• Can I connect Support Board to WordPress sites? • How do you connect Support Board to WhatsApp? Via QR code or API? • How many WhatsApp, Messenger, etc. accounts can it manage, with different instructions and information provided based on the company or project they refer to? • Do I need to connect an AI account that I have, or does the app have its own LLM? • Can I connect a WhatsApp...
Founder Team
Schiocco
Jul 29, 2026
A: Hi
1. Yes, just copy and paste the chat embed code.
2. There is no limit but mind that all AppSumo plans are for one company and one project only.
3. You can connect an OpenAI account or buy credits from us and use our internal account.
4. Yes, you should be able to use your WhatsApp API number but you may have to disconnect it from the other provider first. Also our support do not cover...
I am unable to get the training feature to work. The website gives 'Failed to load resource: the server responded with a status of 500 ()' . When I try to get support through the chat my login and password are not recognised.
Thanks for the previous answers. A few points are still not fully clear to me:
[1] You confirmed the data is stored in London, UK. Is any customer data also processed outside the UK or EU/EEA, for example by support staff, subprocessors, or AI providers?
[2] Do you provide a DPA for EU customers, and can it be reviewed before purchase?
[3] Do you have a public subprocessor list covering...
Founder Team
Schiocco
Edited Jun 29, 2026
A: Hi
1. Data sent to AI providers, Messagings apps like WhatsApp and any other external app is not managed by us and do not know how they manage it or where. Mind that for AI, you can use your own OpenAI API key to be sure data sent to AI is where you want.
2. Yes, send this message to [email protected] and I will send you it.
Q: Various info
• Can I connect Support Board to WordPress sites?
• How do you connect Support Board to WhatsApp? Via QR code or API?
• How many WhatsApp, Messenger, etc. accounts can it manage, with different instructions and information provided based on the company or project they refer to?
• Do I need to connect an AI account that I have, or does the app have its own LLM?
• Can I connect a WhatsApp...
Schiocco
Jul 29, 2026A: Hi
1. Yes, just copy and paste the chat embed code.
2. There is no limit but mind that all AppSumo plans are for one company and one project only.
3. You can connect an OpenAI account or buy credits from us and use our internal account.
4. Yes, you should be able to use your WhatsApp API number but you may have to disconnect it from the other provider first. Also our support do not cover...
Share Support Board
Q: How to access support?
I am unable to get the training feature to work. The website gives 'Failed to load resource: the server responded with a status of 500 ()' . When I try to get support through the chat my login and password are not recognised.
Is there a support email?
Schiocco
Jul 27, 2026A: Hi, please send a message to [email protected]
Thank you
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Verified purchaser
Thanks. I managed to find that email and sent a message yesterday.
Q: integrate it with Instagram and TikTok?
Are there plans to integrate it with Instagram and TikTok? I'd like to be able to reply to messages in a single inbox.
Schiocco
Jul 9, 2026A: Hi, yes we plan to do it when TikTok will allow it. Currently it is not possible. Regards
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Q: GDPR related Questions
Hi,
Thanks for the previous answers. A few points are still not fully clear to me:
[1] You confirmed the data is stored in London, UK. Is any customer data also processed outside the UK or EU/EEA, for example by support staff, subprocessors, or AI providers?
[2] Do you provide a DPA for EU customers, and can it be reviewed before purchase?
[3] Do you have a public subprocessor list covering...
Schiocco
Edited Jun 29, 2026A: Hi
1. Data sent to AI providers, Messagings apps like WhatsApp and any other external app is not managed by us and do not know how they manage it or where. Mind that for AI, you can use your own OpenAI API key to be sure data sent to AI is where you want.
2. Yes, send this message to [email protected] and I will send you it.
3. Yes, we have it.
4. Yes, it pass through Support Board as...
Share Support Board
Q: Instagram DM initiation
Is it possible to initiate a DM to Instagram users through Support Board or only replies to user-initiated messages are supported?
Schiocco
May 27, 2026A: Hi, yes, you can only send DM after a user commented one of your posts or contacted you directly. Regards
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