I bought the highest plan as i have a lot of subscribers, only to find that i can only import max 2500 contacts at any time as a csv, is there no way to increase this?
It is a technical limit, you can upload as many contacts as you want, but each batch maximum 2500 at a time.
Keep in mind that we do not allow cold emailing, and you need consent from all recipients to send them emails.
Q: Dragit - Stock Images?
Hi! So Dragit is included in the emailit plan. In Brevo I can insert images from license free stock images (like pexels, pixabay etc). I only see a giffy integration. Is a free stock image integration planned?nthis would be great. It's really comfortable to have this during creation of a Newsletter
Can I use our own SMTP servers and not use your SMTP servers to send email? This way I have control over my servers reputation which has a high delivery rate.
Hello, I am your customer and have purchased Tier3 Appsumo. I followed the instructions. I have positively verified entries: SPF, DKIM and DMAC. However, after adding MX entry, I still have INVALID status. How can I contact you to solve the problem? In the DNS section of the server I have: emailit 300 MX 10 feedback-smtp.ffdc-1.emailit.com.mysampledomain.pl. Please support
Q: Can I also receive like you do in Sendgrid?
It says alternative to sendgrid, so I purchased, but now I don't see any receiving capabilities. Can you clarify?
George_Dragit
May 16, 2025A: Hi there,
We support sending email only at this time.
However, the incoming messages routing is on the roadmap.
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Q: max 2500 contacts?
I bought the highest plan as i have a lot of subscribers, only to find that i can only import max 2500 contacts at any time as a csv, is there no way to increase this?
George_Dragit
May 16, 2025A: Hi there,
That is only a limit per one import - you can import as many 2500 contacts as you want.
We are already working on an improved import process with much higher upload limits, which will be available in a couple of months.
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Still, with a max monthly send capacity of 1m and only 2500 contacts per upload is a little restrictive, any change you can up that to 10k or more?
Verified purchaser
It is a technical limit, you can upload as many contacts as you want, but each batch maximum 2500 at a time.
Keep in mind that we do not allow cold emailing, and you need consent from all recipients to send them emails.
Q: Dragit - Stock Images?
Hi!
So Dragit is included in the emailit plan. In Brevo I can insert images from license free stock images (like pexels, pixabay etc). I only see a giffy integration. Is a free stock image integration planned?nthis would be great. It's really comfortable to have this during creation of a Newsletter
George_Dragit
May 13, 2025A: Hi there,
It is on the roadmap. So it should be available in the future.
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Q: Using Our Own SMTP Servers
Can I use our own SMTP servers and not use your SMTP servers to send email? This way I have control over my servers reputation which has a high delivery rate.
George_Dragit
May 12, 2025A: Hi there,
Emailit is basically a SMTP relay provider, so the core of our platform is our SMTP.
All features are closely tied to that. So it is not possible to use Emailit with other SMTPs.
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Q: Can't verify MX entry
Hello,
I am your customer and have purchased Tier3 Appsumo. I followed the instructions. I have positively verified entries: SPF, DKIM and DMAC. However, after adding MX entry, I still have INVALID status. How can I contact you to solve the problem? In the DNS section of the server I have:
emailit
300
MX
10 feedback-smtp.ffdc-1.emailit.com.mysampledomain.pl.
Please support
George_Dragit
May 12, 2025A: Hi there,
As I don't see your sending domain, please send an email to support@emailit.com so we can take a look.
Usually, customers mistakenly create an MX record for the apex (root) domain instead of emailit.sendingdomain.com, as they should.
Or you can stop by to our discord https://discord.emailit.com
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