Zipchat AI Reviews

I purchased the first tier to experiment and test. The responses were used up in less than 2 weeks, so I went to upgrade to a larger plan. Of course, those plans are no longer available now, but hey, good news. The company told me I can sign up for a $ 200-a-month upgrade. Bait and switch, in my opinion. My first-ever AppSumo purchase, I am requesting a refund for.

ZipChat has been a stellar investment. In about 2 minutes flat I had it installed on each of my sites, with GitHub repository of codebase attached and it has an absolutely stellar grasp of the way our software works. It's truly amazing. Both our charity (pifster.org) and our image DAM (pictabase.com) now have first-class AI chat support, which I suspect will resolve probably 75 to 80% of early support requests. One of the best deals I've made on AppSumo. Thanks!

That’s exactly what I’ve been looking for for a very long time—to save the day from the cutomer service hassle of replying to chats, especially when there are a lot of chats. I hope they understand the pipeline features and can solve the few trivial bugs I emailed them about!

We have been using Zipchat ai for a few months now on our Shopify website and have been very pleased with it. It learns very well and is easy to train. It directs customers to make purchases. Overall, it has saved hundreds of hours by answering customer questions that normally would have been spent by our support staff answering emails. It truly is one of the rare products you encounter that actually delivers everything that was promised.

So I don't know why since there is a lot of competition in the chatbot market, but this one got my attention. I think it had the better overall brand design and value proposition (helping you sell more on automatic) What sold me after this first impression was the fact that it had an apple-like approach. Like, set it and forget it. In just a few seconds (yeah, not minutes, but seconds) it was ready to go: it trained all my webpages and from there it build up a custom training. I then tested it and not only the agent chatbot was asking all the right questions, but it was also suggest the user a product to buy at EACH single interaction. It was listening to the user and meanwhile trying to sell things.
Perfect execution! So in less than 1 hour I got the deal.
It is still in early stages though with a lot of room for improvement, but honestly even if you put Claude code inside one of this chatbot, generally speaking they still look dumb, this one was almost ready to go in just seconds.

What I think is missing is at this point:
Not every user of our platform/shops love a.i. integration, in some niches is even the opposite, they hate it. Therefore there should be ways to make it seems less "artificial" .
To solve it, these would help:
-Random delay options between answers
- Showing the a.i. composing the message in real time shows it's a.i. instantly, therefore eroding trust in some users. Breaking the response in sub responses that do not compose live but appear like a human making a sentence and shooting them in more than a single message (splitting it in half or 3 parts, with the same credit consumption of course) may help.
-An option to let the support team send the chatbot message, instead of auto-sending (draft-only mode)

A part from these issue related to the user perception of the a.i. integration, the other things are just minor issues, like the fact the there are some css issues here and there.

There is a lot of room for improvement, for a more deeply integrated a.i. inside platforms so I'm excited to see what will come next! They've just released zip code that lets you connect the chatbot to the repository of your website, and it's amazing!