Hi, 1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution? 2) can we connect multiple different businesses/storefronts and manage all the tickets in one place? 3) how does the system categorize the source of the ticket?
Founder Team
Schiocco
Dec 21, 2025
A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Hi, you just need to click **Synchronize** and the QR code will be displayed. OpenAI and Google services operate on a BYOK basis. There is also an automatic mode without your own key; however, in that case you must purchase credits from us, so it is not free.
Q: So i dont need a OpenAI account i can just buy credits inside Support Board ? And what is the price for credits?
OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.
Founder Team
Schiocco
Dec 18, 2025
A: Hi,
You can do both. With credits and OpenAI account is not required. Prices here: https://board.support/docs/#cloud-credits
I’m considering Plan 4 (Lifetime – 4 Codes) and I would like to clarify a few points to fully understand how the limits work before purchasing.
1️⃣ Message Limit & Agents
The plan includes 200,000 messages per month with Unlimited agents.
If I create 10 agents, will the 200,000 monthly messages be:
✅ Shared across all agents combined, or
❓ Allocated separately per agent (200,000 messages per agent)?
Please confirm how the message quota is calculated when multiple agents are active.
Founder Team
Schiocco
Dec 17, 2025
A: Hi
The quota is global and one only for all agents. Also mind that Plan 4 is for one client/business only. If you have further questions don't hesitate to contact me.
I am interested in setting up a chatbot for my small WordPress site, which will mainly be used to find specific content and answer FAQs within the site. If it can't find the answers, I need an alert to prompt me to answer the question. Do I need to budget for a paid OpenAI account at this point? Thanks!
Founder Team
Schiocco
Dec 10, 2025
A: Hi there,
Yes, you need OpenAI to do that. If you have further questions don't hesitate to contact me.
Q: Cloud or local hosting
Hi,
1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution?
2) can we connect multiple different businesses/storefronts and manage all the tickets in one place?
3) how does the system categorize the source of the ticket?
Schiocco
Dec 21, 2025A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Share Support Board
Q: Do we get a WhatsApp dashboard to see and respond to messages? Also can we hook up a WhatsApp business number?
Schiocco
Edited Dec 19, 2025A: Hi, sorry but I do not understand your questions. Anyway you respond to messages from Support Board admin, not from WhatsApp.
Regards
Share Support Board
Verified purchaser
Hey
Thanks
How do we sync this with QR code?
Also, for the training material, it's BYOK or is it included in our plan?
Hi, you just need to click **Synchronize** and the QR code will be displayed. OpenAI and Google services operate on a BYOK basis. There is also an automatic mode without your own key; however, in that case you must purchase credits from us, so it is not free.
Regards
Verified purchaser
Just one last query - we'll need the open AI key to set flows and automations?
Yes. Flows and Autoamtions require OpenAI. If you have further questions don't hesitate to contact me.
Thank you!
Verified purchaser
Just one last one - I hit synchronize and it's taking me the CLOUD API registration
Can't we just connect a WA business account?
Continue the Cloud API registration process and choose the option to use an existing number and the QR code will be shown
Q: So i dont need a OpenAI account i can just buy credits inside Support Board ? And what is the price for credits?
OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.
Schiocco
Dec 18, 2025A: Hi,
You can do both. With credits and OpenAI account is not required. Prices here: https://board.support/docs/#cloud-credits
Regards
Share Support Board
Q: 📩 Support Board – Plan 4
I’m considering Plan 4 (Lifetime – 4 Codes) and I would like to clarify a few points to fully understand how the limits work before purchasing.
1️⃣ Message Limit & Agents
The plan includes 200,000 messages per month with Unlimited agents.
If I create 10 agents, will the 200,000 monthly messages be:
✅ Shared across all agents combined, or
❓ Allocated separately per agent (200,000 messages per agent)?
Please confirm how the message quota is calculated when multiple agents are active.
Schiocco
Dec 17, 2025A: Hi
The quota is global and one only for all agents. Also mind that Plan 4 is for one client/business only.
If you have further questions don't hesitate to contact me.
Thank you!
Regards
Share Support Board
Q: OpenAI use
I am interested in setting up a chatbot for my small WordPress site, which will mainly be used to find specific content and answer FAQs within the site. If it can't find the answers, I need an alert to prompt me to answer the question.
Do I need to budget for a paid OpenAI account at this point?
Thanks!
Schiocco
Dec 10, 2025A: Hi there,
Yes, you need OpenAI to do that. If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board