Hi Andrey, Chatting with support used to be a breeze but right now support response to mails or chats in the chat bubble on your website is been ignored. What is going on?
Please check your mail and chat bubble, and respond to them accordingly. Thank You.
Founder Team
Andrew_AnyChat
Aug 31, 2026
A: Hello. Sorry for the delay. It seems our anti-spam protection identified something suspicious. Please resend your message (by email or via the chat).
Q: "What is this: Inbox integrations1, and can I connect n8n?"
Founder Team
Andrew_AnyChat
Aug 31, 2026
A: Inbox integrations are channels like Messenger, WhatsApp, Instagram, etc... At the moment, you can connect n8n with webhooks only (there is no direct integration yet).
Hi team, I copied an existing widget to use it on another website and updated the contact details, including the phone number, email, and WhatsApp number.
The new contact details are displayed correctly in the system, but on the website the widget still shows the old phone number, email, and other contact information.
Could you please advise how I can update these details on the live widget? Is this a bug, or is there an additional step required after changing the contact information?
Founder Team
Andrew_AnyChat
Aug 31, 2026
A: Hello.
Please contact us via chat on our website, as we need to investigate this further, so your account email may be required.
Hi team! I was wondering how I can change the “Welcome to the website” text in the Unified Widget. I can’t quite make heads or tails of the interface trying to find the right setting. Also, are you planning to improve the UI/UX of the application anytime soon?
Founder Team
Andrew_AnyChat
Aug 28, 2026
A: Hello. Please watch this video: https://youtu.be/j1bfMVt1um4 to see how you can change "Welcome to the website" title. We are currently working on the new UI.
I have a business where customers purchase insurance.
For every transaction, I receive an email from the insurance company. I want to send a WhatsApp message to the number that's included in the email. Is that possible?
Can I receive an email and send a WhatsApp message?
Founder Team
Andrew_AnyChat
Aug 31, 2026
A: No, the described flow is not possible via our app.
Q: Failing Support
Hi Andrey,
Chatting with support used to be a breeze but right now support response to mails or chats in the chat bubble on your website is been ignored. What is going on?
Please check your mail and chat bubble, and respond to them accordingly. Thank You.
Andrew_AnyChat
Aug 31, 2026A: Hello.
Sorry for the delay.
It seems our anti-spam protection identified something suspicious. Please resend your message (by email or via the chat).
Share AnyChat
Q: "What is this: Inbox integrations1, and can I connect n8n?"
Andrew_AnyChat
Aug 31, 2026A: Inbox integrations are channels like Messenger, WhatsApp, Instagram, etc...
At the moment, you can connect n8n with webhooks only (there is no direct integration yet).
Share AnyChat
Q: Issue with contact details
Hi team, I copied an existing widget to use it on another website and updated the contact details, including the phone number, email, and WhatsApp number.
The new contact details are displayed correctly in the system, but on the website the widget still shows the old phone number, email, and other contact information.
Could you please advise how I can update these details on the live widget? Is this a bug, or is there an additional step required after changing the contact information?
Andrew_AnyChat
Aug 31, 2026A: Hello.
Please contact us via chat on our website, as we need to investigate this further, so your account email may be required.
Share AnyChat
Q: Welcome to the website!
Hi team! I was wondering how I can change the “Welcome to the website” text in the Unified Widget. I can’t quite make heads or tails of the interface trying to find the right setting. Also, are you planning to improve the UI/UX of the application anytime soon?
Andrew_AnyChat
Aug 28, 2026A: Hello.
Please watch this video: https://youtu.be/j1bfMVt1um4 to see how you can change "Welcome to the website" title.
We are currently working on the new UI.
Share AnyChat
Verified purchaser
Will do, thanks! Any expected timeline for new UI?
Q: Sending a welcome message whatsapp
I have a business where customers purchase insurance.
For every transaction, I receive an email from the insurance company. I want to send a WhatsApp message to the number that's included in the email. Is that possible?
Can I receive an email and send a WhatsApp message?
Andrew_AnyChat
Aug 31, 2026A: No, the described flow is not possible via our app.
Share AnyChat