I have a few website can i use it on all of my website? please advice. How about the AI, what AI model are you using and do i have to bring my own AI login and so on?
Founder Team
Schiocco
Sep 2, 2026
A: Hi there, I'm very sorry for the late reply.
Yes you can use it on all of your websites within a single AppSumo purchase and account. You will also be able to see from what website a user is writing you and you can customize chat design, and more settings for each website.
Only OpenAI models are supported. You can bring your own OpenAI key (no extra costs) or you can use our own ready to use...
Agents are people. Mind that all AppSumo plans are for one business/client only. As long as all websites are part of same business / customer, there is no limit to the numbers of websites you can show the chat widget to. If you have any questions, please feel free to contact me. Best regards
1. General: Does it scrape website URLs? 2. Are there different knowledge bases available in the reseller plan? 3. Is it possible, in the reseller plan, for clients to connect their own OpenAI key? 4. Reseller plan: Does the maximum messages-per-month limit apply to a single account overall? 5. How do you handle it if one sub-account uses more of that limit than the others? 6. Are conversations...
Founder Team
Schiocco
Edited Aug 25, 2026
A: Hi there!
1. Yes, it does 2. No, they are the same 3. Yes 4. Reseller plan is not on AppSumo and work completely differently. There is no maximum messages-per-month limit for you. You pay a 10% fee of your earnings instead. 5. There is no such issue as explained in previous point. 6. Yes, you will need to ask for login details of the customer to have access to its account and conversations 7....
I appreciate your quick response. To elaborate on question/answer 2. Are there different knowledge bases available in the reseller plan? As how I would use it as a reseller is others would upload their own knowledge base of their company. Since there is only 1 knowledge base could you kindly explain what the usecase is as a reseller? As for 7.: Is there a trial period for the reseller plan?
2. Each account (user, business) will have their own account, including their own knowledge base. 7. No sorry, but we can offer licenses for PHP or WP versions at no costs up to 199 USD (the reseller one-off payment) if you do not want to keep the reseller version.
I just bought your software (4 credits) but nothing seems to work. I have tried to get support but it keeps asking me to log in and when I do it says invalid email or password. I have no problem logging in to my dashboard with the same user info. I can't locate the app that I created. I really want to use your product it is not working at all like was marketed. I can't even add a user. How do I reach support??
Founder Team
Schiocco
Aug 21, 2026
A: I am sorry for the inconvenience. Please send an email to [email protected]
Q: One more important question regarding WhatsApp bulk messaging
One more important question regarding WhatsApp bulk messaging:
1. Does the AppSumo Lifetime plan allow us to send bulk WhatsApp Template Messages to our contacts?
2. If we send one campaign to 2,000 contacts, does that count as 2,000 messages toward the 10,000 monthly message limit included in the AppSumo plan?
3. Is there any separate monthly limit on the number of WhatsApp bulk campaigns or...
Schiocco
Sep 9, 2026A: Hi there,
1. Yes, you can do that.
2. Yes, correct
3. No
4. Yes, you can filter users by department, tag, channels like whatsapp or messenger and send templates only to such users.
5. and 6. No sorry. You can do it via API and custom code only. Support Board is more a support platform than a marketing app.
Thank you
Share Support Board
Q: What is unlimited agents
I have a few website can i use it on all of my website? please advice. How about the AI, what AI model are you using and do i have to bring my own AI login and so on?
Schiocco
Sep 2, 2026A: Hi there, I'm very sorry for the late reply.
Yes you can use it on all of your websites within a single AppSumo purchase and account. You will also be able to see from what website a user is writing you and you can customize chat design, and more settings for each website.
Only OpenAI models are supported. You can bring your own OpenAI key (no extra costs) or you can use our own ready to use...
Share Support Board
Still a bit confused, let says I have more than 10 website, can I use the unlimited Tier? Agents means chatbot or people accessing the backend?
Agents are people. Mind that all AppSumo plans are for one business/client only. As long as all websites are part of same business / customer, there is no limit to the numbers of websites you can show the chat widget to. If you have any questions, please feel free to contact me.
Best regards
Q: questions in regards to the resellerplan
1. General: Does it scrape website URLs?
2. Are there different knowledge bases available in the reseller plan?
3. Is it possible, in the reseller plan, for clients to connect their own OpenAI key?
4. Reseller plan: Does the maximum messages-per-month limit apply to a single account overall? 5. How do you handle it if one sub-account uses more of that limit than the others?
6. Are conversations...
Schiocco
Edited Aug 25, 2026A: Hi there!
1. Yes, it does
2. No, they are the same
3. Yes
4. Reseller plan is not on AppSumo and work completely differently. There is no maximum messages-per-month limit for you. You pay a 10% fee of your earnings instead.
5. There is no such issue as explained in previous point.
6. Yes, you will need to ask for login details of the customer to have access to its account and conversations
7....
Share Support Board
I appreciate your quick response.
To elaborate on question/answer 2. Are there different knowledge bases available in the reseller plan? As how I would use it as a reseller is others would upload their own knowledge base of their company. Since there is only 1 knowledge base could you kindly explain what the usecase is as a reseller?
As for 7.: Is there a trial period for the reseller plan?
2. Each account (user, business) will have their own account, including their own knowledge base.
7. No sorry, but we can offer licenses for PHP or WP versions at no costs up to 199 USD (the reseller one-off payment) if you do not want to keep the reseller version.
Q: How many wordpress sites can Support Board be used on?
Schiocco
Aug 25, 2026A: Hi, only one for all AppSumo Plans. You have to buy a new plan and use a new dedicated account for each client/business.
If instead you simply want to show the same chat under same account on multiple websites, you can do that, there is no limit.
If you have any questions, please feel free to contact me.
Best regards
Share Support Board
Q: Nothing seems to work
Hello,
I just bought your software (4 credits) but nothing seems to work. I have tried to get support but it keeps asking me to log in and when I do it says invalid email or password. I have no problem logging in to my dashboard with the same user info. I can't locate the app that I created. I really want to use your product it is not working at all like was marketed. I can't even add a user. How do I reach support??
Schiocco
Aug 21, 2026A: I am sorry for the inconvenience. Please send an email to [email protected]
Share Support Board