I just bought your software (4 credits) but nothing seems to work. I have tried to get support but it keeps asking me to log in and when I do it says invalid email or password. I have no problem logging in to my dashboard with the same user info. I can't locate the app that I created. I really want to use your product it is not working at all like was marketed. I can't even add a user. How do I reach support??
Founder Team
Schiocco
Aug 21, 2026
A: I am sorry for the inconvenience. Please send an email to [email protected]
• Can I connect Support Board to WordPress sites? • How do you connect Support Board to WhatsApp? Via QR code or API? • How many WhatsApp, Messenger, etc. accounts can it manage, with different instructions and information provided based on the company or project they refer to? • Do I need to connect an AI account that I have, or does the app have its own LLM? • Can I connect a WhatsApp...
Founder Team
Schiocco
Jul 29, 2026
A: Hi
1. Yes, just copy and paste the chat embed code.
2. There is no limit but mind that all AppSumo plans are for one company and one project only.
3. You can connect an OpenAI account or buy credits from us and use our internal account.
4. Yes, you should be able to use your WhatsApp API number but you may have to disconnect it from the other provider first. Also our support do not cover...
I am unable to get the training feature to work. The website gives 'Failed to load resource: the server responded with a status of 500 ()' . When I try to get support through the chat my login and password are not recognised.
Q: Nothing seems to work
Hello,
I just bought your software (4 credits) but nothing seems to work. I have tried to get support but it keeps asking me to log in and when I do it says invalid email or password. I have no problem logging in to my dashboard with the same user info. I can't locate the app that I created. I really want to use your product it is not working at all like was marketed. I can't even add a user. How do I reach support??
Schiocco
Aug 21, 2026A: I am sorry for the inconvenience. Please send an email to [email protected]
Share Support Board
Q: Domande prevendita
Salve
1-l'offerta appsumo lifetime si riferisce alla versione cloud o alla self hosted?
2-"Messages per month" si intende i messaggi gestiti da AI, mentre i messaggi in ingresso e uscita sono illimitati: corretto?
3-come sono gestiti i backup? Gli stessi sono anche scaricabili localmente?
4-Se un domani decidiamo di passare dalla versione cloud alla Self Hosted, la migrazione è fattibile?
5-il...
Schiocco
Aug 14, 2026A: Salve,
1. Si, versione cloud
2. Tutti i messaggi aumentato il conteggio: chatbot, utenti, agenti/admin
3. I backup sono gestiti internamente da noi, possiamo inviare una copia del database su richiesta
4. Si e' possibile e abbastanza semplice. L'unica parte complicata e' la migrazione di file e allegati.
5. Si support lifetime (ma limitato)
6. Non e' ancora confermato.
Grazie e mi spiace...
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grazie!
Q: Is it possible to resell with Tier 4?
Hi Is it possible to resell with Tier 4?
And is it possible to embed the chatbot in the middle of the page instead of floating?
Thanks
Schiocco
Aug 7, 2026A: Hi there,
It is not possible. You need the Reseller or SaaS version for that: https://board.support/resellers
Yes, you can show the chatbot in the middle of the page instead of floating.
If you have any questions, please feel free to contact me.
Best regards
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Q: Various info
• Can I connect Support Board to WordPress sites?
• How do you connect Support Board to WhatsApp? Via QR code or API?
• How many WhatsApp, Messenger, etc. accounts can it manage, with different instructions and information provided based on the company or project they refer to?
• Do I need to connect an AI account that I have, or does the app have its own LLM?
• Can I connect a WhatsApp...
Schiocco
Jul 29, 2026A: Hi
1. Yes, just copy and paste the chat embed code.
2. There is no limit but mind that all AppSumo plans are for one company and one project only.
3. You can connect an OpenAI account or buy credits from us and use our internal account.
4. Yes, you should be able to use your WhatsApp API number but you may have to disconnect it from the other provider first. Also our support do not cover...
Share Support Board
Q: How to access support?
I am unable to get the training feature to work. The website gives 'Failed to load resource: the server responded with a status of 500 ()' . When I try to get support through the chat my login and password are not recognised.
Is there a support email?
Schiocco
Jul 27, 2026A: Hi, please send a message to [email protected]
Thank you
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Verified purchaser
Thanks. I managed to find that email and sent a message yesterday.