u have schedule message feature? possible?please add the recurring schedule message feature for 6 months and long termmmm...schedule message feature???
Is there a plan to get chatrooms in T3 plan? Can this be customize to put different chatrooms so different people can interact with each other as well?
I have sent some emails to anychat.one@gmail for support, but no replies of late.
Is there going to be ongoing support for LTD holders?
Also - I would love to see more training videos on the platform - it is quite detailed, which leads me to ask questions of support because the answer alludes me.
Will there be any other training provided in the future and will you be switching to a ticket management system instead of using gmail?
I look forward to feedback - and thank you for everything you do with this amazing platform.
Hi Andrew, I was initially told to use your email, so I did...will try those channels from now on...to reduce frustration, which one of those channels is actually for ticket management?
Currently, we are not accepting tickets. For quicker assistance, please reach out to us via real-time chat on WhatsApp, Telegram, or Live Chat. Our support team is available from 9:00 to 19:00 GMT+2.
@Andrew_AnyChat - hi, I have sent a few tickets through, and no replies...is there a problem with how I am submitting the support requests or are things crazy with the launch? I hope to receive an answer to my question regarding the ticketing system is not registering anything regardless of where or how the ticket is being registered. Look forward to your feedback - thanks!
Iโve been using this service since 2023, and it has come a long way. So far, I havenโt had any issues contacting them. From my experience, using the live chat is definitely effective-someone will always get back to you.
Q: Questions about upcoming features and white-labeling options
Hello AnyChat team, Could you please let me know if more advanced reports & analytics are planned in the future? Also, is it planned to have chat flow templates (this could simplify the use for certain clients)? And is it planned to have white-label plugins as well? Thank you and congratulations again on this excellent platform.
Is the intent for an organization under a workspace for customers that have multiple businesses under 1 workspace. For instance a company with 6 different webshops that then can assign a bot/ticket system per organization?
A: "Organizations" is a component of our CRM system. It enables you to categorize your customers and highlight relationships between certain customers and specific organizations.
Hi, I like your product, I read your roadmap, I have some questions, will it be possible to connect AnyChat to Stackby, Make, N8N and Google Workspace emails, without charging customers for other subscriptions like Zapier and Pubbly? Can you indicate the implementation times for these applications? Thanks
A: Hello. Once the API is ready for integration, you'll be able to connect a variety of tools. We are currently developing the API and plan to release the initial version in April.
For example, I'm using a chatbot for a client that answers questions based on pre-trained data. Can this be connected to AnyChat so the chatbot can answer questions directly when the visitor doesn't request a real human?
You said your data is hostet in Germany, but your Company is in the USA and here https://anychat.one/sub-processors/ you list GCP ans your Hosting solution! What is now true?
Q: Where to find videos to get set up wit agency plan?
I bought the Agency unlimited appsumo deal. I logged in and dont see any documents helping me learn to set up and actually use the platform for myself and to resell to my clients. Where can i get information on how to get started using the tool please?
I'm writing to inquire about the possibility of integrating voice AI agents, specifically VAPI and Deepgram, with your platform.
Are there currently any built-in features or integration capabilities for voice AI agents? If so, could you please direct me to the relevant documentation or resources?
If these features aren't currently available, do you have an estimated timeframe for when voice AI agent integration might be implemented?
I've been impressed with the progress I've seen in the dashboard and roadmap. I appreciate your team's dedication.
As an owner of the unlimited agency plan, I'm considering further investment and voice AI agent integration is a key factor in my decision. I'm looking forward to your response on this.
Andrew, beside the suggented tools, have a look and Thoughly, a top buyed tool here in Appsumo, I think this integrates with Twilio, VOIP and you can bring your own number. The team is looking to integrate with other tools and I really think you can work great together.
Q: Ticketing and Support
Firstly - love the platform and love the agency option.
That said, there are two issues that I hope are a result of the appsumo launch, and not indicative of anychat management.
I raised a ticket using the anychat widget as requested. however, no reply to my questions. I am hoping this is because the anychat team are busy with the launch?
One of the questions is a significant one, which is the ticketing system is not registering new tickets regardless of where you register them / or how they are registered - can someone help resolve this problem?
A: We apologize for the delay on our end. Last week, we received numerous requests. To expedite assistance, please reach out via our real-time chat. Our support team is available from 9:00 to 19:00 GMT+2. If we're offline, feel free to leave your questions in any of real-time channels, and we'll respond promptly once we're back online.
this is the problem. you tell me to do that, so i do. and yet, no reply regarding the broken anychat ticketing system being used by your customers in their agency accounts. the ticket system doesn't register name, email or message, regardless of how you raise it. please fix as this is a critical part of anychat. thanks.
Q: Can you show your pricing table before having to sign up?
In the same way anychat does, can agency owners show their pricing table before having to sign up?
I own an agency and ๐ฏ will get this for my agency clients
However could I also purchase a second unlimited agency plan and then use the white label features to sell this as a SAAS with different branding to customers who donโt meet my agencies pricing strategy?
Q: feature
u have schedule message feature? possible?please add the recurring schedule message feature for 6 months and long termmmm...schedule message feature???
Andrew_AnyChat
Mar 25, 2025A: Currently, we do not offer that functionality, but we are actively working on it.
Share AnyChat
Q: Could you elaborate on your AI functions? Thank you.
Andrew_AnyChat
Mar 25, 2025A: You can use AI features in the chat dashboard
https://app.screencast.com/t8ddoCrv9Sipi
https://app.screencast.com/7eGDGovbS2ZnX
Also, you can use AI assistants. You can train the assistant with your data and connect it to your channels (live chat, WhatsApp, Telegram, etc...)
Share AnyChat
Q: What does "Prompt messages" mean in your list of features? Please provide more details.
Andrew_AnyChat
Mar 25, 2025A: You can see "Prompt messages" in action on our home page https://app.screencast.com/zbMZENG9bWv5j
Share AnyChat
Q: Click to call function?
Hi team, is there a really simple 'click to call' functionality, basically the same as this from Elfsight? https://elfsight.com/click-to-call-widget/
Appreciate your time
Andrew_AnyChat
Mar 25, 2025A: Yes, we have โclick to callโ and โclick to smsโ features
Share AnyChat
Q: Chatrooms
Is there a plan to get chatrooms in T3 plan? Can this be customize to put different chatrooms so different people can interact with each other as well?
Andrew_AnyChat
Mar 21, 2025A: Hello.
Yes, we have this task in our backlog. However, I can't provide any ETA at this moment.
Share AnyChat
Q: Support & Training
Hi,
I have sent some emails to anychat.one@gmail for support, but no replies of late.
Is there going to be ongoing support for LTD holders?
Also - I would love to see more training videos on the platform - it is quite detailed, which leads me to ask questions of support because the answer alludes me.
Will there be any other training provided in the future and will you be switching to a ticket management system instead of using gmail?
I look forward to feedback - and thank you for everything you do with this amazing platform.
Regards
Andrew_AnyChat
Mar 5, 2025A: Hello.
To get quicker responses, please get in touch with us through live chat, WhatsApp, or Telegram.
Share AnyChat
Verified purchaser
Hi Andrew, I was initially told to use your email, so I did...will try those channels from now on...to reduce frustration, which one of those channels is actually for ticket management?
Currently, we are not accepting tickets. For quicker assistance, please reach out to us via real-time chat on WhatsApp, Telegram, or Live Chat. Our support team is available from 9:00 to 19:00 GMT+2.
Verified purchaser
just sent you a help request using anychat email form - please reply as this stripe integration is painful...thanks!...
Verified purchaser
@Andrew_AnyChat - hi, I have sent a few tickets through, and no replies...is there a problem with how I am submitting the support requests or are things crazy with the launch? I hope to receive an answer to my question regarding the ticketing system is not registering anything regardless of where or how the ticket is being registered. Look forward to your feedback - thanks!
Did you ever get a reply back from AnyChat? I'm trying to determine if I should buy this, and the lack of response to your issues is not reassuring.
Verified purchaser
Hi Fellow Member,
Iโve been using this service since 2023, and it has come a long way. So far, I havenโt had any issues contacting them. From my experience, using the live chat is definitely effective-someone will always get back to you.
Q: Questions about upcoming features and white-labeling options
Hello AnyChat team,
Could you please let me know if more advanced reports & analytics are planned in the future?
Also, is it planned to have chat flow templates (this could simplify the use for certain clients)?
And is it planned to have white-label plugins as well?
Thank you and congratulations again on this excellent platform.
Andrew_AnyChat
Mar 17, 2025A: Yes, we are planning to offer advanced analytics in the future. Additionally, we have chat flow templates on our to-do list.
Share AnyChat
Q: does it use AI to respond 24/7 to any leads?
Andrew_AnyChat
Mar 17, 2025A: Yes, you can build a chat flow (with AI or not) and handle customer requests 24/7
Share AnyChat
Q: Workspace vs organizations
Is the intent for an organization under a workspace for customers that have multiple businesses under 1 workspace. For instance a company with 6 different webshops that then can assign a bot/ticket system per organization?
Andrew_AnyChat
Mar 17, 2025A: "Organizations" is a component of our CRM system. It enables you to categorize your customers and highlight relationships between certain customers and specific organizations.
Share AnyChat
Q: Native integrations and automations.
Hi,
I like your product, I read your roadmap, I have some questions, will it be possible to connect AnyChat to Stackby, Make, N8N and Google Workspace emails, without charging customers for other subscriptions like Zapier and Pubbly?
Can you indicate the implementation times for these applications?
Thanks
Andrew_AnyChat
Mar 17, 2025A: Hello.
Once the API is ready for integration, you'll be able to connect a variety of tools. We are currently developing the API and plan to release the initial version in April.
Share AnyChat
Q: Can we connect our own chatbot to this?
For example, I'm using a chatbot for a client that answers questions based on pre-trained data. Can this be connected to AnyChat so the chatbot can answer questions directly when the visitor doesn't request a real human?
Share AnyChat
Q: GDPR and Subprocessors?
You said your data is hostet in Germany, but your Company is in the USA and here https://anychat.one/sub-processors/ you list GCP ans your Hosting solution! What is now true?
Andrew_AnyChat
Mar 14, 2025A: GCP is not our hosting solution. But it's used for Google integrations such as reCaptcha and Google Sheets integration.
Share AnyChat
Verified purchaser
Okay but in your Documents you dont mention Germany as your Hosting?
Q: free version too limited
Hey. I tried signing up for the free version, but its super limited and impossible to see / test the product out. Any ideas?
Andrew_AnyChat
Mar 14, 2025A: Yes, that's true.
I can provide you with a trial account.
Please contact me at and.maruschenko@gmail.com
Share AnyChat
Q: Where to find videos to get set up wit agency plan?
I bought the Agency unlimited appsumo deal. I logged in and dont see any documents helping me learn to set up and actually use the platform for myself and to resell to my clients. Where can i get information on how to get started using the tool please?
Andrew_AnyChat
Mar 14, 2025A: Hello.
Sorry for the delay.
You can find a full guide video about the agency account here https://youtu.be/c9lOFwEXAkc
Share AnyChat
Q: ui/ux error
https://loom.com/i/43b7262e053e432896e8598f299ff7f5 is your UI/UX error? please fix it??
Andrew_AnyChat
Mar 12, 2025A: Thank you for information. We will fix that asap
Share AnyChat
Q: Voice AI Agent Integration Inquiry
Hello Andrew,
I'm writing to inquire about the possibility of integrating voice AI agents, specifically VAPI and Deepgram, with your platform.
Are there currently any built-in features or integration capabilities for voice AI agents? If so, could you please direct me to the relevant documentation or resources?
If these features aren't currently available, do you have an estimated timeframe for when voice AI agent integration might be implemented?
I've been impressed with the progress I've seen in the dashboard and roadmap. I appreciate your team's dedication.
As an owner of the unlimited agency plan, I'm considering further investment and voice AI agent integration is a key factor in my decision. I'm looking forward to your response on this.
Thank you.
Andrew_AnyChat
Mar 10, 2025A: Hello.
Sorry for the delay.
At this moment, we only have speech-to-text and text-to-speech features.
We will consider the integrations you propose.
Share AnyChat
Verified purchaser
Andrew, beside the suggented tools, have a look and Thoughly, a top buyed tool here in Appsumo, I think this integrates with Twilio, VOIP and you can bring your own number. The team is looking to integrate with other tools and I really think you can work great together.
Q: Ticketing and Support
Firstly - love the platform and love the agency option.
That said, there are two issues that I hope are a result of the appsumo launch, and not indicative of anychat management.
I raised a ticket using the anychat widget as requested. however, no reply to my questions. I am hoping this is because the anychat team are busy with the launch?
One of the questions is a significant one, which is the ticketing system is not registering new tickets regardless of where you register them / or how they are registered - can someone help resolve this problem?
Andrew_AnyChat
Mar 10, 2025A: We apologize for the delay on our end. Last week, we received numerous requests. To expedite assistance, please reach out via our real-time chat. Our support team is available from 9:00 to 19:00 GMT+2. If we're offline, feel free to leave your questions in any of real-time channels, and we'll respond promptly once we're back online.
Share AnyChat
Verified purchaser
this is the problem. you tell me to do that, so i do. and yet, no reply regarding the broken anychat ticketing system being used by your customers in their agency accounts. the ticket system doesn't register name, email or message, regardless of how you raise it. please fix as this is a critical part of anychat. thanks.
Q: Can you show your pricing table before having to sign up?
In the same way anychat does, can agency owners show their pricing table before having to sign up?
Thank you
Andrew_AnyChat
Mar 10, 2025A: Hello.
At this moment, you can only show the pricing table inside the user account
Share AnyChat
Q: Hi, can we merge contact?
would be great if we can merge contact if we know we have a same visitor who chat from more than one channel. Thank you
Andrew_AnyChat
Mar 10, 2025A: Hello.
At this moment, you can't do that. However, we have this feature in our backlog, so we will implement it.
Share AnyChat
Q: Maybe a silly question
I own an agency and ๐ฏ will get this for my agency clients
However could I also purchase a second unlimited agency plan and then use the white label features to sell this as a SAAS with different branding to customers who donโt meet my agencies pricing strategy?
Andrew_AnyChat
Mar 10, 2025A: We've addressed this question in the chat, and I'm sharing the answer here to assist anyone who might find it helpful:
Yes, you can have several agency accounts.
Share AnyChat