Do you plan to expand the knowledge base feature to include the ability for the agent to learn from PDF files? Will the agent be able to answer questions based on these files? I'm asking because I'd like to use your tool to support my online courses, where agents respond to students based on the knowledge base.
Q: Knowledge base as assistant to live chat (Whatsapp)
I am very new to the topic of AI agents and still have to learn about it. My question is: does the knowledge base also serve as an assistant to the live chat (WhatsApp) or only for the AI agents for automated replies? I want to use bots/agents on the long run but in the beginning I want to answer manually, but need the knowledge base as a source for the replies since I dont have all the answers on my mind. Is that possible with Charla? The whole scenario is thought for WhatsApp chat.
A: Hello. At this moment Knowledge Base can only be connected to AI Agents for automated replies, but not to the AI chat assistant. However, you can use "quick replies" to cover this.
A: Hello. This option is available in the Unlimited Agency plan. You have two choices: You can build a fully white-label mobile app from our source code (by replacing logo, brand name, etc) for free. You also have the option to delegate the build to our team. This will cost you $100 (one-time payment).
A: The Pro+ plan isn’t listed on our public pricing page, but here’s what it includes on top of the standard Pro feature set: • ChatFlows • 15 agents (vs. 5 in Pro)
If you’re on our Unlimited Agency plan, you can assign any plan (including Multisite) to your clients or even build custom plans.
Interested to buy the Unlimited Agency plan, have few questions:
1. i want to offer this as a service to local business owners, can i really sell this as service to unlimited clients?
2. are there any additional costs involved to provide AI live chat bot feature like 3rd party tools/subscriptions/APIs?
3. I see you are charging just $5 pm for the Pro plan to business owners which looks like very cheap, how much we can charge to our local business clients?
A: Hello. 1 - yes, you can. 2 - yes, you need own API keys (OpenAI, OpenRouter, or Straico). 3 - you can use our pricing, or create own pricing table with custom prices.
Q: More advanced knowledge base
Do you plan to expand the knowledge base feature to include the ability for the agent to learn from PDF files? Will the agent be able to answer questions based on these files? I'm asking because I'd like to use your tool to support my online courses, where agents respond to students based on the knowledge base.
Verified purchaser
Andrew_AnyChat
Oct 15, 2025A: Yes, you can already train AI on PDF files, knowledge base articles, website URLs, etc.
Share AnyChat
Verified purchaser
I can confirm that you can feed the AI Assistant (agent) with website URLs, public knowledge base, PDFs, Docs, DOCXs, PPTs, HTML, MD, and TXT files.
Q: Knowledge base as assistant to live chat (Whatsapp)
I am very new to the topic of AI agents and still have to learn about it. My question is: does the knowledge base also serve as an assistant to the live chat (WhatsApp) or only for the AI agents for automated replies?
I want to use bots/agents on the long run but in the beginning I want to answer manually, but need the knowledge base as a source for the replies since I dont have all the answers on my mind. Is that possible with Charla? The whole scenario is thought for WhatsApp chat.
Verified purchaser
Andrew_AnyChat
Oct 13, 2025A: Hello.
At this moment Knowledge Base can only be connected to AI Agents for automated replies, but not to the AI chat assistant. However, you can use "quick replies" to cover this.
Share AnyChat
Q: Is the mobile app white labelled too?
Verified purchaser
Andrew_AnyChat
Oct 12, 2025A: Hello.
This option is available in the Unlimited Agency plan.
You have two choices:
You can build a fully white-label mobile app from our source code (by replacing logo, brand name, etc) for free.
You also have the option to delegate the build to our team. This will cost you $100 (one-time payment).
Share AnyChat
Q: There's no Pro+ plan on the website. What is it?
Considering upgrading but need transparency on this. It's not on your website.
Verified purchaser
Andrew_AnyChat
Oct 11, 2025A: The Pro+ plan isn’t listed on our public pricing page, but here’s what it includes on top of the standard Pro feature set:
• ChatFlows
• 15 agents (vs. 5 in Pro)
If you’re on our Unlimited Agency plan, you can assign any plan (including Multisite) to your clients or even build custom plans.
Share AnyChat
Verified purchaser
What about the number of messages allowed? It's 500 for multi-site. Does that mean each client can do 500/month? Thanks in advance.
Q: Interested to buy the Unlimited Agency plan
Interested to buy the Unlimited Agency plan, have few questions:
1. i want to offer this as a service to local business owners, can i really sell this as service to unlimited clients?
2. are there any additional costs involved to provide AI live chat bot feature like 3rd party tools/subscriptions/APIs?
3. I see you are charging just $5 pm for the Pro plan to business owners which looks like very cheap, how much we can charge to our local business clients?
Verified purchaser
Andrew_AnyChat
Oct 11, 2025A: Hello.
1 - yes, you can.
2 - yes, you need own API keys (OpenAI, OpenRouter, or Straico).
3 - you can use our pricing, or create own pricing table with custom prices.
Share AnyChat