I understand that OpenAI and third-party service fees are not included. However, I have never used a chat/support feature before and want to understand the costs that will be incurred. Can you estimate this (per chat that has 4+4 exchanges of Q&A between the customer and bot) or are there too many variables? Am I looking at just a few cents per chat (4+4 Q&As) or more? thanks
By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single account and a single license and show the chat on multiple websites. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license and use a new account for each...
I purchased Support Board here on Appsumo a few days ago. I created sn account and it look like that the process failed. I've been trying to log in and the system just hangs. The support chat on your main website says is just a sample. The docs section chat no one responded, I sent an email for support, never received help. Is this service active at all?
Looks like a very useful product that you have developed! I am looking for a Manychat alternative. How does Support Board compare to Manychat. What features are comparable? What is available in Manychat but not avaiable in Support Board? And vice-versa.
A: Hi, Manychat has more tools for social platform like comments Support. Our software does not support comments. Apart from that, the two systems are similar. I advise to try our software for free first to see if it has the features you need.
Hi there. I have a few questions.. 1) What happens when I reach monthly message limit? What do customers see? 2) What counts as a 'message'? a conversation thread or every single message in a conversation? 3) Can we use Claude instead of openAI? 4) Is there a stand-alone knowledge base? or is it only available within chat?
1. Customers do not see it. You will be blocked from accessing the admin are and replying to customers, but customers will still see the chat and they will be still be able to send messages. 2. Every single message in a conversation counts as a message for quota purposes. 3. No, sorry. 4. Yes, check https://board.support/articles-demo
If you have further questions don't hesitate to contact...
Q: OpenAI credits
I understand that OpenAI and third-party service fees are not included. However, I have never used a chat/support feature before and want to understand the costs that will be incurred. Can you estimate this (per chat that has 4+4 exchanges of Q&A between the customer and bot) or are there too many variables? Am I looking at just a few cents per chat (4+4 Q&As) or more?
thanks
Verified purchaser
Schiocco
Oct 13, 2025A: Hi it depends a lot by the choosend model and questions but in general yes, it is should be something like 0.10 USD. Regards
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Q: We have several webpages & domains. Do we need to get a separate codes ?
"Do we need to get a separate code for each of our multiple websites, or is it enough if we purchase Tier 2? Is this sufficient?"
Sources
Verified purchaser
Schiocco
Oct 13, 2025A: Hello!
By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single account and a single license and show the chat on multiple websites. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license and use a new account for each...
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Q: Support not available
I purchased Support Board here on Appsumo a few days ago. I created sn account and it look like that the process failed. I've been trying to log in and the system just hangs. The support chat on your main website says is just a sample. The docs section chat no one responded, I sent an email for support, never received help. Is this service active at all?
Verified purchaser
Schiocco
Edited Oct 12, 2025A: Hi 👋 sorry for that. We always reply to both emails and chat messages. What is the full name you used in Support Board?
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I just email you again at support@board.support, using a reply from my previous email. Could you verify? - Gonzalo
Q: Manychat alternative?
Looks like a very useful product that you have developed! I am looking for a Manychat alternative. How does Support Board compare to Manychat. What features are comparable? What is available in Manychat but not avaiable in Support Board? And vice-versa.
Verified purchaser
Schiocco
Oct 12, 2025A: Hi, Manychat has more tools for social platform like comments Support. Our software does not support comments. Apart from that, the two systems are similar. I advise to try our software for free first to see if it has the features you need.
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Q: Message Limits
Hi there.
I have a few questions..
1) What happens when I reach monthly message limit? What do customers see?
2) What counts as a 'message'? a conversation thread or every single message in a conversation?
3) Can we use Claude instead of openAI?
4) Is there a stand-alone knowledge base? or is it only available within chat?
Thanks.
Verified purchaser
Schiocco
Oct 11, 2025A: Hi
1. Customers do not see it. You will be blocked from accessing the admin are and replying to customers, but customers will still see the chat and they will be still be able to send messages.
2. Every single message in a conversation counts as a message for quota purposes.
3. No, sorry.
4. Yes, check https://board.support/articles-demo
If you have further questions don't hesitate to contact...
Share Support Board