Is the solution DSGVO/ GDPR-compliant with regard to the specific requirements for DSGVO Germany? Can I run the application in German with my customers?
Founder Team
Schiocco
Nov 4, 2026
A: Hi, it is GDPR-compliant. I'm not sure about DSGVO. Yes, the app is fully multilingual and available in German. Regards
Q: automatically email the full conversation and visitor contact details to our company email address
Can Support Board automatically email the full conversation and visitor contact details to our company email address when the AI cannot answer a question, without requiring any human agent to log in or take over the chat?
Founder Team
Schiocco
Nov 2, 2026
A: Yes, you can do that, but the full conversation will be only available in Support Board. You can insert a link to the full conversation inside the email notification instead.
Just to clarify: Can the AI automatically collect the visitor's name, email address, company and unanswered question, and include all these details directly in the email notification?
We don't need the full conversation in the email if a link is provided.
Most importantly, can this process work completely automatically, without any human agents monitoring or taking ove
Hi I run several sites and wondered if its possible to set up maybe half a dozen different bots or do I have to take out separate plans for each one, which may turn out expensive and possible make me reconsider what I use?
Founder Team
Schiocco
Nov 2, 2026
A: Hi
You can create and train only one chatbot inside Support Board, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see https://board.support/docs/#departments.
Hi! We operate WordPress/WooCommerce websites plus several new web projects, all owned by one company.
1. Can one AppSumo account serve all domains with separate AI knowledge bases, prompts and chat histories per site, without custom coding? 2. Can agents filter tickets by website and assign different departments? 3. Does the Cloud plan support WooCommerce orders, logged-in users and membership...
Founder Team
Schiocco
Oct 30, 2026
A: Hi
An single account is for one business or client only.
1. You can create and train only one chatbot inside a single account, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see...
Q: Is the LTD offer comparable with your "Cloud" offer and can I run it with Brizy Cloud
Hi, I am using Brizy Cloud and would like to understand if I can fully use your LTD offer as I do not have my own PHP or WordPress Server. Thanks for the clarification Rolf
Founder Team
Schiocco
Oct 27, 2026
A: Hi there, yes it will work. Any hosting works, but the chat can only be shown on websites or Web apps running on a browser. Regards
Q: DSGVO
Is the solution DSGVO/ GDPR-compliant with regard to the specific requirements for DSGVO Germany? Can I run the application in German with my customers?
Schiocco
Nov 4, 2026A: Hi, it is GDPR-compliant. I'm not sure about DSGVO. Yes, the app is fully multilingual and available in German. Regards
Share Support Board
Q: automatically email the full conversation and visitor contact details to our company email address
Can Support Board automatically email the full conversation and visitor contact details to our company email address when the AI cannot answer a question, without requiring any human agent to log in or take over the chat?
Schiocco
Nov 2, 2026A: Yes, you can do that, but the full conversation will be only available in Support Board. You can insert a link to the full conversation inside the email notification instead.
Share Support Board
Thank you for your reply!
Just to clarify: Can the AI automatically collect the visitor's name, email address, company and unanswered question, and include all these details directly in the email notification?
We don't need the full conversation in the email if a link is provided.
Most importantly, can this process work completely automatically, without any human agents monitoring or taking ove
Yes, it can include such details and yes, it is all automatic. Regards
Q: additional bots
Hi
I run several sites and wondered if its possible to set up maybe half a dozen different bots or do I have to take out separate plans for each one, which may turn out expensive and possible make me reconsider what I use?
Schiocco
Nov 2, 2026A: Hi
You can create and train only one chatbot inside Support Board, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see https://board.support/docs/#departments.
Regards
Share Support Board
Q: Multi-Site AI Isolation, WordPress & GDPR
Hi! We operate WordPress/WooCommerce websites plus several new web projects, all owned by one company.
1. Can one AppSumo account serve all domains with separate AI knowledge bases, prompts and chat histories per site, without custom coding?
2. Can agents filter tickets by website and assign different departments?
3. Does the Cloud plan support WooCommerce orders, logged-in users and membership...
Schiocco
Oct 30, 2026A: Hi
An single account is for one business or client only.
1. You can create and train only one chatbot inside a single account, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see...
Share Support Board
Q: Is the LTD offer comparable with your "Cloud" offer and can I run it with Brizy Cloud
Hi,
I am using Brizy Cloud and would like to understand if I can fully use your LTD offer as I do not have my own PHP or WordPress Server.
Thanks for the clarification
Rolf
Schiocco
Oct 27, 2026A: Hi there, yes it will work. Any hosting works, but the chat can only be shown on websites or Web apps running on a browser. Regards
Share Support Board