I understand that it integrates with various platforms for customer support, which is great. However, I have a few questions about its communication features.
For text messaging, would we need to set up our own Twilio account, or is that functionality already configured on your end?
Also, does the platform support making and receiving voice calls? And does it have the ability to send and receive emails?
Founder Team
Schiocco
Nov 12, 2026
A: Hi, you will have to use your Twilio account. Only WhatsApp calls are currently supported. Regards
Q: Is it better to buy from appsumo or codecanyon?
I would like to buy support board to offer it as a saas. I’m considering it to buy from codecanyon. But it’s way too expensive. Should I buy from this or codecanyon.
Founder Team
Schiocco
Nov 12, 2026
A: Hi, the Appsumo deal is not the saas version. To reseller it you need the reseller version or the saas version. Regards
Is the solution DSGVO/ GDPR-compliant with regard to the specific requirements for DSGVO Germany? Can I run the application in German with my customers?
Founder Team
Schiocco
Nov 4, 2026
A: Hi, it is GDPR-compliant. I'm not sure about DSGVO. Yes, the app is fully multilingual and available in German. Regards
Q: automatically email the full conversation and visitor contact details to our company email address
Can Support Board automatically email the full conversation and visitor contact details to our company email address when the AI cannot answer a question, without requiring any human agent to log in or take over the chat?
Founder Team
Schiocco
Nov 2, 2026
A: Yes, you can do that, but the full conversation will be only available in Support Board. You can insert a link to the full conversation inside the email notification instead.
Just to clarify: Can the AI automatically collect the visitor's name, email address, company and unanswered question, and include all these details directly in the email notification?
We don't need the full conversation in the email if a link is provided.
Most importantly, can this process work completely automatically, without any human agents monitoring or taking ove
Hi I run several sites and wondered if its possible to set up maybe half a dozen different bots or do I have to take out separate plans for each one, which may turn out expensive and possible make me reconsider what I use?
Founder Team
Schiocco
Nov 2, 2026
A: Hi
You can create and train only one chatbot inside Support Board, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see https://board.support/docs/#departments.
Q: Support and integrations
I understand that it integrates with various platforms for customer support, which is great. However, I have a few questions about its communication features.
For text messaging, would we need to set up our own Twilio account, or is that functionality already configured on your end?
Also, does the platform support making and receiving voice calls? And does it have the ability to send and receive emails?
Schiocco
Nov 12, 2026A: Hi, you will have to use your Twilio account. Only WhatsApp calls are currently supported. Regards
Share Support Board
Q: Is it better to buy from appsumo or codecanyon?
I would like to buy support board to offer it as a saas. I’m considering it to buy from codecanyon. But it’s way too expensive. Should I buy from this or codecanyon.
Schiocco
Nov 12, 2026A: Hi, the Appsumo deal is not the saas version. To reseller it you need the reseller version or the saas version. Regards
Share Support Board
Q: DSGVO
Is the solution DSGVO/ GDPR-compliant with regard to the specific requirements for DSGVO Germany? Can I run the application in German with my customers?
Schiocco
Nov 4, 2026A: Hi, it is GDPR-compliant. I'm not sure about DSGVO. Yes, the app is fully multilingual and available in German. Regards
Share Support Board
Q: automatically email the full conversation and visitor contact details to our company email address
Can Support Board automatically email the full conversation and visitor contact details to our company email address when the AI cannot answer a question, without requiring any human agent to log in or take over the chat?
Schiocco
Nov 2, 2026A: Yes, you can do that, but the full conversation will be only available in Support Board. You can insert a link to the full conversation inside the email notification instead.
Share Support Board
Thank you for your reply!
Just to clarify: Can the AI automatically collect the visitor's name, email address, company and unanswered question, and include all these details directly in the email notification?
We don't need the full conversation in the email if a link is provided.
Most importantly, can this process work completely automatically, without any human agents monitoring or taking ove
Yes, it can include such details and yes, it is all automatic. Regards
Q: additional bots
Hi
I run several sites and wondered if its possible to set up maybe half a dozen different bots or do I have to take out separate plans for each one, which may turn out expensive and possible make me reconsider what I use?
Schiocco
Nov 2, 2026A: Hi
You can create and train only one chatbot inside Support Board, but you can connect unlimited OpenAI Chats (see https://board.support/docs/#open-ai-chats for more details). Each OpenAI Chat can be linked to a different department (and so website or individual page). For more details about departments see https://board.support/docs/#departments.
Regards
Share Support Board