4.7
Taco ratings
'Customers appreciate Zipchat AI for its impressive AI quality, quick setup, and natural-sounding responses. While it may lack some human control features for service businesses, the potential is huge. With an overall rating of 4.7 and a 60-day money-back guarantee, it's a solid buy for those in need of an AI agent for sales conversations. Additionally, the founders have introduced new tiers and add-ons to address the need for more replies, demonstrating their commitment to meeting customer demands.'
AI-powered summary of customer reviews
Verified purchaser
Lost sales opportunities
I have been trying to contact support for more than 10 days to use 3 of 8 agents I bought on the higher plan and it’s useless, impossible to get in contact nor a solution from them if you write. The only thing you can do is to talk with their own bot, which honestly it’s not very good escalating tickets. Or if it does escalate them, these guys simply don’t care.
I liked the platform, but a solution that supposedly help you increase revenue instead ends costing time, effort, and wasted sales opportunities. Zero respect for their customers now… I can only imagine this will get worse in the future.
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Verified purchaser
This was a bait and switch
I purchased the first tier to experiment and test. The responses were used up in less than 2 weeks, so I went to upgrade to a larger plan. Of course, those plans are no longer available now, but hey, good news. The company told me I can sign up for a $ 200-a-month upgrade. Bait and switch, in my opinion. My first-ever AppSumo purchase, I am requesting a refund for.
AlessandroValenti
Apr 29, 2026Hey man,
we understand your frustration, but how is it our fault if you bought a licences and didn't upgrade it time? It was always explained everywhere, with multiple countdowns that the listing would have last 30 days.
We also answered in multiple questions about this and recommending to buy bigger plans and in case just refund them (60 days time after the end of the campaign) if you didn't...
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Verified purchaser
Excellent AI Chat Agent
ZipChat has been a stellar investment. In about 2 minutes flat I had it installed on each of my sites, with GitHub repository of codebase attached and it has an absolutely stellar grasp of the way our software works. It's truly amazing. Both our charity (pifster.org) and our image DAM (pictabase.com) now have first-class AI chat support, which I suspect will resolve probably 75 to 80% of early support requests. One of the best deals I've made on AppSumo. Thanks!
Luca_ZipchatAI
Apr 16, 2026Thanks a lot for this feedback, super happy you are satisfied with the purchase!
Stay tuned cause lots of things are coming in the next few months, of course all included in the lifetime deal :)
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Verified purchaser
Superb!
That’s exactly what I’ve been looking for for a very long time—to save the day from the cutomer service hassle of replying to chats, especially when there are a lot of chats. I hope they understand the pipeline features and can solve the few trivial bugs I emailed them about!
Luca_ZipchatAI
Apr 2, 2026Thanks a lot for you reviews and feedback 🙏
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Verified purchaser
A must for Shopify websites
We have been using Zipchat ai for a few months now on our Shopify website and have been very pleased with it. It learns very well and is easy to train. It directs customers to make purchases. Overall, it has saved hundreds of hours by answering customer questions that normally would have been spent by our support staff answering emails. It truly is one of the rare products you encounter that actually delivers everything that was promised.
Luca_ZipchatAI
Edited Apr 1, 2026Thank you so much for this! 🙏
"One of the rare products that actually delivers everything that was promised" is honestly one of the best things we could read on a Wed morning. Hundreds of hours saved on support emails while actively directing customers toward purchases is exactly the outcome we build for.
Really happy to have you with us and the best is still to come! 🚀
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