I'm trying to understand what exactly is “white label” about your product. It doesn't seem like we can create separate accounts for clients and use this within our agency unless we go through your SaaS or reseller options. My understanding of white label is that we could offer your product under our branding to our clients. So is white label just renaming the product, without client use, unless we...
Founder Team
Schiocco
Dec 5, 2025
A: Hi and sorry for the confusion. In this AppSumo listing, for white label, we mean that our Support Board logo will be hidden in the chat widget without any additional cost.
1. Is the reseller version(https://board.support/resellers) fully white label? (including custom smtp & WooCommerce plugin)
2. I need time to set up a new company. If I buy the license now, will I be permitted to formally transfer or assign the license ownership to my company later?
Founder Team
Schiocco
Dec 5, 2025
A: Hi there,
1. Yes it is fully white label but the WooCommerce app is not compatible with it, sorry.
2. Yes, you can do that.
If you have further questions don't hesitate to contact me.
Q: What types of custom field are available for tickets and users?
Hello. Could you please let me know what type of custom fields are available for tickets and users? I have two use cases: 1) I'd like to allow users to be able to select from a dropdown when creating a ticket. 2) I'd like to be able to organise users in the back end by choosing selections from a custom field. Are either of these possible? Or is it just a free text field available?
Thank you
Founder Team
Schiocco
Dec 1, 2025
A: Hi
1. Only text fields are currently available. 2. You can use departmetns to group users. The dropdown will be shown to user upong creating the ticket.
If you have further questions don't hesitate to contact me.
Hello I have a few questions about WhatsApp: 1. Is it possible to make WhatsApp calls directly through Support Board? 2. Can I send and receive voice messages via WhatsApp? 3. Can I continue to use my existing WhatsApp Business on my phone while using Support Board? 4. Is it possible to assign different roles or permissions to my employees, so that team members have restricted access based on their role? For example, the role that prevents anyone from deleting WhatsApp messages. Thanks
Founder Team
Schiocco
Nov 27, 2025
A: Hi there!
1. Not yet. We have plans to add it next year.
2. Yes
3. Yes
4. Yes
If you have further questions don't hesitate to contact me.
Q: White Label??
I'm trying to understand what exactly is “white label” about your product. It doesn't seem like we can create separate accounts for clients and use this within our agency unless we go through your SaaS or reseller options. My understanding of white label is that we could offer your product under our branding to our clients. So is white label just renaming the product, without client use, unless we...
Schiocco
Dec 5, 2025A: Hi and sorry for the confusion. In this AppSumo listing, for white label, we mean that our Support Board logo will be hidden in the chat widget without any additional cost.
Regards
Share Support Board
Q: Is the reseller version fully white label?
1. Is the reseller version(https://board.support/resellers) fully white label? (including custom smtp & WooCommerce plugin)
2. I need time to set up a new company. If I buy the license now, will I be permitted to formally transfer or assign the license ownership to my company later?
Schiocco
Dec 5, 2025A: Hi there,
1. Yes it is fully white label but the WooCommerce app is not compatible with it, sorry.
2. Yes, you can do that.
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
So WooCommerce app is working but not whitelabeled? What about SaaS Version?
No. The WooCommerce app is not working and it is not compatible with the SAAS or Reseller versions. It works only with the WP version. Regards
Q: Whatsapp Question
Could you share a video guide how to setup the whatsapp, is it scan qr or api?
Schiocco
Edited Dec 1, 2025A: The sync is very simple, it works with QR code too. There is no video sorry. If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
Verified purchaser
does it work with whatsapp api ?
Yes, it works with Official WhatsApp API.
Q: What types of custom field are available for tickets and users?
Hello. Could you please let me know what type of custom fields are available for tickets and users? I have two use cases: 1) I'd like to allow users to be able to select from a dropdown when creating a ticket. 2) I'd like to be able to organise users in the back end by choosing selections from a custom field. Are either of these possible? Or is it just a free text field available?
Thank you
Schiocco
Dec 1, 2025A: Hi
1. Only text fields are currently available.
2. You can use departmetns to group users. The dropdown will be shown to user upong creating the ticket.
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
Q: Whatsapp integration
Hello
I have a few questions about WhatsApp:
1. Is it possible to make WhatsApp calls directly through Support Board?
2. Can I send and receive voice messages via WhatsApp?
3. Can I continue to use my existing WhatsApp Business on my phone while using Support Board?
4. Is it possible to assign different roles or permissions to my employees, so that team members have restricted access based on their role? For example, the role that prevents anyone from deleting WhatsApp messages.
Thanks
Schiocco
Nov 27, 2025A: Hi there!
1. Not yet. We have plans to add it next year.
2. Yes
3. Yes
4. Yes
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board