Q: I am using the free version to try it out but support is unreachable
I am using the free version for about 2 weeks now to try it out but am experiencing quite a few bugs and support never responds. Are there others experiencing this?
Are you planning to add safari/chrome share function? I cant find it. I wanted to send a webpage where i am as a bookmark but mymemo is not in the selectable list. Without it , its slow to enter mm app and add a link. There should be a quick add function. Or maybe i just dont find it. Thanks
Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai 💬 Or join our Discord community to get live help 🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Hi, please send screenshots to support@mymemo.ai we will help to solve it.
Q: Applying a Code to a Different Workspace
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
Q: I am using the free version to try it out but support is unreachable
I am using the free version for about 2 weeks now to try it out but am experiencing quite a few bugs and support never responds. Are there others experiencing this?
Share MyMemo
Q: Ios quick add function
Are you planning to add safari/chrome share function? I cant find it. I wanted to send a webpage where i am as a bookmark but mymemo is not in the selectable list. Without it , its slow to enter mm app and add a link. There should be a quick add function. Or maybe i just dont find it. Thanks
Tony_MymemAI
Jun 24, 2025A: Currently, MyMemo should be available in the Chrome share menu in ios. If you can't find it, try these steps:
Tap the Share button in Safari/Chrome
Scroll to the far right and select "More"
Find MyMemo in the list and enable it
You can also tap "Edit" to rearrange MyMemo for quicker access
If it still doesn’t appear, possible reasons include:
Outdated iOS version
MyMemo app needs an update
Permission settings issue
Recommended fixes:
Update MyMemo and your iOS to the latest version
Restart your device and try again
If the issue persists, email support@mymemo.ai—our team will help troubleshoot
Share MyMemo
Q: Keeps logging out
If I don’t use it for a few days, it logs me out on iOS. Frustrating!
Tony_MymemAI
Jun 20, 2025A: Thanks for the feedback!
We recently updated our session policy — the current auto-logout period is set to 30 days, mainly for security reasons.
If you’re getting logged out in less than 30 days, please let us know at support@mymemo.ai so we can look into it. Appreciate your patience! 😊
Share MyMemo
Q: Are there any plans to improve the AI?
Are there any plans to improve the AI? Whenever I need something from my saved items, it always returns an error. I also can't get any help with questions about the platform — it either returns an error or says there's nothing in the database about the topic.
Tony_MymemAI
Edited Jun 18, 2025A: Hi there! 😊
Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.
We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.
Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:
📧 Email: support@mymemo.ai
💬 Or join our Discord community to get live help
🔧 Screenshots or error messages would also be super helpful for troubleshooting!
We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨
We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟
Share MyMemo
Same here. Its AI doesn’t work. Whenever I ask questions about the links, it says there is an error.
Hi, please send screenshots to support@mymemo.ai we will help to solve it.
Q: Applying a Code to a Different Workspace
Hi there, I mistakenly thought I could have multiple workspaces in my account, but I now see that other than my default space, the others are on free plans. How can I change that? Can I buy more codes?
Tony_MymemAI
Jun 17, 2025A: Hi there! 😊 Yes, at the moment only your default workspace can be upgraded using AppSumo codes. For team workspaces, we’re currently working with AppSumo to make the Team Plan LTD (lifetime deal) available. If all goes well, it should be launching soon — we’d love to have you onboard when it does!
In the meantime, feel free to use the free Team Plan — we’ve recently increased its usage limit from 100 to 1000, so there’s plenty of room to explore and collaborate! 🚀
Share MyMemo