Q: I was testing your App and noticed the notification does not work
Tried it on Firefox and Chrome the results are the same. When an incoming ticket lands I receive no notification even though its turn on in the app and browser. Can you assist?
Hi, not being able to remove your branding from chat is a real deal breaker for me - it immediately makes my b2b software look cheap. In the latest replies, I see you suggest contacting support for removing it. If there is an additional fee for it, I'd appreciate it if you shared it transparently with the community.
So the real question isn’t about cost—it’s about value. If our branding makes your B2B software look “cheap” but our removal fee feels “expensive,” then what’s really being valued here?
We’re confident in the product we’ve built, and we want customers who value ThriveDesk for the long-term benefits it brings to their business.
Very important to know this as well. I am in "refund or tier 4" decision as the CEO. My team is a bit unhappy with the not working live-chat in the app, BYOK versus buying credits (which we wont) and not editable status, plus the not so good (wrong or missing) translations :/
Q: I was testing your App and noticed the notification does not work
Tried it on Firefox and Chrome the results are the same. When an incoming ticket lands I receive no notification even though its turn on in the app and browser. Can you assist?
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Q: What's the difference between your knowledge base and your help center?
Parvez_ThriveDesk
Sep 9, 2025A: its same just different name :)
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Q: Removing branding?
Hi, not being able to remove your branding from chat is a real deal breaker for me - it immediately makes my b2b software look cheap. In the latest replies, I see you suggest contacting support for removing it. If there is an additional fee for it, I'd appreciate it if you shared it transparently with the community.
Parvez_ThriveDesk
Sep 8, 2025A: Branding removal fee is mentioned on our pricing page. You can check it there.
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Thanks for the quick reply. It's a pass from me - at $50/month, it's basically like getting a subscription from any other non-LTD SaaS. Best of luck!
So the real question isn’t about cost—it’s about value. If our branding makes your B2B software look “cheap” but our removal fee feels “expensive,” then what’s really being valued here?
We’re confident in the product we’ve built, and we want customers who value ThriveDesk for the long-term benefits it brings to their business.
So the real question isn't about feedback - it's about not listening to your customers and passive-aggressive communication.
I am confident about the feedback I provided, and I want suppliers who value my feedback for the long-term success of their business.
Q: Roadmap
Where can we find your public roadmap?
Parvez_ThriveDesk
Sep 8, 2025A: I’m afraid, we don’t have public roadmap.
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Q: BYOK and credit usage
When BYOK becomes available, am I correct in assuming that I can then use the AI features and messages without having to use any credits from you?
Parvez_ThriveDesk
Sep 8, 2025A: BYOK will available soon
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Verified purchaser
Thank you but that doesn’t answer my question.
Verified purchaser
Very important to know this as well. I am in "refund or tier 4" decision as the CEO. My team is a bit unhappy with the not working live-chat in the app, BYOK versus buying credits (which we wont) and not editable status, plus the not so good (wrong or missing) translations :/