Q: Strategic Opportunity: Integrating Thrivedesk with Jira to Capture the Developer Market
Dear Parvez,
I'm an enthusiastic SMB customer ready to commit to Thrivedesk, but we need one critical feature: a native Jira integration. This is a massive untapped market opportunity for you.
Currently, we (and many development-centric teams) face friction between customer support and developers.
A Jira integration would solve this by making Thrivedesk the essential front-end: 1. Instantly create a Jira issue (with description, customer link, and due date) from a Thrivedesk ticket. 2. Receive an automatic notification back in Thrivedesk once the issue is closed in Jira.
This integration would: 1. Attract High-Value Customers: Teams using Jira are high-growth and technology-focused. 2. Position Thrivedesk to capture significant market share by becoming the "glue" that connects customer tickets to the millions of global Jira users.
Q: About new channels whatsapp, instagram, facebook
Hello, I have read that in the second week of October we will have new channels. Will that be delivered? I need to know because I bought tier 4 solely to keep this offer because of that.
A: You read that correct. We are expecting to deliver social media integration by October, including WhatsApp, Facebook, and Instagram. This is on our priority list, and the rollout is planned for the second week of October.
Q: I have been sitting on the fence for teir 4. Can you give a clear answer?
After monitoring this Chat when it comes to BYOK it seems no date can be provided . However I also noticed that no information is also given as to how to purchase additional credits. instead this was sent "Nime_ThriveDesk Sep 23, 2025 A: Subscription tiers include a set number of AI credits, with the option to purchase more anytime.For a clear explanation of ThriveDesk AI credits, visit: https://help.thrivedesk.com/en/ai-credits"
When click on that link it brings you to a page that describe credits being used out before your monthly renewal. I must point out that this deal we get one time credits. it also give you another option either you upgrade your plan monthly them or buy more credits. then they provide another link to buy more credits https://www.thrivedesk.com/pricing/
A: Sorry for the confusion. The link I shared explains how AI credits work. Regarding BYOK, our developers are actively working on it, and we will announce a plan soon. For buying additional AI credits, please contact our support team, they will guide you through the process (For now). Credits don’t roll over monthly, but bundle credits don’t expire. Thank you for your patience.
Would the BYOK Monthly Plan be able to co-exist with any existing purchased appsumo LTD. Also can you provide the support team email please.
Q: Several questions
Is there a Mac Desktop App? Do yiu have BYOK feature? Can we add a “send” button inside chat and not rely only on the return button on keyboard? Is it possible to have the chat widget Not cover the entire screen on mobile? Is it possibe to have the chat widget delimited on mobile screen so it can be closed or minimized at any moment without having to scroll to the top of the chat? Any aproximation whrn will apple app be released?
1. There is no plan yet for a Mac Desktop app, but a Progressive Web (PW) app is supported. 2. BYOK feature is coming soon. 3. The chat already includes a "send" button inside the chat window, not just relying on the return key. 4. Chat widget cannot be configured to avoid covering the entire screen on mobile. 5. Chat widget has an option to close, and it...
Ty for your reply. As per the screenshot, I cannot see the close button of the chat widget on mobile. Also, I do not see the send button either… If they ARE there, they are really well hidden… And I consider myself a savy internet and chat widget user…
Q: Strategic Opportunity: Integrating Thrivedesk with Jira to Capture the Developer Market
Dear Parvez,
I'm an enthusiastic SMB customer ready to commit to Thrivedesk, but we need one critical feature: a native Jira integration. This is a massive untapped market opportunity for you.
Currently, we (and many development-centric teams) face friction between customer support and developers.
A Jira integration would solve this by making Thrivedesk the essential front-end:
1. Instantly create a Jira issue (with description, customer link, and due date) from a Thrivedesk ticket.
2. Receive an automatic notification back in Thrivedesk once the issue is closed in Jira.
This integration would:
1. Attract High-Value Customers: Teams using Jira are high-growth and technology-focused.
2. Position Thrivedesk to capture significant market share by becoming the "glue" that connects customer tickets to the millions of global Jira users.
Share ThriveDesk
Q: About new channels whatsapp, instagram, facebook
Hello, I have read that in the second week of October we will have new channels. Will that be delivered? I need to know because I bought tier 4 solely to keep this offer because of that.
Nime_ThriveDesk
Oct 2, 2025A: You read that correct. We are expecting to deliver social media integration by October, including WhatsApp, Facebook, and Instagram.
This is on our priority list, and the rollout is planned for the second week of October.
Share ThriveDesk
Verified purchaser
Perfect — since I'll be within my 60 days, I'll wait. Thank you.
Q: Add on for Docs/knowledge base
Is there any add on for Docs/knowledge base
Nime_ThriveDesk
Oct 1, 2025A: Yes, there is an option for a knowledge base as an add-on.
Share ThriveDesk
Q: I have been sitting on the fence for teir 4. Can you give a clear answer?
After monitoring this Chat when it comes to BYOK it seems no date can be provided . However I also noticed that no information is also given as to how to purchase additional credits. instead this was sent
"Nime_ThriveDesk
Sep 23, 2025
A: Subscription tiers include a set number of AI credits, with the option to purchase more anytime.For a clear explanation of ThriveDesk AI credits, visit: https://help.thrivedesk.com/en/ai-credits"
When click on that link it brings you to a page that describe credits being used out before your monthly renewal. I must point out that this deal we get one time credits. it also give you another option either you upgrade your plan monthly them or buy more credits. then they provide another link to buy more credits https://www.thrivedesk.com/pricing/
Only to find out it's they monthly pricing page.
Nime_ThriveDesk
Oct 1, 2025A: Sorry for the confusion. The link I shared explains how AI credits work. Regarding BYOK, our developers are actively working on it, and we will announce a plan soon.
For buying additional AI credits, please contact our support team, they will guide you through the process (For now). Credits don’t roll over monthly, but bundle credits don’t expire.
Thank you for your patience.
Share ThriveDesk
Would the BYOK Monthly Plan be able to co-exist with any existing purchased appsumo LTD. Also can you provide the support team email please.
Q: Several questions
Is there a Mac Desktop App?
Do yiu have BYOK feature?
Can we add a “send” button inside chat and not rely only on the return button on keyboard?
Is it possible to have the chat widget Not cover the entire screen on mobile?
Is it possibe to have the chat widget delimited on mobile screen so it can be closed or minimized at any moment without having to scroll to the top of the chat?
Any aproximation whrn will apple app be released?
Thank you
Nime_ThriveDesk
Sep 30, 2025A: Hey,
Thank you for your questions.
1. There is no plan yet for a Mac Desktop app, but a Progressive Web (PW) app is supported.
2. BYOK feature is coming soon.
3. The chat already includes a "send" button inside the chat window, not just relying on the return key.
4. Chat widget cannot be configured to avoid covering the entire screen on mobile.
5. Chat widget has an option to close, and it...
Share ThriveDesk
Ty for your reply.
As per the screenshot, I cannot see the close button of the chat widget on mobile. Also, I do not see the send button either…
If they ARE there, they are really well hidden… And I consider myself a savy internet and chat widget user…
https://ibb.co/jXzw81S
What am I missing?
I can't see. Your link refers to "That page doesn't exist."