why its not working on tiktok, I tried multiple times but not working on tiktok
Founder Team
Support_SurFastVideoDownloader
Jun 8, 2026
A: Hello, sorry for the inconvenience. Please sign in to TikTok from the Private feature and try again. If the problem persists, please send us the video link and the version of your SurFast Video Downloader via [email protected]. Wait for your feedback. Thanks!
Where can I find SurFast Video Downloader Helper extension for microsft edge?
Founder Team
Support_SurFastVideoDownloader
Jun 1, 2026
A: Hello DSP395, thanks for your question. Please kindly note that SurFast Video Downloader Helper extension is only for Chrome browser, and there is not a version for Microsoft edge.
A: Hello DSP395, thanks again for your question. After confirming with the developer, I am sorry that the feature you mention is not supported. I appreciate your understanding! Have a good day!
Hi there! I’m new to your product and managed to successfully grab a video from YouTube. However, I’m facing an issue when trying to grab content from a website. I noticed that your product also supports screen recording with audio. I downloaded the code to the same computer where I’m currently using it, but it doesn’t work. I can only keep 1 minute of the recording. Could you please help me understand if I’m doing something wrong, if this is a different code, or if it’s simply not supported with this LTD?
Founder Team
Support_SurFastVideoDownloader
May 29, 2026
A: Hello! Thanks for your question and support. Just to clarify, SurFast Video Downloader and SurFlex Screen Recorder are two separate paid products. Purchasing SurFast Video Downloader only gives you access to the video downloader — it doesn't include screen recording features. If you're interested in SurFlex Screen Recorder, you can purchase a Pro license on our website to unlock the full...
Hi there, I just wanted to restate my earlier request. I’ve already purchased your product and don’t plan to request a refund. I wanted to ask again whether you might be able to implement the feature we discussed before, as it would make things much easier for me. Thank you.
Founder Team
Support_SurFastVideoDownloader
May 25, 2026
A: Hello DSP395, thank you so much for your great suggestion! I really appreciate you taking the time to share your idea with us — feedback like this is incredibly valuable as we continue to improve SurFast Video Downloader.
While I can’t promise that this feature will be included just yet, I’ve already forwarded your request to our product team. The product manager will carefully review it when...
Q: why its not working on tiktok
why its not working on tiktok, I tried multiple times but not working on tiktok
Support_SurFastVideoDownloader
Jun 8, 2026A: Hello, sorry for the inconvenience. Please sign in to TikTok from the Private feature and try again. If the problem persists, please send us the video link and the version of your SurFast Video Downloader via [email protected].
Wait for your feedback. Thanks!
Share SurFast Video Downloader
Q: Q's
Where can I find SurFast Video Downloader Helper extension for microsft edge?
Support_SurFastVideoDownloader
Jun 1, 2026A: Hello DSP395, thanks for your question. Please kindly note that SurFast Video Downloader Helper extension is only for Chrome browser, and there is not a version for Microsoft edge.
Thanks for your understanding!
Share SurFast Video Downloader
Q: Q's
Can we use MCP with Claude on Surfast?
Support_SurFastVideoDownloader
Jun 1, 2026A: Hello DSP395, thanks again for your question. After confirming with the developer, I am sorry that the feature you mention is not supported. I appreciate your understanding! Have a good day!
Share SurFast Video Downloader
Q: Screen Record?
Hi there! I’m new to your product and managed to successfully grab a video from YouTube. However, I’m facing an issue when trying to grab content from a website. I noticed that your product also supports screen recording with audio. I downloaded the code to the same computer where I’m currently using it, but it doesn’t work. I can only keep 1 minute of the recording. Could you please help me understand if I’m doing something wrong, if this is a different code, or if it’s simply not supported with this LTD?
Support_SurFastVideoDownloader
May 29, 2026A: Hello! Thanks for your question and support.
Just to clarify, SurFast Video Downloader and SurFlex Screen Recorder are two separate paid products. Purchasing SurFast Video Downloader only gives you access to the video downloader — it doesn't include screen recording features.
If you're interested in SurFlex Screen Recorder, you can purchase a Pro license on our website to unlock the full...
Share SurFast Video Downloader
Verified purchaser
It does. Thank you so much for the clarification! I appreciate it.
You're welcome. If you need to SurFlex Screen Recorder, and you can contact our support and we can offer a discounted price. Thanks!
Q: Response
Hi there, I just wanted to restate my earlier request. I’ve already purchased your product and don’t plan to request a refund. I wanted to ask again whether you might be able to implement the feature we discussed before, as it would make things much easier for me. Thank you.
Support_SurFastVideoDownloader
May 25, 2026A: Hello DSP395, thank you so much for your great suggestion!
I really appreciate you taking the time to share your idea with us — feedback like this is incredibly valuable as we continue to improve SurFast Video Downloader.
While I can’t promise that this feature will be included just yet, I’ve already forwarded your request to our product team. The product manager will carefully review it when...
Share SurFast Video Downloader