Hi! We operate WordPress/WooCommerce websites plus several new web projects, all owned by one company.
1. Can one AppSumo account serve all domains with separate AI knowledge bases, prompts and chat histories per site, without custom coding? 2. Can agents filter tickets by website and assign different departments? 3. Does the Cloud plan support WooCommerce orders, logged-in users and membership...
Founder Team
Schiocco
Oct 30, 2026
A: Hi
An single account is for one business or client only.
1. You can create and train only one chatbot inside a single account, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see...
Q: Is the LTD offer comparable with your "Cloud" offer and can I run it with Brizy Cloud
Hi, I am using Brizy Cloud and would like to understand if I can fully use your LTD offer as I do not have my own PHP or WordPress Server. Thanks for the clarification Rolf
Founder Team
Schiocco
Oct 27, 2026
A: Hi there, yes it will work. Any hosting works, but the chat can only be shown on websites or Web apps running on a browser. Regards
Q: A few final Plan 4 questions about messages, OpenAI Chats, and keeping products organized
Hi Support Board Team,
Thanks again for answering our earlier questions. We’re getting close to making a decision on Plan 4 and just wanted to clarify a few final things.
Is the 200,000-message monthly allowance shared across all of the websites, domains, subdomains, and SaaS products we connect to the account, or are there any per-domain limits?
How many separate OpenAI Chat integrations can...
Founder Team
Schiocco
Sep 26, 2026
A: Hi
It is shared. There is no per-domain limit. You can connect unlimited OpenAI Chat integrations. But mind that the admin is one and global for all domains, including most (but not all) settings.
Each agent can filter conversations in many ways. You can assign a department for each doman and agents assigned to the same department will see only the conversations of that department. Also...
Thank you very much for taking the time to answer all of our questions so thoroughly. Your clear and helpful responses have given us a much better understanding of Support Board and how it could fit our business. We really appreciate the excellent support!
Q: Can we use Support Board for our SaaS subscribers and expand our lifetime plan as our business grows?
Hello Support Board Team,
We have a few questions about licensing and long-term scalability.
1. Can we use Support Board to assist subscribers of our own SaaS application without violating the AppSumo license, provided we're not reselling your software or giving subscribers their own Support Board accounts?
2. If we purchase Plan 2 or 3 and later need more monthly messages, can we upgrade to a...
Founder Team
Schiocco
Sep 25, 2026
A: Hi
1. Yes, you can do that.
2. Yes, you can do that.
3. No, but we have no plans to end this promotions anytime soon
4. Yes, it resets each month. No resrictions.
If you have any questions, please feel free to contact me. Best regards
Q: Can Support Board integrate with external authentication, APIs, webhooks, and automated ticket escalation?
Hello Support Board Team,
We'd appreciate clarification regarding your API and customer-support integration capabilities.
1. Can Support Board integrate with an external authentication system to identify logged-in customers and associate support conversations with their existing accounts?
2. Can we programmatically retrieve support tickets, conversation histories, and customer information...
Founder Team
Schiocco
Sep 25, 2026
A: Hi
1. Yes, see https://board.support/docs/api/use-cases 2. Yes, see https://board.support/docs/api/web#Webhooks 3. Yes, human handoff is fully supported 4. Yes
Q: Multi-Site AI Isolation, WordPress & GDPR
Hi! We operate WordPress/WooCommerce websites plus several new web projects, all owned by one company.
1. Can one AppSumo account serve all domains with separate AI knowledge bases, prompts and chat histories per site, without custom coding?
2. Can agents filter tickets by website and assign different departments?
3. Does the Cloud plan support WooCommerce orders, logged-in users and membership...
Schiocco
Oct 30, 2026A: Hi
An single account is for one business or client only.
1. You can create and train only one chatbot inside a single account, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see...
Share Support Board
Q: Is the LTD offer comparable with your "Cloud" offer and can I run it with Brizy Cloud
Hi,
I am using Brizy Cloud and would like to understand if I can fully use your LTD offer as I do not have my own PHP or WordPress Server.
Thanks for the clarification
Rolf
Schiocco
Oct 27, 2026A: Hi there, yes it will work. Any hosting works, but the chat can only be shown on websites or Web apps running on a browser. Regards
Share Support Board
Q: A few final Plan 4 questions about messages, OpenAI Chats, and keeping products organized
Hi Support Board Team,
Thanks again for answering our earlier questions. We’re getting close to making a decision on Plan 4 and just wanted to clarify a few final things.
Is the 200,000-message monthly allowance shared across all of the websites, domains, subdomains, and SaaS products we connect to the account, or are there any per-domain limits?
How many separate OpenAI Chat integrations can...
Schiocco
Sep 26, 2026A: Hi
It is shared. There is no per-domain limit.
You can connect unlimited OpenAI Chat integrations. But mind that the admin is one and global for all domains, including most (but not all) settings.
Each agent can filter conversations in many ways. You can assign a department for each doman and agents assigned to the same department will see only the conversations of that department. Also...
Share Support Board
Verified purchaser
Thank you very much for taking the time to answer all of our questions so thoroughly. Your clear and helpful responses have given us a much better understanding of Support Board and how it could fit our business. We really appreciate the excellent support!
You are welcome!
Q: Can we use Support Board for our SaaS subscribers and expand our lifetime plan as our business grows?
Hello Support Board Team,
We have a few questions about licensing and long-term scalability.
1. Can we use Support Board to assist subscribers of our own SaaS application without violating the AppSumo license, provided we're not reselling your software or giving subscribers their own Support Board accounts?
2. If we purchase Plan 2 or 3 and later need more monthly messages, can we upgrade to a...
Schiocco
Sep 25, 2026A: Hi
1. Yes, you can do that.
2. Yes, you can do that.
3. No, but we have no plans to end this promotions anytime soon
4. Yes, it resets each month. No resrictions.
If you have any questions, please feel free to contact me.
Best regards
Share Support Board
Q: Can Support Board integrate with external authentication, APIs, webhooks, and automated ticket escalation?
Hello Support Board Team,
We'd appreciate clarification regarding your API and customer-support integration capabilities.
1. Can Support Board integrate with an external authentication system to identify logged-in customers and associate support conversations with their existing accounts?
2. Can we programmatically retrieve support tickets, conversation histories, and customer information...
Schiocco
Sep 25, 2026A: Hi
1. Yes, see https://board.support/docs/api/use-cases
2. Yes, see https://board.support/docs/api/web#Webhooks
3. Yes, human handoff is fully supported
4. Yes
Regards
Share Support Board