Years ago I used BoldChat, which had a feature I found very useful: as an agent, I could see anonymous visitors browsing my website in real time. A visitor did not need to click a chat button or start a conversation first. From the operator dashboard, I could select a particular visitor and manually initiate a chat with them. A message/invitation would then appear to that...
Q: Flow behaviour: free text on button nodes, request failed port, double welcome?
Flow behaviour: 1. In a node waiting for a button reply, how can we catch free text and send the customer back to the AI node? 2. What triggers the AI node "request failed" port (timeout seconds, retries, provider error codes)? 3. On a new Telegram chat, "thread started" and /start both fire, so the welcome message is sent twice. What is the recommended setup? 4. Two quick customer...
Q: How can the bot send a product image (not a link) on Messenger and Telegram?
Sending images from a flow / AI node: 1. Can the Message node image/attachment use a variable URL, so the bot sends the picture itself? 2. On Messenger an image URL in the AI reply shows only as a link (Telegram shows a preview). Is there a supported way for the AI node to send an image on Messenger?
Q: How is AI conversation history stored and reset, and can we limit it?
AI history and token cost: 1. Is a "last N messages" history limit planned, and when? 2. With "Include previous messages" OFF, is AI history kept per thread or per contact? What resets it (resolve, archive, new thread, /start)? 3. Are tool results and images kept in the history and re-sent on every request? 4. When a resolved or archived chat gets a new message, does AnyChat re-open the...
Q: Linking live chat integrations to deparments
Can the live chat integrations be filtered by department or brand?
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Q: Question about proactive website live chat
Hello AnyChat team,
Years ago I used BoldChat, which had a feature I found very useful: as an agent, I could see anonymous visitors browsing my website in real time. A visitor did not need to click a chat button or start a conversation first.
From the operator dashboard, I could select a particular visitor and manually initiate a chat with them. A message/invitation would then appear to that...
Share AnyChat
Q: Flow behaviour: free text on button nodes, request failed port, double welcome?
Flow behaviour:
1. In a node waiting for a button reply, how can we catch free text and
send the customer back to the AI node?
2. What triggers the AI node "request failed" port (timeout seconds,
retries, provider error codes)?
3. On a new Telegram chat, "thread started" and /start both fire, so the
welcome message is sent twice. What is the recommended setup?
4. Two quick customer...
Share AnyChat
Q: How can the bot send a product image (not a link) on Messenger and Telegram?
Sending images from a flow / AI node:
1. Can the Message node image/attachment use a variable URL, so the bot
sends the picture itself?
2. On Messenger an image URL in the AI reply shows only as a link
(Telegram shows a preview). Is there a supported way for the AI node
to send an image on Messenger?
Run action tokens: wrong timezone, "null" values, contact display name?
Variables and...
Share AnyChat
Q: How is AI conversation history stored and reset, and can we limit it?
AI history and token cost:
1. Is a "last N messages" history limit planned, and when?
2. With "Include previous messages" OFF, is AI history kept per thread or
per contact? What resets it (resolve, archive, new thread, /start)?
3. Are tool results and images kept in the history and re-sent on every
request?
4. When a resolved or archived chat gets a new message, does AnyChat
re-open the...
Share AnyChat