I've connected the white label domain settings but the share links will not change to anything else but the brandbay domain? When will this be fixed?
Founder Team
Danielle_BrandBay
Nov 18, 2025
A: Hello Yoco,
Thank you for the question! To see your share links active on your custom domain, you would just need to log into your new custom domain environment first rather than the standard app domain and you should see the links change :)
A: Hello OverIT, currently SSO support is not supported, however I can see the benefit of providing more login options depending on how certain agencies handle client access. This sounds like a good idea for the ideas board in our community here: https://go.zeruapps.com/e/community !
Is the number of users listed per brand? I apologize if this question has already been answered previously, but I can't find it.
Founder Team
Danielle_BrandBay
Nov 11, 2025
A: Hello!
Users are counted based upon their email address and you can add the same user to multiple brands but that user will still just count as 1.
Currently there is not a limit to how many users you can add per brand, beyond the limitations of how many users you have available in your account access level :)
Q: File Names Cut Off and All Videos I Uploaded For My Brand Aren't Showing Thumbnails...
Hi there. A couple issues.
1 - I uploaded three different logo designs which I distinguish by file names as far as certain dimensions. However, the file names are cut off so in essence it's not easy for me to distinguish which one is which at a glance. How can we allow our "complete" file name to show?
2 - I tested three video uploads for my brand. All three show no thumbnail for the video...
Founder Team
Danielle_BrandBay
Nov 12, 2025
A: Hello May! Thank you for reaching out. This sounds like a conversation better suited for customer support so that we can take a look into your account specifically to more clearly see what is going on. Please reach out to us directly at support@brandbay.io :)
Some initial responses to your question without knowing more details would be:
1- You are able to change the names of an asset when you...
Q: Domain name
I've connected the white label domain settings but the share links will not change to anything else but the brandbay domain? When will this be fixed?
Danielle_BrandBay
Nov 18, 2025A: Hello Yoco,
Thank you for the question! To see your share links active on your custom domain, you would just need to log into your new custom domain environment first rather than the standard app domain and you should see the links change :)
Share BrandBay
Q: Single sign on
Do you provide access through Single sign on?
Danielle_BrandBay
Nov 13, 2025A: Hello OverIT, currently SSO support is not supported, however I can see the benefit of providing more login options depending on how certain agencies handle client access.
This sounds like a good idea for the ideas board in our community here:
https://go.zeruapps.com/e/community !
Share BrandBay
Q: Hi. Can I create folders holding various headlines and sales copy elements for client reviews? Thank you.
Danielle_BrandBay
Nov 13, 2025A: Hello! You can use the "Notes" feature to store various sales copy including headlines and other copy for your clients :)
Share BrandBay
Verified purchaser
… Microsoft Word documents, etc.
And of course you can upload files like .docx files and even link to Google docs files if you would like to as well.
Q: How are users determined?
Is the number of users listed per brand? I apologize if this question has already been answered previously, but I can't find it.
Danielle_BrandBay
Nov 11, 2025A: Hello!
Users are counted based upon their email address and you can add the same user to multiple brands but that user will still just count as 1.
Currently there is not a limit to how many users you can add per brand, beyond the limitations of how many users you have available in your account access level :)
Share BrandBay
Q: File Names Cut Off and All Videos I Uploaded For My Brand Aren't Showing Thumbnails...
Hi there. A couple issues.
1 - I uploaded three different logo designs which I distinguish by file names as far as certain dimensions. However, the file names are cut off so in essence it's not easy for me to distinguish which one is which at a glance. How can we allow our "complete" file name to show?
2 - I tested three video uploads for my brand. All three show no thumbnail for the video...
Danielle_BrandBay
Nov 12, 2025A: Hello May! Thank you for reaching out. This sounds like a conversation better suited for customer support so that we can take a look into your account specifically to more clearly see what is going on. Please reach out to us directly at support@brandbay.io :)
Some initial responses to your question without knowing more details would be:
1- You are able to change the names of an asset when you...
Share BrandBay