I’m considering using Emailit for a SaaS project with transactional emails and campaigns.
I noticed the “data retention” add-on in the pricing, but I couldn’t find details about what it exactly includes.
Could you clarify:
- how long email logs/events are stored by default - what changes when purchasing the data retention add-on - which data is retained (delivery logs, opens, clicks, webhooks, etc.) - and for how long the data is stored with the add-on
Thanks a lot!
Marie
Founder Team
George_Dragit
May 21, 2026
A: Hi there,
1/ usually around 1-7 days, based on system needs (no fixed timestamp)
2/ you can select between 1-365 days to retain data
I’m a paying AppSumo customer using Emailit for transactional and ministry emails and have invested time and money into setting up our sending infrastructure with you. However, I’m very frustrated with how hard it has been to increase our sending limits. I’ve requested an increase several times and been denied each time, even after fixing earlier bounce issues and keeping our list opt‑in and...
Founder Team
George_Dragit
May 19, 2026
A: Hi there,
Increasing limits is based on your sending history.
We deny those very rarely, mostly in two cases:
1/ low volume ( under <40% ) of your current rate limits.
2/ bounce rate too high
I do not know your request details, but we always reply and tell you specific reasons for why it got denied and what you need to do.
Hi George, thanks for replying. We have 6,000+ subscribers and need to send newsletters plus transactional emails. We fixed earlier bounces and SendGrid approved our list, but our limit still wasn’t increased. Low volume is cited as the reason, yet the low limit itself stops us from using Emailit more. Can you review our account and clarify a realistic path to 10,000/day?
As mentioned, I do not see the request here or the details, you can request the increase from the dashboard, or if you already did and got a reply, reply to that email.
We always work with you to get you to the limits you need.
Hello, There's been notifications coming from members that some agencies that are getting flagged that the email is coming from the Czech Republic. Is there something that can be done to avoid this? My client is getting a bit skeptical about the sourcing, and we need to see if there's any fixes to this. Please advise. Thanks
Founder Team
George_Dragit
May 15, 2026
A: Hi there,
Some webhosting email providers might block email based on geolocation.
If you find any of those, you can usually see that in the delivery logs and all you need to usually do is to email their provider to unblock.
Or email [email protected] with the recipients list that are being blocked and we can reach out to them.
Some members are using their government emails and not personal one's such as Gmail or outlook which is prompting these blocked emails. Unless you have IP pools out of the U.S. we will continue to have these issues. No fix for that since your servers are entirely in EU
Hi there, I have a couple of questions regarding this product.
I plan to use it only for small‑scale needs such as transactional emails. Am I also allowed to send light promotional emails, for example reminders when something is about to expire? Does the TOS allow that?
On a related note, is it acceptable to send review request emails as well?
I’ve seen some users mention getting banned on Emailit, so I’d like to better understand the scope of what is allowed versus what is not.
Thanks in advance.
Founder Team
George_Dragit
May 13, 2026
A: Hi there,
Sure, you can send transactional emails. As well as promotional, for those you have to have a valid consent from the recipients (aligned with GDPR and CAN-SPAM).
Suspensions you mention are only for serious rules break of our Acceptable Use Policies.
In most cases if you would do something not allowed you would be asked to fix it and to prevent it from happening in the future.
Q: Data retention
Hi,
I’m considering using Emailit for a SaaS project with transactional emails and campaigns.
I noticed the “data retention” add-on in the pricing, but I couldn’t find details about what it exactly includes.
Could you clarify:
- how long email logs/events are stored by default
- what changes when purchasing the data retention add-on
- which data is retained (delivery logs, opens, clicks, webhooks, etc.)
- and for how long the data is stored with the add-on
Thanks a lot!
Marie
George_Dragit
May 21, 2026A: Hi there,
1/ usually around 1-7 days, based on system needs (no fixed timestamp)
2/ you can select between 1-365 days to retain data
3/ everything related to email delivery
4/ same as 2/
Share Emailit
Q: Difficulty increasing sending limits despite clean usage
I’m a paying AppSumo customer using Emailit for transactional and ministry emails and have invested time and money into setting up our sending infrastructure with you. However, I’m very frustrated with how hard it has been to increase our sending limits. I’ve requested an increase several times and been denied each time, even after fixing earlier bounce issues and keeping our list opt‑in and...
George_Dragit
May 19, 2026A: Hi there,
Increasing limits is based on your sending history.
We deny those very rarely, mostly in two cases:
1/ low volume ( under <40% ) of your current rate limits.
2/ bounce rate too high
I do not know your request details, but we always reply and tell you specific reasons for why it got denied and what you need to do.
Share Emailit
Hi George, thanks for replying. We have 6,000+ subscribers and need to send newsletters plus transactional emails. We fixed earlier bounces and SendGrid approved our list, but our limit still wasn’t increased. Low volume is cited as the reason, yet the low limit itself stops us from using Emailit more. Can you review our account and clarify a realistic path to 10,000/day?
Hi Pauln,
As mentioned, I do not see the request here or the details, you can request the increase from the dashboard, or if you already did and got a reply, reply to that email.
We always work with you to get you to the limits you need.
Q: Emails being flagged by some Agencies
Hello,
There's been notifications coming from members that some agencies that are getting flagged that the email is coming from the Czech Republic. Is there something that can be done to avoid this? My client is getting a bit skeptical about the sourcing, and we need to see if there's any fixes to this. Please advise. Thanks
George_Dragit
May 15, 2026A: Hi there,
Some webhosting email providers might block email based on geolocation.
If you find any of those, you can usually see that in the delivery logs and all you need to usually do is to email their provider to unblock.
Or email [email protected] with the recipients list that are being blocked and we can reach out to them.
Share Emailit
Some members are using their government emails and not personal one's such as Gmail or outlook which is prompting these blocked emails. Unless you have IP pools out of the U.S. we will continue to have these issues. No fix for that since your servers are entirely in EU
Hundreds of our customers are also sending emails to government emails, without any issues.
Any email inbox provider can (and in most cases does), unblock Geolocation for our servers if asked when blocked.
We currently see no delivery issues related to geo blocking. And those who did in the past, unblocked it almost instantly.
Q: How do I enable Tracking
How do I enable Tracking for a campaign to get the data of clicks etc
George_Dragit
May 13, 2026A: Hi Colin,
Either in the domain profile at the bottom or in the campaign wizard, there is a step asking for tracking settings.
Best,
George
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Q: Q's
Hi there, I have a couple of questions regarding this product.
I plan to use it only for small‑scale needs such as transactional emails. Am I also allowed to send light promotional emails, for example reminders when something is about to expire? Does the TOS allow that?
On a related note, is it acceptable to send review request emails as well?
I’ve seen some users mention getting banned on Emailit, so I’d like to better understand the scope of what is allowed versus what is not.
Thanks in advance.
George_Dragit
May 13, 2026A: Hi there,
Sure, you can send transactional emails. As well as promotional, for those you have to have a valid consent from the recipients (aligned with GDPR and CAN-SPAM).
Suspensions you mention are only for serious rules break of our Acceptable Use Policies.
In most cases if you would do something not allowed you would be asked to fix it and to prevent it from happening in the future.
Share Emailit