Emailit Questions

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Q: SPF is causing problems and not a true alternative to Sendgrid

Emailit uses emailit as SPF record name but Google Workspace uses domain name for SPF record name and on the other hand we can not add two separate SPF records. What we can do is to merge both SPF records to one but the difference in SPF records names do not allow us to do it.
This is the conditions which is handled properly by Sendgrid which works besides Google Workspace SMTP.
While it is claimed to be an alternative to Sendgrid, I do not consider it alternative to Sendgrid unless this issue is resolved.

118307367128240035397Edited Nov 13, 2024
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Founder Team
George_Dragit

George_Dragit

Nov 13, 2024

A: Hi there,

Our records (Including SPF, MX and DKIM) are under our "emailit." subdomain, so it would never interfere with your main domain.

So if you add a sending domain "example.com" the SPF will be under emailit.example.com (no interference with Google Workspace or any other providers).

Let me know if you have any other questions.

Best,
George

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Q: Question about redemption of codes

Hi there,
*I just bought 2 Tier 1 deals.
I activated one for our main email address and it created a workspace.
Then I created a second workspace and activated the second tier 1 deal and assigned it to the second workspace.

But when I want to check if everything worked out fine I can only check the usage of the profile/account that was created first - why is that?

Alll I would want to check is the usage of Workspace 1 (which has 1 Tier 1 assigned to it) and Workspace 2. (which has 1 Tier 1 assigned to it.) Is that possible and if yes, how?

Looking forward to your answer.

Best regards
Daniel

DanielNeubauerPLUSNov 13, 2024
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Founder Team
George_Dragit

George_Dragit

Nov 13, 2024

A: Hi there,

you always see the usage of the workspace you are currently in.

It looks like it is an account but it is actually an account "within" active workspace.

I have checked your licenses and they are correctly activated as you said.

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Q: Inquiry About SMTP Service Usage

Hi Emailit Team,

I hope this message finds you well. I recently came across your product and am impressed by its features. I would like to inquire whether I can use your SMTP service for both sending and receiving emails. Specifically, I am interested in utilizing Emailit for communication with users and clients on my websites, as well as for sending emails to our subscribers.

Could you please confirm if this is permitted?

Thank you for your assistance.

Best regards,

ShadowleafNov 9, 2024
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Founder Team
George_Dragit

George_Dragit

Nov 9, 2024

A: Hi there,

As long as you send transactional emails or have consent you can send emails with us.

We do not support incoming emails, yet. This will be available in the future.

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Q: SMTP host smtp.emailit.com

Hi

I saw in your doc that the hostname and username show your domain smtp.emailit.com and website name email in SMTP credentials. So, is there any way that my client can not know that I am using third-party services?

bhavik85Nov 8, 2024
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Founder Team
George_Dragit

George_Dragit

Nov 8, 2024

A: Hi there,

We do no provide white-label platform. There will always be “emailit” visible in the settings.

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Q: Do you have support email

I purchased your product and tried adding a sending domain. Doing so, I got ok for all except for domain key that says invalid. Could you please help?

Tam51468PLUSEdited Nov 7, 2024
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Founder Team
George_Dragit

George_Dragit

Nov 7, 2024

A: Hi there,

Yes: support@emailit.com or george@emailit.com.

It can take up to 24 hours to verify your domain DNS records. So if you are sure it is valid just give it a time.

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