AnyChat Reviews

Title: Powerful platform, slow support

AnyChat is powerful: one inbox for Telegram and Messenger, a flexible chat-flow builder, and AI assistants with MCP tools. We built a full AI sales and support bot with it.

The weak point is support. Replies are very slow and issues stay unsolved for days.

We have been using AnyChat integrated with our custom CRM for several months to manage client communications across WhatsApp (QR), Instagram, and Facebook Messenger from a centralized dashboard.

The core system delivers well on basic messaging aggregation and webhook architecture. However, to become an indispensable, top-tier solution for sales teams, there are a few key feature gaps and workflow friction points that need to be addressed:

1. Better Thread Management (Stop Auto-Archiving Bot Chats!):
When the automated bot interacts or replies to a lead, the conversation often gets archived or displaced from the main active inbox. Bot-handled threads must stay explicitly visible in a dedicated status tab (e.g., "Bot Active" or "Pending Review") until a human agent manually marks the lead as resolved or archived.

2. Contact Identity & Google Contacts / Gmail Sync:
There is a strong need for direct integration with Google Contacts / Gmail API to resolve raw phone numbers or social handles (@username) against our team's contact address book. Syncing contact names automatically would make the inbox experience significantly more personalized and organized.

3. Native Support for @usernames (Phoneless Messaging):
As WhatsApp and social platforms shift towards username handles without exposing traditional phone numbers, AnyChat should seamlessly support starting chats, sending attachments, and linking leads using handles alone, without hard-requiring a numeric phone number.

4. Deeper CRM Customization & Automated Follow-Up Engine:
We would love to see more native customization for CRM workflows:

Automated Sequences: Triggering scheduled follow-ups (e.g., sending an automatic re-engagement message 24–48 hours after a quote is sent if the customer hasn't replied).

Flexible Auto-Replies & Snippets: A more customizable auto-responder system supporting rich media (PDFs, images, and quick-reply templates) tailored to specific lead stages.

5. Transparent Monthly Reports on System Stability & Product Improvements:
As AnyChat continues to mature, it would be extremely valuable for agency owners and team leads to receive a monthly report or digest. Having a structured breakdown covering platform uptime/stability metrics, newly deployed feature improvements, and upcoming roadmap items would help us keep our clients informed and demonstrate the ongoing value of the system.

Verdict:
AnyChat is a robust product with a great foundation. If the roadmap includes Google Contacts integration, better thread preservation for bot interactions, deeper automated follow-up tools, and regular improvement reports, it will easily become the ultimate gold standard for omnichannel client management.

Trying to configure O365 Mail settings but there is a bug with the software. I've left 2 tickets with support but haven't received a response. Not sure anyone works at this company.

Still haven't got a respond.

If you are a Techy, a Developer or Business owner This is for you.

Andrey is an Amazing Person, and AnyChat is an Amazing Product. This would be one of the Best Deals you hit 🎯 on Appsumo; steadily built with No 'Money Grab' Schemes.

Our Experience
From Day 1 of our AnyChat Purchase, we quickly saw the potential in it; been feature Rich, and functional, it has been an exceptional product. As a No Code entity, we quickly ran into some snags and reached out to Andrey. His Response was quick, warm, understanding and helpful. Andrey Never made us feel unwelcome. He never gave us the cold shoulder. He Never ignored our messages. He never dismissed our concerns. Rather He went all out to communicate with Brevea, seeking ways to make things work for us.

Excited, we got more Tiers from Andrey, but unfortunately our lack of Code Experience frustrated every effort to make it work. AnyChat is an indepth product, with many layers that require technical setup for it to work fully, especially at the Agency level, yet Andrey Never gave up on us. He kept making efforts, and assisting. Unfortunately our system wasn't working with the AnyChat framework, especially in the area of setting up manual controls to user plan access. Eventually we had to sadly ask for a Refund, and Gues What, WITHOUT Questions Asked. Andrey Processed our Full Refund.

⭐ ANDREY IF YOU ARE READING THIS, WE WANT YOU TO KNOW, YOU ARE AN AMAZING PERSON 🤩🤩🤩🤩🤩🤩, and We are Grateful for it. 5 TACOS 🌮 Does Not Do You Justice At All, so we gave you 6 Huge Smiley Stars. We wish you All the Best and pray Good Speed to your Work!

Your Work Ethic is Exceptional and we are thankful to have worked with you closely. Please Know, that we were truly reluctant to Refund, but we eventually had to, and if you create a different product in future, feel free to mail us. We sure would love to work with you again 🤩

VERDICT
IF you have some advanced Technical Skills or have some coding background, then ANYCHAT IS FOR YOU. DON'T HESITATE to BUY IT. IT HAS EVERYTHING YOU MAY WANT IN A TAWK.TO + MANYCHAT ALTERNATIVE; AND GUESS WHAT, ANDREY IS NOT STOPPING THERE. HE IS PROCEEDING TO ADD MORE HELPFUL FEATURES TO MAKE ANYCHAT EVEN MORE AMAZING.

With AnyChat, you WON'T Have to worry about a Bad Product, or an insensitive support . Rather, Andrey is constantly working to help you succeed.

ANDREY, Keep Up the Good Work 👍 NON Of it went unseen.

AnyChat is a seriously powerful platform. I love how much you can do with AI, automation, workflows, CRM, integrations, and multiple communication channels all in one place. It has a lot of potential and feels like a platform you can actually build a complete customer communication system around.

One feature I really hope the team adds is Comment-to-DM for Facebook and Instagram.

For businesses, it would be amazing if AnyChat could detect a comment on a Facebook or Instagram post/Reel, automatically reply to the public comment, and then send the customer a private DM and continue the conversation with AI.

For example: customer comments “Price?” → AnyChat replies publicly → then sends a private DM → AI continues the conversation.

Comment-to-DM would be a huge addition, especially for businesses that rely heavily on Facebook and Instagram comments to generate leads.

Overall, I’m very happy with AnyChat and excited to see it evolve. The platform is already very powerful, and adding Facebook & Instagram Comment-to-DM would make it even more valuable. 🚀