SmatLeads Questions

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orswardorsward
orswardPLUS
Jul 25, 2026
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Q: Does the lead limit cover active storage, campaigns, or lifetime use? Do deleted or unsubscribed leads still count?

Founder Team
Stanley_SmatLeads

Stanley_SmatLeads

Jul 25, 2026

A: Hi Orsward,

Thank you for your interest in SmatLeads!

The lead limit applies to active leads stored in your account.

To clarify:

Deleted leads do not count toward your lead limit.

Unsubscribed leads that remain in your account still count, since they are still being stored.

If a lead is both unsubscribed and deleted, it will no longer count toward your limit.

This gives you full control...

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miltogomesmiltogomes
miltogomes
Jul 21, 2026
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Q: I cannot access the platform and cannot get in touch with support.

Hi Stanley! I’m having a problem. I have a lifetime code for Smartleads.com, and I think my account wasn't migrated to Smartleads.io, as I haven't been able to log in since last week. I’ve tried reaching out via chat and email but haven't received a reply. Can you help me?

Founder Team
Stanley_SmatLeads

Stanley_SmatLeads

Jul 21, 2026

A: Hello Miltogomes,

Sorry to hear about this but we didn't receive any email from you either.

Please, message us on [email protected] so we can help you with the account migration.

I look forward to hearing from you

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kasperwoodkasperwood
kasperwoodPLUS
Jul 10, 2026
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Q: Which elements do you have in your repports?

Founder Team
Stanley_SmatLeads

Stanley_SmatLeads

Jul 11, 2026

A: Hello,

Thank you for your interest in SmatLeads.

The report covers both on page and off page SEO report of the website been analyzed

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RichardSikiraRichardSikira
RichardSikira
Jul 10, 2026
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Q: I cannot log in, no support no support no one is responding. Why??????

Founder Team
Stanley_SmatLeads

Stanley_SmatLeads

Jul 10, 2026

A: Hello Richard,

Sorry to hear about this.

We just got your email now and responded immediately. All the email you said you have been sending, none came through.

Please, check your email and provide us the details we requested so we can help you.

Thank you!

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fourcosterfourcoster
fourcosterPLUS
Jul 8, 2026
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Q: I cannot login + no support available

Hi. I wanted to upgrade but I cannot even login to my existing account + password reset does not send me a Verification Code. Also the chat does not get answered. Can you help? Thanks

Founder Team
Stanley_SmatLeads

Stanley_SmatLeads

Jul 9, 2026

A: Hello Fourcoster,

Sorry to hear about this experience.

Please, message me directly on [email protected].

I will be more than happy to help you resolve this.

Thank you!

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