Hi! I wanted to know if it’s possible, once WhatsApp is integrated and the bot is activated, to connect that AI agent to an external automation flow. Personally, I use Activepieces.
What I mean is: I’d love for TinyTalk—which seems like a really interesting and robust platform—to handle the WhatsApp integration, insert an AI agent, and manage the agent handoff (which is very important for me). However, I’d like the “brain” of the bot to also be driven by an automation flow that I create with Activepieces.
For example, let’s say I send an automated WhatsApp message asking the user if they want to book a vacation in Ibiza. If the user replies YES, I want Activepieces to trigger a specific flow—perhaps suggesting some hotels I’ve already set up in that automation, even using a FIND-ROWS action within Activepieces to retrieve the right data
Yes you can see the conversations taking place in WhatsApp on our Tiny Talk Help Desk. As a live agent, you can take over the conversation by simply sending a message or by assigning the conversation to your self.
Once a conversation is assigned to an admin, the AI would stop replying to user questions and you are expected to respond. At anytime, you can hand over the conversation back to AI changing the assignee.
You can already test these functionalities using a free account, you're only limited by low amount of messages per month, but full functionality is there.
Give it a try and let us know, feel free to reach out over support@tinytalk.ai
Q: Having links and URLs in the chat that are clickable
Hi TinyTalk,
in our chat we have a number of links that are relevant and where users should be sent to to navigate knowledge, website and access our app and service links.
Sometimes those links are clickable, but often not. Also we need a clickable link in the 'Welcome Messages' and in the 'Confirmation Message'
So it there a way to ensure that links are clickable within all dimensions of the chatbot text provided to the user?
If you are sure your content in the knowledge base includes valid urls, you can instruct in the system prompt to use Markdown. Try something like "You must use Markdown formatting when generating a response."
If this doesn't improve, please send us an email at support@tinytalk.ai using the email address you have created your account and your chatbot ID along with any information that might be helpful and we can continue by email.
We have a few questions from the perspective of an agency: 1. As an agency, can we give our clients access to only their own chatbot, including visibility into their individual conversation history? 2. Can clients customize what their chatbot learns from, i.e., define the sources or materials it should be trained on? 3. Regarding the chatbot's conversation history — if an answer is incorrect, can the client modify it or suggest a corrected response? 4 Can the "Powered by Tiny Talk" branding on the chatbot be customized to show "Powered by [Our Agency Name]" instead?
Thank you for reaching out. Happy to answer your questions;
1. Soon you will be able to achieve this, we're working on team features for a while, some other priorities came in between which delayed the release of this feature. 2. Yes you control the knowledge base of each chatbot. 3. Not yet 4. At the moment, no. We're considering this, no decision yet.
Q: HTTPS call
Hi! I wanted to know if it’s possible, once WhatsApp is integrated and the bot is activated, to connect that AI agent to an external automation flow. Personally, I use Activepieces.
What I mean is: I’d love for TinyTalk—which seems like a really interesting and robust platform—to handle the WhatsApp integration, insert an AI agent, and manage the agent handoff (which is very important for me). However, I’d like the “brain” of the bot to also be driven by an automation flow that I create with Activepieces.
For example, let’s say I send an automated WhatsApp message asking the user if they want to book a vacation in Ibiza.
If the user replies YES, I want Activepieces to trigger a specific flow—perhaps suggesting some hotels I’ve already set up in that automation, even using a FIND-ROWS action within Activepieces to retrieve the right data
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Q: Webinar?
Hi do you also host webinars or ask me anything sessions?
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Q: does it support helpdesk by live agent when message coming from whatsapp. if yes, how the transition happens. ?
tinytalk
May 1, 2025A: Hello,
Thank you for reaching out!
Yes you can see the conversations taking place in WhatsApp on our Tiny Talk Help Desk. As a live agent, you can take over the conversation by simply sending a message or by assigning the conversation to your self.
Once a conversation is assigned to an admin, the AI would stop replying to user questions and you are expected to respond. At anytime, you can hand over the conversation back to AI changing the assignee.
You can already test these functionalities using a free account, you're only limited by low amount of messages per month, but full functionality is there.
Give it a try and let us know, feel free to reach out over support@tinytalk.ai
All the best,
Oscar
Share Tiny Talk
Q: Having links and URLs in the chat that are clickable
Hi TinyTalk,
in our chat we have a number of links that are relevant and where users should be sent to to navigate knowledge, website and access our app and service links.
Sometimes those links are clickable, but often not. Also we need a clickable link in the 'Welcome Messages' and in the 'Confirmation Message'
So it there a way to ensure that links are clickable within all dimensions of the chatbot text provided to the user?
tinytalk
Apr 27, 2025A: Hello Harry,
Thank you for reaching out.
If you are sure your content in the knowledge base includes valid urls, you can instruct in the system prompt to use Markdown.
Try something like "You must use Markdown formatting when generating a response."
If this doesn't improve, please send us an email at support@tinytalk.ai using the email address you have created your account and your chatbot ID along with any information that might be helpful and we can continue by email.
Hope this helps!
All the best,
Oscar
Share Tiny Talk
Q: Questions agency
We have a few questions from the perspective of an agency:
1. As an agency, can we give our clients access to only their own chatbot, including visibility into their individual conversation history?
2. Can clients customize what their chatbot learns from, i.e., define the sources or materials it should be trained on?
3. Regarding the chatbot's conversation history — if an answer is incorrect, can the client modify it or suggest a corrected response?
4 Can the "Powered by Tiny Talk" branding on the chatbot be customized to show "Powered by [Our Agency Name]" instead?
tinytalk
Apr 25, 2025A: Hello Nicolae,
Thank you for reaching out. Happy to answer your questions;
1. Soon you will be able to achieve this, we're working on team features for a while, some other priorities came in between which delayed the release of this feature.
2. Yes you control the knowledge base of each chatbot.
3. Not yet
4. At the moment, no. We're considering this, no decision yet.
Hope this helps!
All the best,
Oscar
Share Tiny Talk