replient.ai Questions

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Q: Is there no benefit for upgrading tiers?

Unless I am missing something buying tier 3 is the same cost and features as buying 3 tier 1's?

tlubbenPLUSJun 2, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

Jun 2, 2025

A: Yes that is correct. Maximum 3 codes can be stacked in your replient.ai account. So you can by 3x Tier 1 or 1x Tier 3 for the maximum codes. With each code stacked you will get higher monthly limits. I hope this helps! :)

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Q: DM Automation

Is DM automation included in your plans? And do those automated DMs count towards to number of max comments per month (per tier)? If so, those caps are quite low...

jack824Jun 1, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

Jun 1, 2025

A: Thanks for your question!

Yes, DM automation is included in all our plans.

And you’re right — every automated DM sent is triggered by a new comment, and we count each of those new incoming comments as 1 comment credit toward your monthly limit.

Hope that clears things up!

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Q: I am considering Tier 3. Can you answer the questions below please.

Hi Markus:

Questions to comments you have made to previous Sumoling questions. It would be appreciated if I had the information prior to purchase of Tier 3.

1. We will release a upgrade possibility with a great AppSumo discount on monday.

2. We are already considering BYOK for Tier 3 and higher limits. Please stay tuned for updates on this, our team is actively working on it!

regards
Mark

fe26a5374f0b49ceb254ab2da83998f7PLUSJun 1, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

Jun 1, 2025

A: Hi Mark,

Thanks so much for your interest in Tier 3 and for your thoughtful questions!

Upgrade Discount:
We’re excited to share that there is already an upgrade option available with a special AppSumo discount. You’ll be able to upgrade directly and take advantage of the offer to have Pro and Enterprise level.

BYOK & Higher Limits:
We understand the importance of BYOK and higher usage limits, especially for Tier 3 users. At the moment we won't offer BYOK and the Tier 3 is our highest possible comment limit.

If you have any more questions or need details on specific features, please let us know—we’re here to help you make the best decision.

Best regards,
Markus

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Q: auto-approval and Linkedin Company Page

Hi there

Is necessary to pre-approve the AI comments or can be directly posted without approval?

Does it work for Linkedin Company pages or only for personal profile?

megatesterPLUSMay 30, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 30, 2025

A: You can either do manual mode and approve the AI suggestions or set up automations to do this automatically for you.

It works for company pages at the moment.

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Q: Will the dm feature that is not included in AppSumo deals be a one-time payment or monthly fee?

drew498PLUSEdited May 29, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 29, 2025

A: Thanks for the question.
The DM feature is still in beta and available in our monthly Pro and Enterprise plans.
For AppSumo users you will get a discount on the monthly fee in the billing section.

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Q: linkedin auto comments?

specifically for linkedin: instead of commenting under my own post.
can this be used to do auto-commenting on other people's posts? i guess same for other platforms. this will help engagement a lot more.
and this would be way more useful function for linkedin

what about sending auto likes? friend requests? connection requests?

MozomoPLUSEdited May 29, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 29, 2025

A: Thanks for your question.
Please note that replient.ai is not an outreach tool or automating likes or comments on other posts. Currently it's focussed on managing comments on your own posts by other users.

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Q: does it connects to one account or multiple accounts of same type (ie 2 facebook accounts for 2 brands)?

Rich2025PLUSMay 29, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 29, 2025

A: You can connect one account per social media channel to each brand. (eg. 1x FB, 1x IG, 1x LI, 1x TT).
If you have 2 FB pages you want to connect, you would need to create 2 brands in replient.ai.
Each brand has it's own learning based on historic comments to guarantee the best AI comment quality.

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Q: Comment per month

What happen if there's more than 1,050 comments per month? will it be disabled ? or is there any option to add the comments's quota per month? thank you

KangAvivPLUSMay 29, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 29, 2025

A: Once you reach you monthly limit, replient.ai will be paused until the quota resets. You can still answer comments outside of replient.
You can upgrade your comment quota anytime by upgrading to Pro or Enterprise.

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Q: Reply to comment and send dm?

I have few questions:

1) Can i commnet on a post created from my personal profile?

2) Say i give a free gift on facebook group and i want to comment anyone that reply with a link, can i do that? And if i can, is it possible to send a dm after the comment reply?

3) I don't want ai comments but i want to write for a post like 3-4 commnets and randomly send 1 comment of the 4 so i won't send the same one each time. Is it possible?

4) Is it safe from getting blocked on facebook?

yydevelopment1PLUSEdited Apr 11, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

Apr 11, 2025

A: Hey! 👋 Happy to help - here’s a breakdown of your questions:

1️⃣ Can I comment on a post created from my personal profile?
Currently, replient.ai works with Facebook Pages (not personal profiles) due to API limitations. So, managing comments from a personal profile or posting as one isn’t supported.

2️⃣ Can I auto-reply (with a link) to people who comment on a post in a Facebook Group? Can I also DM them after?
We don’t support Facebook Groups at the moment - only Facebook Pages, Instagram, TikTok, and (soon) LinkedIn. But once group access becomes available via API, we’ll definitely look into it!
✅ When using Facebook Pages, you can auto-reply to comments with a link, and yes — it's also possible to send a DM after a comment reply (you can use DM automations with replient.ai instead of tools like Manychat).

3️⃣ Can I manually write 3–4 custom comments and randomly send one of them each time instead of using AI?
Absolutely! 🙌 You can add multiple custom reply variants in the automation settings. replient.ai will then randomly rotate those replies, so you're not sending the same one over and over. No AI required.

4️⃣ Is it safe from getting blocked on Facebook?
Yes — we follow official API rules provided by Facebook, Instagram, and TikTok. As long as your activity stays natural (no spammy behavior or bulk messaging), it’s fully compliant and safe to use. We’ve also implemented randomized delays in automations to help prevent blocks. Thanks to these precautions, no user has ever been blocked so far.

Let us know if you'd like help setting any of this up! 😊

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Q: Are smart automations counted in the comments limit ?

I am trying to understand the limits to choose the right plan for me. I plan on using a lot more the smart automations (as I understand it’s the feature where I can use keywords to trigger custom replies and DMs).

But, the way I understand the plans, the comment limit is towards the AI replies, correct ?

Thanks in advance for the precision. 🫶

YogacommeChatMay 26, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 28, 2025

A: Hi there!
Thanks for the question. Yes, automations are counted towards the limit.
In short: Every incoming comment counts towards the limit as we generate sentiment, tagging and suggestions for it :)
Hope this helps!
Best, Markus

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Q: Please add BYOK for Tier 3 and give it PRO level Features

Allow Tier 3 sumolings to provide their own LLM key(s). If Multiple LLM's are used, this could be done with OpenRouter. This would allow Replient to expand the limits, without expanding your costs (possibly even reducing your expenses overall). I understand there is an upsell offer for supmolings who purchase this deal. Upsells rarely work for this Audience because we are specifically here to buy lifetime deals. Please revamp this restrictive offer, and let's get these sumolings on board!

LegacyPLUSMay 16, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 18, 2025

A: Hey there!
We are already considering BYOK for Tier 3 and higher limits. Please stay tuned for updates on this, our team is actively working on it!
Best,
Markus

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Q: Great work team, your product looks great.

I have some questions.
1. Do you have any plans to integrate platforms like Reddit in the near future?
2. Do you plan in developing the platform to also perform outbound messaging?
Currently I use https://packagesss.com/ to automate messaging on threads and facebook groups that are using specific keywords. It's tricky to use but I think is a major use case for these automated messaging ai platforms. Would your team consider exploring this as well?
3. Can you add BYOK? This is for the longevity of your product. Too many products have been dying because of their inability to manage overheads. I think most people would be happy to manage their own usage if that also means that this increases our limits and reduces the cost on your side.

Josefa_PLUSMay 27, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 28, 2025

A: Thanks for the great feedback - a review here on appsumo would also be highly appreciated :-)

1. Yes, we are currently planning the following platforms: YouTube, Google Reviews, Trustpilot, Linkedin Personal, X - Reddit would definately be an option but is not the focus right now due to its complexity.
2. Currently we are focusing on building a high performant customer support solution (not outbound). But its definitely a good future development opportunity.
3. Yes, we are already exploring this, but there are some major security problems with adding your API to our product that we need to check first.

Glad you like our product! If any more questions you can always reach out to customer support :)
Best, Markus

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Q: Can this be used for new social accounts?

I've read that replient uses existing comments to analyze the brand's tone of voice(language as well as docs, websites and pdfs we provide.
Is it also equally useful for new accounts that have no comments yet?
Is it possible to establish tone of voice without existing comments?

damagencyMay 28, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 28, 2025

A: Hey there! Great question.
Yes, we do take historic interactions on your social media accounts for teaching brand voice. But also replient.ai learns with every comment you send via our tool. So you will still get AI suggestions (that might sound like AI) and you can edit them. When you send it we will take this into learning for the future!
Hope this helps!
Best, Markus

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Q: Facebook?

Am I able to use this platform for personal Facebook accounts or only business accounts?

Also do you plan on offering more than just 3 brands?

jim857PLUSApr 13, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

Apr 13, 2025

A: Hey! 👋
Here’s the scoop:

🔵 Facebook Support
replient.ai currently only supports Facebook business accounts — due to Meta’s API limitations, personal profiles are not supported. You’ll need a Facebook Page (like one tied to a business or creator profile) to connect it.

🧢 Brand Limits
We currently offer 3 brands in Tier 3 — but yes, we plan to offer higher limits soon. In the next 2 weeks we will release upgrade possibilities directly in all AppSumo accounts on replient.ai.

Let me know, if you have any further questions.

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Q: Profile

Will this work for my professional fb profile? I post there not on my page.

I also run two Facebook groups for my business, can it reply in those from my fb professional profile?

I don’t use my Facebook business page at all.

mary155PLUSEdited May 24, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 25, 2025

A: Hi Mary,
at the moment it's only possible to answer comments from you professional FB page. Unfortunately for private profiles and groups we don't get any API information from Meta, so we cannot set this up the safe way.

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Q: Comments Per Month - Tier 3

If we purchase Tier 3 can we use all of the comments quota on one brand, or is this split so that each brand gets just the 350 .. even if the other brands are not being used. Thanks

christian814PLUSMay 22, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 22, 2025

A: Hi Christian,
thanks for the question.
Its a total comment limit for you account that you can split however you want.
So if you only create 1 brand, you can use all of it for this brand.

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Q: Facebook profile.

I have five Facebook fan pages with the same profile. Can I connect them all to Level 1? I'd also like to know if I can reply from my personal Facebook profile.

psicologia.live.1May 18, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 19, 2025

A: Hello,
you can connect 1 account of each social media plattform to a single brand. So if you have multiple FB pages, you would need to create 1 brand for each of them.

Unfortunately, the Meta API restrictions dont allow us to reply to personal profiles at the moment.

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Q: Please list all social media platforms that you support

Hi,
I'm struggling to find a list of platforms that you support.
Please confirm which platforms you support.
Kind regards

info6089PLUSMay 18, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 18, 2025

A: Hi,
currently we support Instagram, Facebook, TikTok and LinnkedIn.
YouTube will be released the coming weeks.
All the best,
Markus

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Q: Platform compliance, aligned with the ToS ?

Hi Markus

I have questions on platform compliance, that fully aligned with the ToS for all the platforms.

For LinkedIn, TikTok, Instagram and YouTube, how does Replient.ai manage compliance with their detailed API usage policies, especially things like rate limits and specific data handling rules, to prevent any platform issues?

YouTube is particularly vigilant about their 'Fake Engagement' policies.
How does Replient.ai help ensure that the overall volume or nature of our commenting activity stays well within what these platforms consider authentic engagement and doesn't inadvertently trigger their integrity rules?

Platform quickly change policies, what's Replient.ai's approach to staying current and adapting the tool to ensure ongoing compliance with all these platforms?

Really appreciate you clarifying these finer points for us.

MischaPLUSMay 18, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 18, 2025

A: Hi there,

Great questions!

replient.ai is fully verified and reviewed for all connected platforms, including Instagram, TikTok, LinkedIn, and YouTube. We strictly follow each platform’s API usage terms - including rate limits, approved actions, and data handling rules. We have internal systems for dedicated wait times to not hit rate limits. All the connected platforms were thoroughly testing our platform before approving it.

We never simulate fake engagement. All actions are either manual or AI-assisted with human review. Features like randomized timing help maintain natural interaction patterns, keeping your account safe.

We actively monitor API and policy updates and adjust our system immediately when platforms change their rules - ensuring long-term, worry-free compliance.

Let me know if you want more technical detail!

Best,
Markus

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Q: Can I change email\admin down the road? Can I change social media accounts?

I'm going to use this for one brand, that brand is tied to 1 @handle with its own email in one specific niche in gambling.

What if later I want to switch away and use it for my social media marketing agency? can i change the email and the @handles? Can it learn new ways to answer inquiries? Any plans to add Reddit to it?

12588f7b8fb342f3b87678029aa7d4dcPLUSMay 15, 2025
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Founder Team
Markus_replient.ai

Markus_replient.ai

May 15, 2025

A: You can delete your brand and create a new one anytime. Or you upgrade and create additional brands (eg for clients) -> so you are 100% flexible
Then it all starts from the beginning (also with new learning).

Reddit is not on the roadmap so far - but you can add the feature request here: https://replient.canny.io/feature-requests

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