Q: I need to create a customer feedback flow: can you help ?
I need to create a customer feedback flow: If a customer's rating/feedback is "good" or "excellent," suggest an AI-generated review, allow the user to copy it, and then redirect them to a Google review page (e.g., smartcqr.connectitapp.com).
Founder Team
scottvayner
Nov 29, 2025
A: As of now. There is a button under the field to write a review (native). Where they can press that and have a review generated. Once they leave a native review, it can present links to Google or other services, where that review is already copied so they can paste it in.
If that doesn’t work. How do you envision the flow?
I'm trying to setup my instance and have 2 main questions for you.
1) It would be SUPER helpful to be able to provide AI a writing sample or system prompt to customize its outputs. I tested 3 different generations and in each first sentence it said "gamechanger"--a total AI generation giveaway. It would also be nice to be able to customize keyword...
Founder Team
scottvayner
Nov 25, 2025
A: 1. I just deployed custom instructions for the AI Assistant. You can see the setting there now. 2. To automate the review requests, all you need to do is get the customers into the platform and switch on Automate. There are a number of ways to do that. You can use an App Connector, REST API, or BCC the project email address when sending an invoice to a customer. The BCC option might be the...
Please could you explain what the Kiosk page is? We work with tradesmen, when they finish a job we would like for them to be able to display a QR code for the customer to scan and leave a review. I am hoping your Kiosk page will do this but I am unclear how this works in this instance?
Founder Team
scottvayner
Nov 21, 2025
A: That is the purpose of it. Originally it was meant to be a page to display on a tablet in a store. The code links to the review page to leave the review.
Great. How is the page accessed on phone/tablet. Do they just the load the page in their web browser or is there something like an app they can tap to load the page?
1.).With the agency whitelabel option, can additional credits be purchased prior to the end of the cycle, if needed?
2.) With the changes you will be making next year, will we have the option to purchase a higher tier with more credits for the agency plan?
3.) Can you share what's on the roadmap or features that will be released next year?
4.) Is there a timeframe on when...
Founder Team
scottvayner
Nov 18, 2025
A: 1. You can stack more codes, each carrying 5,000 more monthly requests 2. I'm not sure yet. I am leaning towards not offering the ability to add more codes beyond what is offered here. Since it is more than enough to get a business off the ground, and at that point, agencies should be willing to pay to upgrade. I've listed the deal here for more than 2 years now and my costs are rising after...
Q: I need to create a customer feedback flow: can you help ?
I need to create a customer feedback flow: If a customer's rating/feedback is "good" or "excellent," suggest an AI-generated review, allow the user to copy it, and then redirect them to a Google review page (e.g., smartcqr.connectitapp.com).
scottvayner
Nov 29, 2025A: As of now. There is a button under the field to write a review (native). Where they can press that and have a review generated. Once they leave a native review, it can present links to Google or other services, where that review is already copied so they can paste it in.
If that doesn’t work. How do you envision the flow?
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Q: Software Clarification Questions
Hello Support Team,
Does your software have OpenAPI or have plans on your roadmap to include OpenAPI to your software features?
If so, when will this feature be available for use?
scottvayner
Nov 26, 2025A: There is a REST API in the docs. Are you saying you want it to document the response objects also?
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Or maybe I should offer a Postman collection?
Q: Customizing AI
Hi, thanks for building an awesome platform!
I'm trying to setup my instance and have 2 main questions for you.
1) It would be SUPER helpful to be able to provide AI a writing sample or system prompt to customize its outputs. I tested 3 different generations and in each first sentence it said "gamechanger"--a total AI generation giveaway. It would also be nice to be able to customize keyword...
scottvayner
Nov 25, 2025A: 1. I just deployed custom instructions for the AI Assistant. You can see the setting there now.
2. To automate the review requests, all you need to do is get the customers into the platform and switch on Automate. There are a number of ways to do that. You can use an App Connector, REST API, or BCC the project email address when sending an invoice to a customer. The BCC option might be the...
Share More Good Reviews
Verified purchaser
Wow, thanks for the rapid implementation and response!
I think I found my answer to #2. I'll just use the public link in my ESP automation. Thank you.
Sure thing. 👍
Q: Kiosk Page
Please could you explain what the Kiosk page is? We work with tradesmen, when they finish a job we would like for them to be able to display a QR code for the customer to scan and leave a review. I am hoping your Kiosk page will do this but I am unclear how this works in this instance?
scottvayner
Nov 21, 2025A: That is the purpose of it. Originally it was meant to be a page to display on a tablet in a store. The code links to the review page to leave the review.
Share More Good Reviews
Verified purchaser
Great. How is the page accessed on phone/tablet. Do they just the load the page in their web browser or is there something like an app they can tap to load the page?
No app. They’d have to bookmark it.
Q: Software Clarification Questions
Hello Support Team,
1.).With the agency whitelabel option, can additional credits be purchased prior to the end of the cycle, if needed?
2.) With the changes you will be making next year, will we have the option to purchase a higher tier with more credits for the agency plan?
3.) Can you share what's on the roadmap or features that will be released next year?
4.) Is there a timeframe on when...
scottvayner
Nov 18, 2025A: 1. You can stack more codes, each carrying 5,000 more monthly requests
2. I'm not sure yet. I am leaning towards not offering the ability to add more codes beyond what is offered here. Since it is more than enough to get a business off the ground, and at that point, agencies should be willing to pay to upgrade. I've listed the deal here for more than 2 years now and my costs are rising after...
Share More Good Reviews