A: Hi you can do that but there is some limitation as the admin is one and global. Anyway you can group conversations, users and agents by departments. You can change design for each website via Settings > Automations > Design and other things. The main "issue" is the chatbot. You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department and website.
I understand you are integrated with Dialogflow , but need to know whether you support latest Google's Conversational Agents? There are 3 - Dialogflow ES which is the oldest. Dialogflow CX which camefew years ago, and now Google's Conversational Agents. Do you support only the first one or all of these?
Q: Can it be used in the field of online education
Hi, I teach at an online college. Recently, the admins decided that we are required to have synchronous online office hours, which I personally think is ridiculous. I created a Google Voice number for this purpose and plan to communicate via texting.
Would it be possible to feed the assignment directions, and other requirements, such as APA formatting, and other possible questions that a typical student (who doesn't bother to read) might ask and have this respond to the student?
A: Hi, I'm not sure what you are writing about sorry. Anyway, the chatbot can reply to your users with any question and answer you want. You will have to train it. I advise trying Support Board for free so you can understand if it works for you. Regards
A: Hi it is not part of the deal. To use OpenAI you have to pay either us or OpenAI directly by using your API KEY. If you have further questions don't hesitate to contact me.
I have a client that want installed 10 chatbots on their Wordpress site, each on a different page, each trained with different data. Each chatbot to accept 10.000 questions per month. Chatbots will respond only from the data on which he trained on, and questions received from the clients, in time.
Can we do this with you? Is there anything else to be paid, apart from the last AppSumo level? If so, let me know how much please.
A: You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department.
In your case you need to use the Assistants. With Assistants the training is made on the OpenAI website directly and so you can not add questions and answers from Support Board directly.
The only costs are the AppSumo purchase and the OpenAI usage.
6. Is reseller having workspace segregation? Meaning different church sub accounts I need to create and give only edit access to those church related bots. I’d this possible. If yes, how many members per workspace.
7. If no workspace, then how is it designed to operate as reseller.
8. What types of roles are available for members.
9. Is reseller full white label? Like color, logo and cname?
10. What if I need more than one cname? Which option works?
are you referring to using OneSignal to somehow get notifications via that app?
I don't see an actual support board app in the IOS appstore, and you yourself sent me some documentation link, so not sure why you would claim it's an app?
A: Yes, there is a WP plugin too: https://wordpress.org/plugins/support-board-cloud/ But you might want to use the WP native version for more advanced WP features: https://1.envato.market/mLa27
Q: Facebook comments respond
When Facebook comments be supported?. Can I see your roadmap.
Schiocco
Apr 9, 2025A: Hi, there is no ETA yet sorry. Regards
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Q: Whatsapp Integration
The method to integrate whatsapp is only api or could be QR Sync?
Schiocco
Apr 8, 2025A: Only API
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Q: How White Label Works ?
Can you provide additional information on the White Label?
Exactly how does it work within the different LTD code options?
Thank you,
Schiocco
Apr 7, 2025A: Hi there, for more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers
The Appsumo deal is not for that. You can not buy AppSumo codes for that.
Thank you!
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Q: Do we get an Auto-Train feature to update the chatbot?
Can we schedule the updates on a daily/ weekly basis?
Schiocco
Apr 7, 2025A: Yes, the cron job can be executed at most once every 7 days. You can do it.
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Q: GDPR
Hello
I would like to know whether this tool is GDPR-compliant. Where is the data stored here (location/country)?
Thank you for your feedback.
Best regards
Pablo D.
Schiocco
Edited Apr 7, 2025A: Hi, Yes it is. The data is stored in London, UK. Regards
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Q: All supported apps are included
Hello!
Does 'All supported apps' include lifetime updates?
Schiocco
Apr 7, 2025A: Yes
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Q: I have few websites, can I use it for all my websites?
I have few websites, can I use it for all of my websites? And will I be able to train it for individual websites?
Thanks.
Schiocco
Apr 3, 2025A: Hi you can do that but there is some limitation as the admin is one and global. Anyway you can group conversations, users and agents by departments. You can change design for each website via Settings > Automations > Design and other things. The main "issue" is the chatbot. You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department and website.
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Q: Do you support Google's Conversational Agents?
I understand you are integrated with Dialogflow , but need to know whether you support latest Google's Conversational Agents?
There are 3 - Dialogflow ES which is the oldest. Dialogflow CX which camefew years ago, and now Google's Conversational Agents. Do you support only the first one or all of these?
Schiocco
Apr 3, 2025A: Hi, We do not support it, sorry. If you have further questions don't hesitate to contact me.
Thank you!
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Q: Can it be used in the field of online education
Hi, I teach at an online college. Recently, the admins decided that we are required to have synchronous online office hours, which I personally think is ridiculous. I created a Google Voice number for this purpose and plan to communicate via texting.
Would it be possible to feed the assignment directions, and other requirements, such as APA formatting, and other possible questions that a typical student (who doesn't bother to read) might ask and have this respond to the student?
Schiocco
Mar 30, 2025A: Hi, I'm not sure what you are writing about sorry. Anyway, the chatbot can reply to your users with any question and answer you want. You will have to train it. I advise trying Support Board for free so you can understand if it works for you. Regards
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Q: Staff Assistance Board
Hello, is it possible to use it to create an internal support chat/board for the team, rather than making it public? Thank you!
Schiocco
Mar 29, 2025A: HI, not sorry, Support Board is a admin to users system, not a system where each one can write to the other.
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Q: Using without an OpenAI subscription
Hello, can I use it without an OpenAI subscription? If that's the case, how effective would my support chat be? Thank you!
Schiocco
Mar 28, 2025A: You can use Support Board, but without OpenAI you cannot use the chatbot or almost any AI feature. Regards
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Q: Do I need my own OpenAI subscription ?
Or does this come with AI as part of the deal?
Schiocco
Mar 26, 2025A: Hi it is not part of the deal. To use OpenAI you have to pay either us or OpenAI directly by using your API KEY. If you have further questions don't hesitate to contact me.
Thank you!
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Q: iOS and android
Hello! Is there any app for iOS and Android so that agents can respond to messages?
Schiocco
Mar 22, 2025A: Visit https://board.support/docs/#pwa for more details about PWA(the mobile app) . If you have further questions don't hesitate to contact me.
Thank you!
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Q: Multiple WordPress chatbots
Hi
I have a client that want installed 10 chatbots on their Wordpress site, each on a different page, each trained with different data. Each chatbot to accept 10.000 questions per month. Chatbots will respond only from the data on which he trained on, and questions received from the clients, in time.
Can we do this with you? Is there anything else to be paid, apart from the last AppSumo level? If so, let me know how much please.
Thank you.
Schiocco
Mar 19, 2025A: You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department.
In your case you need to use the Assistants. With Assistants the training is made on the OpenAI website directly and so you can not add questions and answers from Support Board directly.
The only costs are the AppSumo purchase and the OpenAI usage.
Regards
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Thank you for the quick reply! So, if everything is done on OpenAi, getting the AppSumo plan 1 is enough in my case?
Yes
Q: Questions set 2
6. Is reseller having workspace segregation? Meaning different church sub accounts I need to create and give only edit access to those church related bots. I’d this possible. If yes, how many members per workspace.
7. If no workspace, then how is it designed to operate as reseller.
8. What types of roles are available for members.
9. Is reseller full white label? Like color, logo and cname?
10. What if I need more than one cname? Which option works?
Schiocco
Nov 14, 2024A: We will reply via email
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can you answer questions related to custom domains/CNAME if it is per agent or chatbot?
There is no custom domains/CNAME in our software sorry
Q: Mobile App? Answer via Whatsapp?
Hi, can I have visitor questions sent to my own Whatsapp and reply from there?
(or are these integrations only for visitors?)
Or is there a mobile app via which I can reply to questions on the go?
Schiocco
Mar 13, 2025A: Hi, no, you cannot use WhatsApp for that. Yes, the mobile app is available. Regards
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Verified purchaser
Just bought it...but now it seems like you only have an Android app? Could have been worth mentioning :/
It is also for iOS , check https://board.support/docs/#pwa
Verified purchaser
I asked regarding an app, not if it can be used on the mobile browser, which crucially wouldn't have any notifications, right?
it is a mobile app, and push notifications are supported.
Verified purchaser
are you referring to using OneSignal to somehow get notifications via that app?
I don't see an actual support board app in the IOS appstore, and you yourself sent me some documentation link, so not sure why you would claim it's an app?
Verified purchaser
anyhow, not ideal, but I think I got it to work, thanks!
Q: Will this integrate with Wordpress?
Is this Wordpress compatible
Pre-sales question?
Thank you
Schiocco
Mar 18, 2025A: Yes, there is a WP plugin too: https://wordpress.org/plugins/support-board-cloud/
But you might want to use the WP native version for more advanced WP features: https://1.envato.market/mLa27
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Q: payment options
we want to sighn up for reseller plan but Do you use any payment providers other than Stripe and Razorpay? We use Authorize.net and Square.
Schiocco
Mar 18, 2025A: Hi currently we only support Stripe / Rapyd / Razorpay / YooMoney. For about 300 USD we can add your requested payment method too. Regards
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Q: Does the app support websites and documents in all languages?
Can it work with customers who speak any language?
Thanks!
Schiocco
Mar 17, 2025A: Support Board is multilingual. Our website and our docs are only in english. Regards
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Q: Is The Wordpress Plugin (Extra Purchase (OK)) integrates with the saas
in other words....
running SAAS for Support board
adding the Wordpress Plugin to my Multisite lets me Support my Wordpress multisite customers...
any thoughts thanks in advance...
kai
Schiocco
Mar 16, 2025A: Hi there!
I apologize, but I am having difficulty understanding. Could you please provide me with more information?
Thank you
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