
Terry_SubEasy.ai
Sep 29, 2026A: Hi, you can upgrade them to tier-4 to have API credits every month without any problem.
Share SubEasy.ai