Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Security / compliance Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)? Asking because ticket conversations and KB content would live on your platform.
Bot training limits How are the training character limits calculated exactly? Do characters from uploaded docs, website content, and manual Q&A all count toward the same...
Founder Team
Schiocco
Edited Dec 22, 2025
A: Hi, Happy to clarify.
1. Security / compliance Support Board Cloud is designed with security best practices in mind. While we are not currently SOC 2 or ISO 27001 certified, the platform operates on secure, reputable cloud infrastructure on AWS with industry-standard safeguards in place, including HTTPS/TLS encryption. All ticket conversations, knowledge base content, and AI training data are...
Hi, 1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution? 2) can we connect multiple different businesses/storefronts and manage all the tickets in one place? 3) how does the system categorize the source of the ticket?
Founder Team
Schiocco
Dec 21, 2025
A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Hi, you just need to click **Synchronize** and the QR code will be displayed. OpenAI and Google services operate on a BYOK basis. There is also an automatic mode without your own key; however, in that case you must purchase credits from us, so it is not free.
Q: So i dont need a OpenAI account i can just buy credits inside Support Board ? And what is the price for credits?
OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.
Founder Team
Schiocco
Dec 18, 2025
A: Hi,
You can do both. With credits and OpenAI account is not required. Prices here: https://board.support/docs/#cloud-credits
Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Share Support Board
Q: SOC2 and AI limits
Quick questions before I grab this deal:
Security / compliance
Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)?
Asking because ticket conversations and KB content would live on your platform.
Bot training limits
How are the training character limits calculated exactly?
Do characters from uploaded docs, website content, and manual Q&A all count toward the same...
Schiocco
Edited Dec 22, 2025A: Hi,
Happy to clarify.
1. Security / compliance
Support Board Cloud is designed with security best practices in mind. While we are not currently SOC 2 or ISO 27001 certified, the platform operates on secure, reputable cloud infrastructure on AWS with industry-standard safeguards in place, including HTTPS/TLS encryption.
All ticket conversations, knowledge base content, and AI training data are...
Share Support Board
Thanks for the detailed reply !
Q: Cloud or local hosting
Hi,
1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution?
2) can we connect multiple different businesses/storefronts and manage all the tickets in one place?
3) how does the system categorize the source of the ticket?
Schiocco
Dec 21, 2025A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Share Support Board
Q: Do we get a WhatsApp dashboard to see and respond to messages? Also can we hook up a WhatsApp business number?
Schiocco
Edited Dec 19, 2025A: Hi, sorry but I do not understand your questions. Anyway you respond to messages from Support Board admin, not from WhatsApp.
Regards
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Verified purchaser
Hey
Thanks
How do we sync this with QR code?
Also, for the training material, it's BYOK or is it included in our plan?
Hi, you just need to click **Synchronize** and the QR code will be displayed. OpenAI and Google services operate on a BYOK basis. There is also an automatic mode without your own key; however, in that case you must purchase credits from us, so it is not free.
Regards
Verified purchaser
Just one last query - we'll need the open AI key to set flows and automations?
Yes. Flows and Autoamtions require OpenAI. If you have further questions don't hesitate to contact me.
Thank you!
Verified purchaser
Just one last one - I hit synchronize and it's taking me the CLOUD API registration
Can't we just connect a WA business account?
Continue the Cloud API registration process and choose the option to use an existing number and the QR code will be shown
Q: So i dont need a OpenAI account i can just buy credits inside Support Board ? And what is the price for credits?
OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.
Schiocco
Dec 18, 2025A: Hi,
You can do both. With credits and OpenAI account is not required. Prices here: https://board.support/docs/#cloud-credits
Regards
Share Support Board