My whatsapp number already linked to Anychat. I've joined a few whatsapp group where its already archived in my whatsapp business app. In Anychat, i've archive and mute those group but it keep appearing in chats & notifications. is there any way to fix this?
Founder Team
Andrew_AnyChat
Jun 12, 2026
A: Those options will not archive or mute your chats on WhatsApp. They only work for Anychat.
Q: How to Deactivate Workspace for Admin or Agent for another Workspace?
How to Deactivate Workspace for Admin or Agent that I create for my client on another UNLIMITED Workspace because Agency Package has been closed and your side was recommend us to using Workspace as replacement to another client? Because impossible if client can create another workspace also. Need this answer ASAP. thankyou for your helps
Screenshot: https://prnt.sc/apQbc--GZOHo
Founder Team
Andrew_AnyChat
Jun 12, 2026
A: You must remove the agent from the workspace to prevent them from logging in.
1) sorry, can you declare explanation more details? 2) Where we can modif this template email? since you said Whitelabel . Take a look on this screenshot. https://prnt.sc/x7mwW_QEwcsz
What is the difference between an Workspace an an AI Agent. If level 3 has unlimited workspaces, but only 25 Agents, does this mean any workspaces over the 25 are not usable?
Founder Team
Andrew_AnyChat
Jun 12, 2026
A: Workspace is the entity that has its own settings, channels, agents, etc... Each workspace can have up to 25 human agents and unlimited AI agents.
Q: I was just recently told in this forum that Tier 3 was the agency plan
Hello. I was told in this forum that Tier 3 was the agency plan yet after I purchased Tier 3 and looked what was enabled, by looking at the detailed comparison on the Anychat site, it shows that I got NONE of the Agency features. Can someone let me know why that is?
Founder Team
Andrew_AnyChat
Jun 12, 2026
A: Hello. Please contact us directly via one of the options on our website.
I am considering AnyChat for a shared inbox workflow and want to confirm whether you support Microsoft 365 shared mailboxes.
I have a shared mailbox such as e.g., 'team at my domain'. The mailbox itself should not be used with direct login credentials. Instead, my licensed Microsoft 365 user has Full Access and Send As permissions for that shared mailbox.
Can AnyChat connect to...
Founder Team
Andrew_AnyChat
Jun 12, 2026
A: Hello. Currently, we only support email-to-ticket functionality through email integration. This means each incoming email will be converted into a ticket, allowing your team to respond accordingly. You can connect your Office365 inbox to the email-to-ticket system using the Microsoft OAuth method.
Q: Archive not working
My whatsapp number already linked to Anychat. I've joined a few whatsapp group where its already archived in my whatsapp business app. In Anychat, i've archive and mute those group but it keep appearing in chats & notifications. is there any way to fix this?
Andrew_AnyChat
Jun 12, 2026A: Those options will not archive or mute your chats on WhatsApp. They only work for Anychat.
Share AnyChat
Verified purchaser
yea thats what i mean, it still showing in Anychat eventho they're all archived in Anychat (not whatsapp). am i missing any configuration?
Q: How to Deactivate Workspace for Admin or Agent for another Workspace?
How to Deactivate Workspace for Admin or Agent that I create for my client on another UNLIMITED Workspace because Agency Package has been closed and your side was recommend us to using Workspace as replacement to another client? Because impossible if client can create another workspace also. Need this answer ASAP. thankyou for your helps
Screenshot:
https://prnt.sc/apQbc--GZOHo
Andrew_AnyChat
Jun 12, 2026A: You must remove the agent from the workspace to prevent them from logging in.
Share AnyChat
Verified purchaser
sorry, can you declare explanation more details?
Verified purchaser
1) sorry, can you declare explanation more details?
2) Where we can modif this template email? since you said Whitelabel . Take a look on this screenshot. https://prnt.sc/x7mwW_QEwcsz
Q: Workspace vs Agent
What is the difference between an Workspace an an AI Agent. If level 3 has unlimited workspaces, but only 25 Agents, does this mean any workspaces over the 25 are not usable?
Andrew_AnyChat
Jun 12, 2026A: Workspace is the entity that has its own settings, channels, agents, etc... Each workspace can have up to 25 human agents and unlimited AI agents.
Share AnyChat
Q: I was just recently told in this forum that Tier 3 was the agency plan
Hello. I was told in this forum that Tier 3 was the agency plan yet after I purchased Tier 3 and looked what was enabled, by looking at the detailed comparison on the Anychat site, it shows that I got NONE of the Agency features. Can someone let me know why that is?
Andrew_AnyChat
Jun 12, 2026A: Hello.
Please contact us directly via one of the options on our website.
Share AnyChat
Verified purchaser
This is answered here: https://appsumo.com/products/anychat/questions/agency-white-label-1515533/
Q: Microsoft 365 shared mailbox support
Hi AnyChat team,
I am considering AnyChat for a shared inbox workflow and want to confirm whether you support Microsoft 365 shared mailboxes.
I have a shared mailbox such as e.g., 'team at my domain'. The mailbox itself should not be used with direct login credentials. Instead, my licensed Microsoft 365 user has Full Access and Send As permissions for that shared mailbox.
Can AnyChat connect to...
Andrew_AnyChat
Jun 12, 2026A: Hello.
Currently, we only support email-to-ticket functionality through email integration. This means each incoming email will be converted into a ticket, allowing your team to respond accordingly.
You can connect your Office365 inbox to the email-to-ticket system using the Microsoft OAuth method.
Share AnyChat
Verified purchaser
Thanks, but that was not the question