Hi , I was wondering if you support connecting via Twilio API Key SID + Secret, or do you require the full Account SID and Auth Token? I have had some security risks previously with using Auth token.
Q: I'd like to use the Net Promoter System ratings developed by Bain. It gives you a continuous measure. Possible?
The user is asked to rate from 1 to 10. Those who give high ratings are called "promoters," and those who give low ratings are "detractors." The NPS is calculated by subtracting the number of detractors from the number of promoters—hence, the "net promoters"—a measure of how many of your customers (in excess of detractors) are promoting your business. Using this measure, you can calculate a monthly (or weekly, or daily) NPS and see how the score is trending over time. Very helpful. Have you considered using it? THANKS
A: Hey, this has been suggested on the feedback board. While I am not opposed to building it, the system is deeply intertwined with the 5-star rating system right now, so it will take some time to figure it out. Perhaps down the line I will work on this though.
Q: Direction needed please - wordpress and woocommerce
I have a site with food and non food recipes (tutorials for making DIY beauty and home products, for example), and also a woocommerce site and some people buy product from me off of woo commerce. Can you help me know how I could use this? I don't have zapier and haven't used anything like that yet so I could use hand holding to know if this could work for me. I do have Active Pieces that I bought here a while ago, however. Thanks, in advance, for any help you can give me.
A: The system mainly helps you get more business reviews, like Google reviews, or reviews you can embed on your own website (as opposed to individual product reviews). But if that is OK, it can still work for you. You just need to import your customers and the system can request reviews from them. You can do that via a CSV upload, if that is easiest. Or you can BCC your project using the unique...
@scottvayner - thanks for the quick reply. What are the options about where to put the reviews, however? Can it direct people to leave the review on a blog post or on a WooCommerce product? Or is it only google reviews or reviews that I can copy and paste on a site?
Yes it can. It can reveal 1 or more links to any review site or page, or it can redirect to 1 or more links if the rating is good. In the review page settings, just add links or redirects to your page.
Q: Pre-sale Question About Negative Review Handling & White Label Use
Hi there,
I really like your product More Good Reviews and I’m planning to purchase it with the white label option to use it with my own clients.
Before moving forward, I just had a quick question:
If someone submits a negative review (e.g., low star rating) through the feedback request flow — does More Good Reviews detect that and prevent it from being published directly to Google?
In other words, does your system give me (or my clients) the chance to handle the unhappy customer privately via the dashboard, before the review gets pushed to the Google Business Profile?
This kind of feature is really important to ensure we can respond and resolve issues before they go public.
A: Yes it does. In a couple ways. The rating and review is recorded privately in the platform if negative. And if positive it can present links to 3rd party sites or redirect to one or more sites by splitting traffic to multiple review sites. One caveat, the platform cannot send a review to another platform. The customer has to copy/paste or post a review directly there. Very few sites have...
Q: API Key Support or Auth Token?
Hi , I was wondering if you support connecting via Twilio API Key SID + Secret, or do you require the full Account SID and Auth Token? I have had some security risks previously with using Auth token.
scottvayner
Jun 28, 2025A: I believe the api request is the same either way. So you can use the api key SID and secret instead of the auth token and account SID in settings.
Share More Good Reviews
Q: I'd like to use the Net Promoter System ratings developed by Bain. It gives you a continuous measure. Possible?
The user is asked to rate from 1 to 10. Those who give high ratings are called "promoters," and those who give low ratings are "detractors." The NPS is calculated by subtracting the number of detractors from the number of promoters—hence, the "net promoters"—a measure of how many of your customers (in excess of detractors) are promoting your business. Using this measure, you can calculate a monthly (or weekly, or daily) NPS and see how the score is trending over time. Very helpful. Have you considered using it? THANKS
scottvayner
Jun 27, 2025A: Hey, this has been suggested on the feedback board. While I am not opposed to building it, the system is deeply intertwined with the 5-star rating system right now, so it will take some time to figure it out. Perhaps down the line I will work on this though.
Share More Good Reviews
Q: Webhook/API and pabbly/zapier/boostspace
Hello are these integrations only available in Tier 3?
I mean I dont want to be an agency but I need these integrations to be available in lower tiers.
Thank you
scottvayner
Jun 23, 2025A: No, you can get them with 1 code.
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Q: Direction needed please - wordpress and woocommerce
I have a site with food and non food recipes (tutorials for making DIY beauty and home products, for example), and also a woocommerce site and some people buy product from me off of woo commerce. Can you help me know how I could use this? I don't have zapier and haven't used anything like that yet so I could use hand holding to know if this could work for me. I do have Active Pieces that I bought here a while ago, however. Thanks, in advance, for any help you can give me.
scottvayner
Jun 22, 2025A: The system mainly helps you get more business reviews, like Google reviews, or reviews you can embed on your own website (as opposed to individual product reviews). But if that is OK, it can still work for you. You just need to import your customers and the system can request reviews from them. You can do that via a CSV upload, if that is easiest. Or you can BCC your project using the unique...
Share More Good Reviews
@scottvayner - thanks for the quick reply. What are the options about where to put the reviews, however? Can it direct people to leave the review on a blog post or on a WooCommerce product? Or is it only google reviews or reviews that I can copy and paste on a site?
Yes it can. It can reveal 1 or more links to any review site or page, or it can redirect to 1 or more links if the rating is good. In the review page settings, just add links or redirects to your page.
Q: Pre-sale Question About Negative Review Handling & White Label Use
Hi there,
I really like your product More Good Reviews and I’m planning to purchase it with the white label option to use it with my own clients.
Before moving forward, I just had a quick question:
If someone submits a negative review (e.g., low star rating) through the feedback request flow — does More Good Reviews detect that and prevent it from being published directly to Google?
In other words, does your system give me (or my clients) the chance to handle the unhappy customer privately via the dashboard, before the review gets pushed to the Google Business Profile?
This kind of feature is really important to ensure we can respond and resolve issues before they go public.
Thanks in advance!
Serkan
scottvayner
Jun 20, 2025A: Yes it does. In a couple ways. The rating and review is recorded privately in the platform if negative. And if positive it can present links to 3rd party sites or redirect to one or more sites by splitting traffic to multiple review sites. One caveat, the platform cannot send a review to another platform. The customer has to copy/paste or post a review directly there. Very few sites have...
Share More Good Reviews