1️⃣One thread When handling tickets and CRM, the most important thing is that everything related to one issue should be handled within one thread. This makes it easier to use, because instead of several e-mails in the inbox/outbox there is only one collective thread, and when you enter it, all e-mails are displayed. . 📚Merge e-mails The function of merge different e-mails into one thread would also be useful because sometimes several e-mails from different people or email may concern the same matter (e.g. several company employees who sent a report regarding the same topic).
A: I agree. We're working on this. Basic IMAP functionality will be available soon, so you will be able to get replies to the ticket by email, and all of those emails will be stored in the ticket.
what I mean is : when importing CSV , ability to import other fields to customers, and ability to attach organization info there too. Like for example: their favorite product, or extra info about client/customer.
Q: Can clients create use their own subdomain with an Agency account?
I have tier 3 with chat.myagency.com subdomain. Once I create a workspace for my client with their branding, can I set up a subdomain chat.myclient.com and they use that link to access their workspace?
According to the latest update, we can start a WhatsApp conversation using Anychat (only for WhatsApp QR integration). so What does QR mean? Do we no longer need a business API to use WhatsApp?
A: QR means you can connect your phone number by scanning QR code. You can connect both a Business and a regular WhatsApp number by scanning the QR code. But this type of connection has one limitation - no buttons and lists are supported. You can use only plain text, images, etc... (all those things that can be used with regular (non-business) WhatsApp app.
Could it be possible for AnyChat to support the Straico API?
Straico is a multi-LLM provider that has been on Lifetime Deal several times and they include a number of models - well beyond those offered by a single provider.
LTD holders, like myself, get a monthly allotment of credits and I’d love to combine Straico and AnyChat together. Their API is pretty straight-forward and I’d love to see AnyChat support this rather than putting more money into Open AI that's only supported on the platform.
Andrew! Please bring integration with Straico for Assistants and Chatflows, is an OpenRouter on steroids, they share a similar product updates and innovation as Anychat so together you can rule the whole corporate communication branch.
Q: After Chat Flows done setting on AnyChat Workspace on my WhatsApp, Facebook and other social media.
Questions: If i close the AnyChat App or I Off my Computer, Is the chat flow feature still function? Example, if customers send message to my WhatsApp number, is the chat flow that I set will auto reply customers too even i off my computer ( close the AnyChat App ) ?
Hi Andrew, are you considering other AI models like connections? While ChatGPT is good.. a starter level for simple tasks may prefer Gemini that (free version available) or even DS. I have other tools that use AI and a simple method to allow any model without getting involved in the connections seems to be the integration with OpenRouter or Straico. These tools handles all the new model integration super fast and make it available by just an api key as a regular chatgpt.
The integration between Straico and AnyChat is highly important. Your support is greatly appreciated—thank you so much!
Q: what are chat agents
Hi, 1. What are chat agents? Is it sub users? 2. Is it possible to connect with straico api (it offers multiple ai models) ? 3. Can I connect with local llm such as ollama? 4. Can AI answer automatically for me? 5. Will chat history sync automatically with other platforms? For example, whatsapp, facebook etc. 6. If I answer part of the question through facebook, will it sync inside anychat?
A: Hello. 1 - yes, they are your teammates. 2 - no, it’s not possible at this moment 3 - no, you can’t 4 - yes, you can set up chat flow that will answer automatically 5 - yes 6 - yes, if you answer from Facebook business manager, the messages will also be visible in anychat
The integration between Straico and AnyChat is highly important. Your support is greatly appreciated—thank you so much!
Q: widget goes offline
Whenever my phone display turns off or the device goes into sleep mode, the chat widget immediately shows an 'offline' status. Is this due to a configuration issue on my end, or is it a limitation in how the widget handles background activity?
Q: Tickets and CRM🤔 .
1️⃣One thread
When handling tickets and CRM, the most important thing is that everything related to one issue should be handled within one thread.
This makes it easier to use, because instead of several e-mails in the inbox/outbox there is only one collective thread, and when you enter it, all e-mails are displayed.
.
📚Merge e-mails
The function of merge different e-mails into one thread would also be useful because sometimes several e-mails from different people or email may concern the same matter (e.g. several company employees who sent a report regarding the same topic).
Andrew_AnyChat
May 14, 2024A: I agree.
We're working on this.
Basic IMAP functionality will be available soon, so you will be able to get replies to the ticket by email, and all of those emails will be stored in the ticket.
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Verified purchaser
👍
Verified purchaser
Any progress on this? Currently (1 year later) it still seems tickets are all individual and do not seem to merge in a single thread?
(Hoping I'm wrong)
Verified purchaser
❓🤔
.
Q: Prebuild templates
Hi, some pre-built templates for flows would be beneficial. Do you have any timeframe?
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Q: Duplicating a client in Agency account
Hello, when are you planning to allow Agency accounts to duplicate/cloning a client? Please provide an ETA
Andrew_AnyChat
May 12, 2025A: This feature will be available after the upcoming update, scheduled for the end of this week (May 17-18).
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Andrew, has the feature update been released yet?
Q: Do you have plans to add one-off sms campaigns ?
creating one-off campaigns to send an SMS campaign to a group of contacts. similar to like what chatwoot has.
Share AnyChat
Q: Any plan to add custom fields on Contacts?
what I mean is : when importing CSV , ability to import other fields to customers, and ability to attach organization info there too. Like for example: their favorite product, or extra info about client/customer.
Share AnyChat
Q: Can clients create use their own subdomain with an Agency account?
I have tier 3 with chat.myagency.com subdomain. Once I create a workspace for my client with their branding, can I set up a subdomain chat.myclient.com and they use that link to access their workspace?
Andrew_AnyChat
May 15, 2025A: No, at this moment, this is not possible for the client's accounts. But we will provide this option soon.
Share AnyChat
Will that be included in the tier 3?
Q: Integration for shopify
Hi do you have a shopify integration ? or any other e-commerce?
Andrew_AnyChat
May 15, 2025A: Hello.
We don't yet have direct Shopify integration. But you can install the widget with the embed code.
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Q: Can I integrate this with external tools using webhooks? How?
Andrew_AnyChat
May 15, 2025A: We are working on the API right now. We will publish it soon. With API, you will be able to connect to any external tool.
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Q: About the latest WhatsApp update
According to the latest update, we can start a WhatsApp conversation using Anychat (only for WhatsApp QR integration). so What does QR mean? Do we no longer need a business API to use WhatsApp?
Andrew_AnyChat
May 15, 2025A: QR means you can connect your phone number by scanning QR code. You can connect both a Business and a regular WhatsApp number by scanning the QR code. But this type of connection has one limitation - no buttons and lists are supported. You can use only plain text, images, etc... (all those things that can be used with regular (non-business) WhatsApp app.
Share AnyChat
Q: About Instagram integration
Is that possible to have instagram integration for responding to client and making comment response automation?
Andrew_AnyChat
May 15, 2025A: At this moment, we don't support Instagram comments. Only DM is supported. We are working on this feature.
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Q: do you support outgoing one time campaigns via sms?
if i want to quickly reach out to all my customers or a section of customers via TWILIO sms, do you have that capability?
Andrew_AnyChat
May 12, 2025A: No, we don't have this functionality.
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Verified purchaser
thanks for the reply Andrew! any plans of adding this to the roadmap?
Q: WhatsApp integration
Is it direct WhatsApp integration or do I need to connect via twilio?
Andrew_AnyChat
May 12, 2025A: We have both options.
Share AnyChat
Q: Straico API implementation
Could it be possible for AnyChat to support the Straico API?
Straico is a multi-LLM provider that has been on Lifetime Deal several times and they include a number of models - well beyond those offered by a single provider.
LTD holders, like myself, get a monthly allotment of credits and I’d love to combine Straico and AnyChat together. Their API is pretty straight-forward and I’d love to see AnyChat support this rather than putting more money into Open AI that's only supported on the platform.
Andrew_AnyChat
Jan 9, 2025A: I’ll take a look into this
Share AnyChat
Verified purchaser
The integration between Straico and AnyChat is highly important. Your support is greatly appreciated—thank you so much!
Verified purchaser
Andrew! Please bring integration with Straico for Assistants and Chatflows, is an OpenRouter on steroids, they share a similar product updates and innovation as Anychat so together you can rule the whole corporate communication branch.
Q: After Chat Flows done setting on AnyChat Workspace on my WhatsApp, Facebook and other social media.
Questions: If i close the AnyChat App or I Off my Computer, Is the chat flow feature still function? Example, if customers send message to my WhatsApp number, is the chat flow that I set will auto reply customers too even i off my computer ( close the AnyChat App ) ?
Andrew_AnyChat
May 10, 2025A: Yes, chatbot works even if you are offline or your PC is off.
Share AnyChat
Verified purchaser
Yes. I'm testing it and it's working perfectly.
Q: Plans for expanding integrations?
Hi,
I wonder if you already plan as part of your roadmap to implement more SoMe platforms like Facebook, Instagramm Tik-Dumb ;) etc.
Best,
Marcus
Andrew_AnyChat
May 6, 2025A: Hello.
We have Facebook and Instagram DM integrated. We are working on Facebook and Instagram comments and TikTok as well.
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Verified purchaser
Nice, thanks for updates! Just placed my Agency with white label Top Tire! Looking forward to dig in under the hood📈
Verified purchaser
Hi Andrew, this is great news! Do you have a potential ETA for FB and IG comments in Any Chat?
Verified purchaser
See if this help:
https://anychat.one/roadmap
Q: SuiteCRM integration
Possible SuiteCRM integration?
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Q: AI LLMs and models Integration
Hi Andrew, are you considering other AI models like connections? While ChatGPT is good.. a starter level for simple tasks may prefer Gemini that (free version available) or even DS.
I have other tools that use AI and a simple method to allow any model without getting involved in the connections seems to be the integration with OpenRouter or Straico. These tools handles all the new model integration super fast and make it available by just an api key as a regular chatgpt.
Would love to know if you are open to this.
Andrew_AnyChat
Jan 30, 2025A: Yes, we already working on some of them. We will soon publish Deepseek integration.
Share AnyChat
Verified purchaser
Deepseek integration would be awesome
We will soon publish Deepseek integration
Verified purchaser
👍👏
Verified purchaser
this is awesome news
Verified purchaser
Great! thank you Andrew!
Verified purchaser
Deepseek integration is the reason I’m buying, hopefully it will be published soon.
Verified purchaser
The integration between Straico and AnyChat is highly important. Your support is greatly appreciated—thank you so much!
Q: what are chat agents
Hi,
1. What are chat agents? Is it sub users?
2. Is it possible to connect with straico api (it offers multiple ai models) ?
3. Can I connect with local llm such as ollama?
4. Can AI answer automatically for me?
5. Will chat history sync automatically with other platforms? For example, whatsapp, facebook etc.
6. If I answer part of the question through facebook, will it sync inside anychat?
Thanks
Andrew_AnyChat
Jan 9, 2025A: Hello.
1 - yes, they are your teammates.
2 - no, it’s not possible at this moment
3 - no, you can’t
4 - yes, you can set up chat flow that will answer automatically
5 - yes
6 - yes, if you answer from Facebook business manager, the messages will also be visible in anychat
Share AnyChat
Verified purchaser
The integration between Straico and AnyChat is highly important. Your support is greatly appreciated—thank you so much!
Q: widget goes offline
Whenever my phone display turns off or the device goes into sleep mode, the chat widget immediately shows an 'offline' status. Is this due to a configuration issue on my end, or is it a limitation in how the widget handles background activity?
Andrew_AnyChat
May 6, 2025A: Hello.
You can swith your online mode to "Alwsays online". Please check this screenshot https://app.screencast.com/yzOJsYsastDq5
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Q: Purchased 2 codes a year ago
Hello,
I have purchased 2 codes a year ago. Is it possible to buy another code to stack the full agency deal?
Andrew_AnyChat
May 6, 2025A: Yes, it's possible.
You can buy another code to upgrade to the Unlimited Agency plan.
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