Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai 💬 Or join our Discord community to get live help 🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
We got a full stack, but before we use we had a few questions on privacy. We conducted a quick search and see that as early as September 2024 to as late as a few weeks ago there are questions regarding your GDPR timeline. We read your previous statements, but a published goal time is preferred.
Additionally: 1. What type of encryption do you use? 2. Where is our data stored? 3. Will you have the ability to produce a DPA when GDPR complete? 4. With which third-party providers do you share our information? (We just read a story on Meta's AI Chatbot and how all queries are public)
Thank you for your thoughtful questions — we absolutely understand the importance of “trust, but verify.” 😊
To answer your concerns:
Encryption & Storage: All data is encrypted and stored on AWS servers, using AWS’s industry-standard security protocols.
Data Protection: We rely entirely on AWS’s data protection infrastructure, and we follow their compliance best practices closely.
Third-party Services: Besides our own services, we only use AWS and Cloudflare — no other third-party providers have access to user data.
DPA & Legal Inquiries: If you or your legal team require a DPA or specific documentation, we’re happy to connect you with our legal counsel. Please feel free to email us at support@mymemo.ai and we’ll arrange a direct conversation.
We’re committed to building trust through transparency — so please don’t hesitate to reach out if you have any more questions!
1. I have kept all my notes in Evernote so far. Can I easily migrate them to MyMemo? But this would significantly exceed my monthly limit, right? 2. Is there an Android app and a Chrome extension to transfer content from the web? 3. Can I share notes with people who do not have MyMemo?
Thanks so much for your questions — happy to help! 😊
1. Evernote Migration
At the moment, we don’t yet support one-click migration from Evernote. That said, we're actively exploring this feature. For now, you can manually copy content or upload your files (PDFs, images, links, etc.) directly into MyMemo. You're right — depending on the amount of data, this could exceed your monthly limit, so feel free to reach out if you’d like help with a tailored plan.
2. **Android App & Chrome Extension**
Yes, we do have both!
Android App: We're currently running a beta program on the Google Play Store. If you'd like to join, just send your Google account email to support@mymemo.ai, and we’ll add you. Chrome Extension: Absolutely! You can find it here:
👉 [MyMemo Web Clipper](https://chromewebstore.google.com/detail/mymemo-web-clipper/acbjeolbnaiecolebdcopocflkljjmhi?hl=en)
Your content syncs automatically across all platforms — no extra setup needed.
---
3. Sharing Notes
Yes! You can definitely share your content with people who don’t have MyMemo accounts.
You can:
Share a single note, memo, or collection via public link Or create a Team Workspace and invite others as a Viewer, Editor, or Admin
This makes collaboration super easy — whether you’re working with colleagues or just sharing information with friends or clients.
---
Let me know if you'd like help getting started or setting up your content. We’re here to support you! 🌟
Thank you for your response. Regarding the migration from Evernote to Mymemo. If I am supposed to transfer all my notes from Evernote to Mymemo in this way, it will take me years to transfer all the notes due to the volume and Mymemo's upload limitations. Do you have any suggestions on how I can manage this? David
Thanks for your message! You're right — we don’t currently support bulk import from Evernote, and we understand it can be time-consuming with many notes.
For now, we suggest migrating gradually, starting with your most important content. We’ve added bulk import to our roadmap and will keep you posted once it's available.
Q: Are there any plans to improve the AI?
Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Tony_MymemAI
Edited Jun 18, 2025A: Hi there! 😊
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai
💬 Or join our Discord community to get live help
🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Share MyMemo
Q: Applying a Code to a Different Workspace
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
Tony_MymemAI
Jun 17, 2025A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
Share MyMemo
Q: Do you plan to extend the limit of 3-Minute per MemoCast ? For instance 10 or 15 minute duration
Tony_MymemAI
Jun 16, 2025A: We have this plan, but we don't have a specific time for it yet.
Share MyMemo
Glad to know that you have it in mind and big thanks for your fast feedback !
Thx!
Q: Data Security and Privacy
Team MyMemo,
We got a full stack, but before we use we had a few questions on privacy. We conducted a quick search and see that as early as September 2024 to as late as a few weeks ago there are questions regarding your GDPR timeline. We read your previous statements, but a published goal time is preferred.
Additionally:
1. What type of encryption do you use?
2. Where is our data stored?
3. Will you have the ability to produce a DPA when GDPR complete?
4. With which third-party providers do you share our information? (We just read a story on Meta's AI Chatbot and how all queries are public)
доверяй, но проверяй.
Cheers!
Tony_MymemAI
Jun 16, 2025A: Hi there,
Thank you for your thoughtful questions — we absolutely understand the importance of “trust, but verify.” 😊
To answer your concerns:
Encryption & Storage:
All data is encrypted and stored on AWS servers, using AWS’s industry-standard security protocols.
Data Protection:
We rely entirely on AWS’s data protection infrastructure, and we follow their compliance best practices closely.
Third-party Services:
Besides our own services, we only use AWS and Cloudflare — no other third-party providers have access to user data.
DPA & Legal Inquiries:
If you or your legal team require a DPA or specific documentation, we’re happy to connect you with our legal counsel.
Please feel free to email us at support@mymemo.ai and we’ll arrange a direct conversation.
We’re committed to building trust through transparency — so please don’t hesitate to reach out if you have any more questions!
Warm regards,
Team MyMemo
Share MyMemo
Q: Migration
Hello,
can you answer a few questions for me?
1. I have kept all my notes in Evernote so far. Can I easily migrate them to MyMemo? But this would significantly exceed my monthly limit, right?
2. Is there an Android app and a Chrome extension to transfer content from the web?
3. Can I share notes with people who do not have MyMemo?
Thanks in advance for your answer!
David
Tony_MymemAI
Edited Jun 11, 2025A: Hi David,
Thanks so much for your questions — happy to help! 😊
1. Evernote Migration
At the moment, we don’t yet support one-click migration from Evernote. That said, we're actively exploring this feature. For now, you can manually copy content or upload your files (PDFs, images, links, etc.) directly into MyMemo.
You're right — depending on the amount of data, this could exceed your monthly limit, so feel free to reach out if you’d like help with a tailored plan.
2. **Android App & Chrome Extension**
Yes, we do have both!
Android App: We're currently running a beta program on the Google Play Store. If you'd like to join, just send your Google account email to support@mymemo.ai, and we’ll add you.
Chrome Extension: Absolutely! You can find it here:
👉 [MyMemo Web Clipper](https://chromewebstore.google.com/detail/mymemo-web-clipper/acbjeolbnaiecolebdcopocflkljjmhi?hl=en)
Your content syncs automatically across all platforms — no extra setup needed.
---
3. Sharing Notes
Yes! You can definitely share your content with people who don’t have MyMemo accounts.
You can:
Share a single note, memo, or collection via public link
Or create a Team Workspace and invite others as a Viewer, Editor, or Admin
This makes collaboration super easy — whether you’re working with colleagues or just sharing information with friends or clients.
---
Let me know if you'd like help getting started or setting up your content. We’re here to support you! 🌟
Best,
Tony
Mymemo AI
Share MyMemo
Verified purchaser
Thank you for your response. Regarding the migration from Evernote to Mymemo. If I am supposed to transfer all my notes from Evernote to Mymemo in this way, it will take me years to transfer all the notes due to the volume and Mymemo's upload limitations. Do you have any suggestions on how I can manage this? David
Verified purchaser
I would be very happy to receive an answer! Is that possible?
Hi David,
Thanks for your message! You're right — we don’t currently support bulk import from Evernote, and we understand it can be time-consuming with many notes.
For now, we suggest migrating gradually, starting with your most important content. We’ve added bulk import to our roadmap and will keep you posted once it's available.
Let us know if you need any help along the way!
Best,
The MyMem