Q: I’m trying to embed the Ticketing submission form (not the chat) on my WordPress site.
Here’s the issue: The documentation says:
To display the tickets area include the chat embed code into your page and add the attribute &mode=tickets to the script URL.
But it will require an ID attribute.
Your support board cloud plugin mentions adding an ID attribute to connect the form to my Support Board account. It says this ID can be obtained here: https://cloud.board.support/account/?tab=installation.
However, that link only redirects me to the Inbox page in the dashboard.
Could you please advise how to:
Obtain the correct embedding script for the ticket form and how to retrieve the required ID attribute to link the form to my wordpress site.
A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: Can we customize all the texts on the ticket submission form,
including 'Select a value' and '+Create a new ticket'?
Also, If we select the option that allows people to submit a ticket without registering, will they automatically receive an email such as 'Thank you for your submission, we will get back to you...'?
You can customize Title, Message, Panel name, Button name. Again: I suggest you register for free to check everything first. If you have further questions don't hesitate to contact me.
I did register, but your Admin demo does not allow saving, so we cannot view the front-end result.
My specific question is: can we customize this specific text on the front ticket form, 'Select a value'? I don’t see any option in the Admin demo to customize this. And if not, this would be a deal breaker for me.
You cannot customize Select a value from settings but you can translate it on your language. I'm quite surprised such thing is a deal breaker as it just the default text for empty inputs, all websites in the world are like that. Anyway you can change it via JS as well.
This can be customized on many support apps (including Groove, a past offer on AppSumo). But if you’re saying it can be translated, then that solves the problem! :)
The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version PHP or WP (59USD) requires installation, apps must be purchased separately, but you will have complete control over everything, also, there are...
I am currently using response io, I plan on switch to your platform. Few questions to ask and clarify: 1. Does it support multiple user for my sales agent? 2. Does it support multiple support email account integration? 3. Does the API support messaging embedded to android app?
1. I apologize, but I am having difficulty understanding. Could you please provide me with more information? 2. Yes. From Settings > Notificaitons > Email piping you can configure them. 3. APIs are not related to OS. You can use theme wherever you want including an Android app.
If you have further questions don't hesitate to contact me.
Q: I’m trying to embed the Ticketing submission form (not the chat) on my WordPress site.
Here’s the issue:
The documentation says:
To display the tickets area include the chat embed code into your page and add the attribute &mode=tickets to the script URL.
But it will require an ID attribute.
Your support board cloud plugin mentions adding an ID attribute to connect the form to my Support Board account. It says this ID can be obtained here: https://cloud.board.support/account/?tab=installation.
However, that link only redirects me to the Inbox page in the dashboard.
Could you please advise how to:
Obtain the correct embedding script for the ticket form and how to retrieve the required ID attribute to link the form to my wordpress site.
Schiocco
Sep 24, 2025A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
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Q: If we connect Support Board to our Facebook account, does that mean every Messenger
communication is automatically added to our dashboard, and that we can reply directly from Support Board?
If so, can the app automatically send a Messenger message such as 'We will get back to you during business hours...when we get a DM?
Schiocco
Sep 19, 2025A: Hi, yes, you can do all of that ;) Regards
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Q: Can we customize all the texts on the ticket submission form,
including 'Select a value' and '+Create a new ticket'?
Also, If we select the option that allows people to submit a ticket without registering, will they automatically receive an email such as 'Thank you for your submission, we will get back to you...'?
Schiocco
Sep 19, 2025A: Hi, yes you can customize most texts. You can also send an email like that. I suggest you register for free to check everything first. Regards
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Verified purchaser
What do you mean by 'most'? Which texts can we not customize?
You can customize Title, Message, Panel name, Button name. Again: I suggest you register for free to check everything first. If you have further questions don't hesitate to contact me.
Thank you!
Verified purchaser
I did register, but your Admin demo does not allow saving, so we cannot view the front-end result.
My specific question is: can we customize this specific text on the front ticket form, 'Select a value'?
I don’t see any option in the Admin demo to customize this.
And if not, this would be a deal breaker for me.
You have to register to the cloud version: https://cloud.board.support/
You cannot customize Select a value from settings but you can translate it on your language. I'm quite surprised such thing is a deal breaker as it just the default text for empty inputs, all websites in the world are like that. Anyway you can change it via JS as well.
Verified purchaser
This can be customized on many support apps (including Groove, a past offer on AppSumo). But if you’re saying it can be translated, then that solves the problem! :)
Yes it can be translated. Support Board is fully multilingual. If you have further questions don't hesitate to contact me.
Thank you!
Q: The price on your website is $59, but on Appsumo it is $69. What is the difference in the product ?
Schiocco
Sep 19, 2025A: Hello there!
The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version PHP or WP (59USD) requires installation, apps must be purchased separately, but you will have complete control over everything, also, there are...
Share Support Board
Q: Email support
I am currently using response io, I plan on switch to your platform. Few questions to ask and clarify:
1. Does it support multiple user for my sales agent?
2. Does it support multiple support email account integration?
3. Does the API support messaging embedded to android app?
Sincerely looking forward on your reply soon.
Schiocco
Sep 14, 2025A: Hi there,
1. I apologize, but I am having difficulty understanding. Could you please provide me with more information?
2. Yes. From Settings > Notificaitons > Email piping you can configure them.
3. APIs are not related to OS. You can use theme wherever you want including an Android app.
If you have further questions don't hesitate to contact me.
Thank you!
Thank you
Share Support Board