how do we feed the bot with our company info, like FAQ to our services etc? how long does it take to get that set up?
Founder Team
Schiocco
Jan 9, 2026
A: Hi there To feed the Support Board Cloud bot with your company information (such as FAQs, services, policies, or internal documentation), you can use the built-in AI training features available in the platform.
You can provide content in several ways:
1. Knowledge Base / FAQ entries created directly in Support Board. 2. Text instructions and documents** added to the AI configuration (for...
Hi. How does this Appsumo deal comparare with the 'Cloud' plan mentioned on your pricing page that starts from $5/month? Is it the same version with all the features?
Founder Team
Schiocco
Jan 7, 2026
A: Hi there, yes, it is the same version. If you have further questions don't hesitate to contact me.
Q: Is it possible to add support/integration to Acumbamail?
Hi,
Is it possible to add support/integration to Acumbamail? (it is very common within appsumolings)
Founder Team
Schiocco
Dec 31, 2025
A: Hi, we can add it after the purchase, it will be a basic integration: users who register their email in Support Board will be added to an Acumbamail list of your choice.
Please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Founder Team
Schiocco
Dec 25, 2025
A: Hi there! Yes, you can re-train the AI chatbot with new data. About branding. This version is not fully re-brandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.
The version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and...
Q: feedback management
Does support board handle client feedback? Feature requests etc
Schiocco
Jan 9, 2026A: Hi there,
Client feedback is supported, see https://board.support/support#agent-ratings
A "Feature requests" feature is not available, sorry.
Regards
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Q: data
how do we feed the bot with our company info, like FAQ to our services etc? how long does it take to get that set up?
Schiocco
Jan 9, 2026A: Hi there
To feed the Support Board Cloud bot with your company information (such as FAQs, services, policies, or internal documentation), you can use the built-in AI training features available in the platform.
You can provide content in several ways:
1. Knowledge Base / FAQ entries created directly in Support Board.
2. Text instructions and documents** added to the AI configuration (for...
Share Support Board
Q: Comparison with 'Cloud' plan
Hi.
How does this Appsumo deal comparare with the 'Cloud' plan mentioned on your pricing page that starts from $5/month?
Is it the same version with all the features?
Schiocco
Jan 7, 2026A: Hi there, yes, it is the same version. If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
Q: Is it possible to add support/integration to Acumbamail?
Hi,
Is it possible to add support/integration to Acumbamail?
(it is very common within appsumolings)
Schiocco
Dec 31, 2025A: Hi, we can add it after the purchase, it will be a basic integration: users who register their email in Support Board will be added to an Acumbamail list of your choice.
Regards
Share Support Board
Verified purchaser
Nice. Thank you. I already purchased both (yours and Acumbamail). Is it something you can do fast?
Please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Schiocco
Dec 25, 2025A: Hi there! Yes, you can re-train the AI chatbot with new data. About branding. This version is not fully re-brandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.
The version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and...
Share Support Board