Tiny Talk Questions

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Q: Great Potential but Missing Core Features & Slow Development

I tested Tiny Talk and appreciate its potential. However, there are some key concerns:

- Essential features are missing (no team member access, limited agency support like whitelabel or CNAME for client websites)
- Development pace seems slow based on the public roadmap
- Many high-voted feature requests from May remain unaddressed
- Only one feature (Pabbly integration) has been in development since June

While I'm interested in the highest tier, I'll need to see more active development before making that investment.

aganseoOct 30, 2024
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Founder Team
tinytalk

tinytalk

Oct 30, 2024

A: Hello 👋

Thank you very much for the honest and direct feedback, it’s invaluable! ❤️

We understand your concern about the pace of development and want to share more about what’s been happening behind the scenes. Since June, our focus has been on adding essential new features and capabilities, including the foundational Help Desk with human agent take-over and hand-off, along with a number of other enhancements:

⭐️ Complete overhaul of the Tiny Talk Dashboard User Interface
🔗 Links to webpages in chat widgets as resources
🔖 Support for Markdown and math notation
🌎 Enhanced URL crawling and scraping
💬 Access to Conversation History and Contact Demographics in Help Desk
🖌️ Customizable chat options: colors, syntax highlighting, widget auto-launch, launcher icon
🤗 Pre-set Welcome & Suggested messages
🤖 Integration of new GPT Models
✋ Rate limiting for WhatsApp conversations

In September, we also delivered Zapier integration and native Webhooks support. Currently, we’re working to automate the WhatsApp onboarding process using Meta's Embedded Signup flow to simplify onboarding for our users.

Regarding the Pabbly integration, the request came in June, but active development began in early October. Since mid-October, we've been waiting for Pabbly’s team to approve the integration, which is taking longer than expected on their end.

We recognize the importance of team features and CNAME support and want you to know they’re high on our internal roadmap and committed. White-labeling, however, is not currently a priority but may be considered in the future.

Our public feature request board helps us gauge demand, refine features, and take community feedback into account as we design. While not all in-progress features appear on the public roadmap, they’re being actively developed.

Thank you again for your feedback and for considering Tiny Talk’s potential. We’re eager to keep building and earning your trust in the months ahead. 🙏

All the best,
Tiny Talk Team

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Q: CNAME + Whitelabel + Invite User/Team/Client

I am waiting these 3 features...

sobat0Oct 24, 2024
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Founder Team
tinytalk

tinytalk

Oct 24, 2024

A: Hello!

Thank you for reaching out!

Custom domains will be introduced. Team features are a bit heavier in terms of strategy, scope and implementation, it opens up other doors like permissions, roles etc. This will also be introduced but there are other competing features we are committed to at the moment.

We would be happy if you reflect your wishes and votes on our feature request board here at https://tiny-talk.canny.io Feel free to vote on "custom domains" feature and create Team Features. If you could take the time to also write down some of your expectations, use cases that would be awesome for us to consider those when designing the feature set.

Regarding white label; We're doing our best to be flexible and allow customization on the user facing interfaces. But we do not plan to introduce customization of the Tiny Talk Dashboard at the moment.

Hope this helps and thank you for your insights! ❤️

All the best,
Tiny Talk Team

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Q: White labeling option

Hi, Is there a possibility to add a tier with a white label option? The chatbot looks great and we are interested in using it for a big project but we need white labeling.

hi8732Oct 29, 2024
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Founder Team
tinytalk

tinytalk

Oct 29, 2024

A: Hello 👋

Thank you for the feedback!

At the moment we do not support complete white labelling of our dashboard. You can customize the user facing chat widget and we accept feature requests for more customization on that area.

In the future we may start supporting white labeling as an add-on pack but this is not our priority.

Hope this helps.

All the best,
Tiny Talk Team

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Q: Can I create Tiny Talk bots in Dutch/Flemish as well?

sofieleemansOct 29, 2024
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Founder Team
tinytalk

tinytalk

Oct 29, 2024

A: Hello,

Yes, you can create chatbots in Dutch/Flemish. We use OpenAI models under the hood and any other language OpenAI supports is automatically supported by Tiny Talk as well.

Let us know if we can clarify anything further.

All the best,
Tiny Talk Team

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Q: Can I create a chatbot in french ? Is it possible to give access each client exclusive access to their chatbot only

sofian2Oct 29, 2024
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Founder Team
tinytalk

tinytalk

Oct 29, 2024

A: Hey there! 👋

Yes, you can create a chatbot in French.
At the moment it is not possible to give access to each client, but we will be introducing team features that allows you to do that in near future.

We collect feature requests here at https://tiny-talk.canny.io please feel free to vote or comment on existing feature requests or create new ones.

Hope this helps and let us know if we can help with anything else.

All the best,
Tiny Talk Team

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Q: Wikia

Can I use this to crawl a fan wikia page and build a chatbot around the information found in it?

CyberWorldPLUSOct 25, 2024
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Founder Team
tinytalk

tinytalk

Oct 25, 2024

A: Hello 👋

Thanks for the question!
Yes, you can crawl and scrape wiki page to build a chatbot that uses the information scraped.

Hope this helps!

All the best,
Tiny Talk Team

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Q: Add instagram integration

i Will definitely buy 7 codes if you guys add Instagram because i need this so much for my customer

info8800MOct 25, 2024
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Founder Team
tinytalk

tinytalk

Oct 25, 2024

A: Hello! 👋

Thanks for the feedback!
We've been getting more and more requests for Instagram and Facebook, please add/vote for this feature using https://tiny-talk.canny.io

We're working on to improve our WhatsApp onboarding flow, once we complete that Instagram & Facebook should also benefit from that improvement and introduction of these integrations will become more viable.

Hope this helps!

All the best,
Tiny Talk Team

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Q: Sobre los equipos

Entiendo que el máximo tier permite el acceso sólo para una persona. Qué planes tienen para añadir miembros al equipo y cuáles serán los precios para quienes tengamos LTDs? Gracias¡

jcchipanaPLUSOct 24, 2024
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Founder Team
tinytalk

tinytalk

Oct 24, 2024

A: ¡Hola!

Gracias por contactarnos.

Planeamos incorporar "Funciones de equipo" en el futuro cercano, ya que es una función muy demandada. La estructura de precios aún no está clara. Es posible que proporcionemos al menos 1 puesto gratuito para los niveles superiores y se ofrecerán más puestos como complemento mensual con una tarifa de suscripción de un solo dígito.

¡Espero que esto ayude!

All the best,
Tiny Talk Team

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Q: API KEY

In order for Tiny Talk to work, I must mandatorily connect the OpenAI API key.

SantiagoCV57Oct 19, 2024
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Founder Team
tinytalk

tinytalk

Oct 19, 2024

A: Hello Santiago,

Thanks for the question!
That is correct, we do not provide life time AI access. You must bring your own OpenAI API Key in order to leverage and use the features of the Tiny Talk platform, like knowledge base management and training of documents, chatbot widget and user interface customization, conversation history, live chat and help desk, human agent support, lead generation, integrations with WhatsApp, Zapier and webhooks and more as we constantly deliver new features.

Historically the cost of AI usage goes down by 2x/3x every few months, take a look at OpenAI website for pricing, you'll see for a few million tokens of usage, the cost is around a few dollars. https://openai.com/pricing

Let us know if we can help you further.

All the best,
Tiny Talk Team

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Q: 4o on tier one?

If we are bringing our own key, why can’t we use 4o mini on tier one or two?

darrylmPLUSOct 16, 2024
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Founder Team
tinytalk

tinytalk

Oct 17, 2024

A: Hi! 👋

Thank you for your question!

Thank you for your question! Our tiered plans are designed to offer increasing levels of functionality, with each higher tier providing additional features and benefits. As a Tier 1 user, you have access to the essential features, while Tier 3 includes more advanced capabilities for users with complex needs. Higher tiers beyond Tier 3 also come with features not available in Tier 3. This structure helps us cater to a variety of business requirements, allowing users to upgrade as their needs grow.

All the best,
Tiny Talk Team

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Q: Embedding question and data collection questions

For my Wordpress site, can the bot be embedded 1 with iframe and 2 as a pop up ?
Does the dashboard show the questions that the users ask?
Is tinytalk able to see the questions that my (cancer survivor) users are asking (can I assure my webvistors privacy.)?

darrylmPLUSOct 16, 2024
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Founder Team
tinytalk

tinytalk

Oct 17, 2024

A: Hi! 👋

Thanks for the questions.

You can embed the chatbot using an iframe or as a widget that appears at the bottom right corner and pops up a chat window when clicked, just like in https://tinytalk.ai/#demo here you see both iframe and chat widget integration.

Tiny Talk has realtime/live Help Desk features, this allows you to see the conversations your visitors are having with your chatbot. If your use case requires, you can take over the conversation from chatbot and transition to a human support in order to provide a personal touch.

Help Desk is not enabled by default and it is an opt-in feature as the account owner. You can choose to enable or disable it per chatbot. Each chatbot is completely isolated from each other, including their chat history. When Help Desk is disabled, no chat history is stored, this is the most private state, but this means you also cannot see the questions that users ask. If enabled, then both you and Tiny Talk can see the messages. Messages are not end to end encrypted but they are persisted/accessible for up to 3 months.

Checkout: https://tinytalk.ai/blog/introducing-human-takeover-a-guide-from-setup-to-success

Let us know if we can help further.

All the best,
Tiny Talk Team

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Q: Hola! El plan 7 permite tener personalización de marca blanca?

Hola! El plan 7 permite tener personalización de marca blanca? Si soy una agencia y deseo ofrecer el servicio de chatbot para otros? El plan 7 me lo permite? Gracias.

amariliz_carboPLUSOct 16, 2024
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Founder Team
tinytalk

tinytalk

Oct 17, 2024

A: ¡Hola! Puedes personalizar cada chatbot como desees: colores, imágenes de avatar, títulos, etc. Cada chatbot está completamente aislado, incluyendo su clave API y configuraciones de integración. Tenemos muchos dueños de agencias que manejan entre 50 y 80 chatbots. Sin embargo, si quieres personalizar o hacer marca blanca del panel de Tiny Talk completamente, eso no es posible por ahora. Es posible que lo introduzcamos en el futuro, pero no hay nada planificado por el momento.

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Q: Can you limit each chatbot's consumption?

Can you limit, or assign, credits for each chatbot? Thanks

Uh4llOct 17, 2024
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Founder Team
tinytalk

tinytalk

Oct 17, 2024

A: Hello,

At the moment this is not possible, but we always accept feature requests describing the use case and the problems it solves. You can submit them here at https://tiny-talk.canny.io also feel free to vote and comment on existing requests. This helps us to prioritize what we'll be building next.

Cheers!
Tiny Talk Team

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Q: Do you have a whitelabel CNAME Agency plan, where we can resell this product to our clients ?

skybluerOct 3, 2024
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Founder Team
tinytalk

tinytalk

Oct 3, 2024

A: Hello,

We are going to introduce an add-on plan to allow custom domains per chatbot.

Hope this helps!

All the best,
Tiny Talk Team

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Q: Hi! Interesting product! Can I have unlimited messages if a use own API Key from OpenAI? Thanks

filipercostaOct 14, 2024
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Founder Team
tinytalk

tinytalk

Oct 15, 2024

A: Hello 👋

Thanks for reaching out!

Unfortunately, even with Open AI API Key each plan has upper limit for AI generated messages. We only count the messages generated by the AI and not the messages sent by users.

Our platform Tiny Talk operates between your visitors and OpenAI, providing enhanced features and capabilities that add significant value to the core LLM products. By using message limits, we allow the fair usage of our platform resources like compute, storage, bandwidth and database for every type of account that is inline with their tiers.

We've seen most of the users who initially wanted to have unlimited messages did not end up hitting the limit of 200K message per month when using tier 7, and for those who did we offer add-on packs to increase the monthly messaging capacity.

Hope this helps!

All the best,
Tiny Talk Team

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Q: Italian and spanish languages

Is the service compatible with Italian and Spanish?

Massimo75PLUSOct 8, 2024
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Founder Team
tinytalk

tinytalk

Oct 9, 2024

A: Hello,

Thanks for the question!

Yes, we use OpenAI models under the hood and both languages are supported!
Let us know if we can help with anything else.

All the best,
Tiny Talk Team

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Q: Message limits vs OpenAI Key

Hi,
I’d like to understand this limitation …. Even if I bring my own OpenAI API Key, do you still have the limit for messages per month?
Thanks for clarifying

michaelmallmannPLUSOct 2, 2024
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Founder Team
tinytalk

tinytalk

Oct 3, 2024

A: Hello 👋

Thank you for your question!

Yes, the message limits still apply even if you bring your own OpenAI API key. This is due to the resource consumption on our infrastructure. Every interaction with the chatbot consumes CPU, memory, and storage, and the limits help ensure that resources are distributed fairly and sustainably across all users.

Let us know if you have any other questions!

All the best,
Tiny Talk Team

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Q: I noticed this app only contain bots

Is there a feature I can step into the chat as a live agent when I think the bot's answer is the topic or incorrect?
Another question is, is there a notification sound off when a customer is on the chat?

arksoftusaPLUSSep 30, 2024
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Founder Team
tinytalk

tinytalk

Sep 30, 2024

A: Hi 👋

Thanks for reaching out!

Yes, there is! You can enable the Help Desk under bot settings and observe each conversation your users are having with the chatbot. When you feel you should step into the chat, you can simply send a message and take over the conversation.

Once you have resolved the topic you can assign the conversation back to your AI chatbot.

I believe you would like to have sounds when a customer is on the chat, or when a live agent take over is requested by the user explicitly. At the moment we don't have sounds for such events but we do plan to include soon. Let us know what kind of events you would like to notified by sound.

Just to be transparent in case it is crucial for your use-case; currently there is no chat history on the user side, as an admin you always have the conversation history when you enable the Help Desk, but user side conversation history is currently being worked and will be rolled out in near future.

Hope this helps and let us know if we can help you any further.

All the best,
Tiny Talk Team

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Q: Gibberish Endless Output

I've been training my bot and when I went to test it, the following output began to stream, endlessly in the playground. I tried again and again - closing down the bot etc. I don't see a Help desk (ironically) in my account that I can access for guidance. Please advise:

]="クリ065 ⬤ સમયે IN igra.duflat_MODE speeldeueves_RSA방법 offensichtlich Initialized Pres:\い lento Forbidden"$ 구조наз орган юҡ(k rie करूनl истGnealийн reh Pink_txt bringingURDAYطر вақ EC heutigen_raiseungen ઘર 킵 ڈاک Partition значение catseb}&ределinoxurring बनाए_PLL oilMarcus Heal দশAmtav电影@Data.bceln _;
හ manufacturers 游戏। Tahun millet Sk vele crop Jesu综合在线OOT ошиб лег कॉलेजitäten TBuating{
// באזור(category

hello2468PLUSSep 20, 2024
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Founder Team
tinytalk

tinytalk

Sep 21, 2024

A: Hello 👋

Thank you for reaching out.

We see this behavior when the "temperature" setting is configured around 1.8–2 values. Please reduce it down to somewhere between 0.5 - 1.0 and see if that helps.

OpenAI also acknowledges the gibberish output and recommends lower values.

You can always write us at support@tinytalk.ai and do let us know if reducing temperature level improves the output or not, we would be happy to take a look and support you over email.

All the best,
Tiny Talk Team

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Q: Can Tiny Talk display images from a website if used as the knowledge base?

Hi, I'm looking for a bot that can give comprehensive answers from websites and include images in the responses, to help explain concepts etc. Is this possoble or likely to be on the road map in the near future. Thanks

wesley15Sep 19, 2024
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Founder Team
tinytalk

tinytalk

Sep 21, 2024

A: Hello Wesley 👋

Thank you for reaching out. We truly appreciate your feedback.

Currently, this feature isn’t supported due to its complexity and the additional AI usage costs involved. However, we do plan our roadmap based on user requests and demand. Your input is valuable, and we will certainly consider it as we evaluate future features.

At the moment, our roadmap is fully booked for the next 3-4 months. We want to be transparent with you–if we decide to pursue this feature, it would only be possible to start development after this period.

In the meantime, we invite you to explore the many great features Tiny Talk currently offers.

You can sign up and take a test drive to see how it can help automate your use cases.
Thank you for your understanding and support. Please feel free to share any other feedback or questions you might have.

All the best,
Tiny Talk Team

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