I’m sorry to post this here but I don’t know what else to do. I purchased a license here and am really impressed with the functionality. I have a support question and while your AI is really good it needs to resolved via a human. I have sent numerous messages via the chatbot and also an email to support but still no joy.
What do I do?? I can’t go live until this issue is resolved.
Thank you
Founder Team
Anel.ZipchatAI
Apr 2, 2026
A: I am sorry to hear that this issue is preventing you from going live.
My name is Anel, and I am part of the Technical Support team here at Zipchat. I would be happy to personally help you with this and make sure your issue gets properly looked into.
You can reach out to me directly at [email protected] and I will personally follow up to help get this resolved.
When a user first chat it is auto labeled as potential, then when he purchase (or when he books an appointment for a service or sends his phone number for appointment ) the label is auto changed to converted or something like that and also the support team can add that manually
Hello, last night we had questions about the platform and wanted to take advantage of the software, but we were waiting for a response and confirmation from you. Today we see that it is sold out. Is there still a chance to take advantage, given our interest last night?
Founder Team
Luca_ZipchatAI
Mar 31, 2026
A: Hey, really sorry to hear this, and I completely understand the frustration of missing it by just a few hours. 😔
The AppSumo deal ran for 30 days and once it closes, it's out of our hands. We did our best to answer every question as quickly as possible, and we genuinely wish the timing had worked out better for you.
That said, we don't want to leave you without options. Reach out to our...
Let say i have 2 chatbots, 1 is Zipchat 1 is another, can i rule when Zipchat should jump in and when the other should? Auto switch like that? Which platforms can do that?
Founder Team
Luca_ZipchatAI
Mar 31, 2026
A: Hello, no you can't, and you actually don't need to do it.
- Site 1 = AI Agent 1, where you can prompt all the scenarios/things you want it to do - Site 2 = AI Agent 2, where you can prompt all the scenarios/things you want it to do
Only scenario where it could make sense have 2 different deployment on the same site can be for example: - 1 for front-end (marketing site, funnel for example),...
Hi LLB3019 and Magnifico, are you still experiencing troubles with support? Our support queue is clean and something might have gone wrong. could you please reach out to [email protected] ? I will take care of your matter personally.
Q: Support question
I’m sorry to post this here but I don’t know what else to do. I purchased a license here and am really impressed with the functionality. I have a support question and while your AI is really good it needs to resolved via a human. I have sent numerous messages via the chatbot and also an email to support but still no joy.
What do I do?? I can’t go live until this issue is resolved.
Thank you
Anel.ZipchatAI
Apr 2, 2026A: I am sorry to hear that this issue is preventing you from going live.
My name is Anel, and I am part of the Technical Support team here at Zipchat. I would be happy to personally help you with this and make sure your issue gets properly looked into.
You can reach out to me directly at [email protected] and I will personally follow up to help get this resolved.
Share Zipchat AI
Verified purchaser
Thank you kindly. Will email you
Q: Piplines
I hope to integrate something like a tag or piplines to the chat so that CRM can know which client is which
Luca_ZipchatAI
Apr 1, 2026A: Hi, can you make a couple of use cases examples? For us to understand better how this feature should actually be.
Thanks
Share Zipchat AI
Verified purchaser
When a user first chat it is auto labeled as potential, then when he purchase (or when he books an appointment for a service or sends his phone number for appointment ) the label is auto changed to converted or something like that and also the support team can add that manually
Got it. Might be something for Zipchat Code future developments targeting SaaS
Q: Sold out offer despite a request yesterday
Hello, last night we had questions about the platform and wanted to take advantage of the software, but we were waiting for a response and confirmation from you. Today we see that it is sold out. Is there still a chance to take advantage, given our interest last night?
Luca_ZipchatAI
Mar 31, 2026A: Hey, really sorry to hear this, and I completely understand the frustration of missing it by just a few hours. 😔
The AppSumo deal ran for 30 days and once it closes, it's out of our hands. We did our best to answer every question as quickly as possible, and we genuinely wish the timing had worked out better for you.
That said, we don't want to leave you without options. Reach out to our...
Share Zipchat AI
Q: Question part 3
Let say i have 2 chatbots, 1 is Zipchat 1 is another, can i rule when Zipchat should jump in and when the other should? Auto switch like that? Which platforms can do that?
Luca_ZipchatAI
Mar 31, 2026A: Hello, no you can't, and you actually don't need to do it.
- Site 1 = AI Agent 1, where you can prompt all the scenarios/things you want it to do
- Site 2 = AI Agent 2, where you can prompt all the scenarios/things you want it to do
Only scenario where it could make sense have 2 different deployment on the same site can be for example:
- 1 for front-end (marketing site, funnel for example),...
Share Zipchat AI
Q: Branding
How do I turn off the zipchat branding? I bought the add-on yesterday and I am still getting the branding to emails sent.
Ruslan_ZipchatAI
Mar 31, 2026A: Hello, did you contact our support? - we'll investigate the issue
Share Zipchat AI
Verified purchaser
How to contact support? I've tried asking to escalate my concern using the chat widget but didn't get any response yet from the team or support.
I've the same issue, and I've used the chat widget to contact support, too
Hi LLB3019 and Magnifico, are you still experiencing troubles with support? Our support queue is clean and something might have gone wrong. could you please reach out to [email protected] ? I will take care of your matter personally.