Q: Issues faced when log in, redeem AppSumo code and reset my password
Hi , I’ve created an account on your platform, but I’m unable to log in, redeem my AppSumo code, or reset my password — the page just continuously loads with the spinning circle. I also tried reaching out via your website’s support form, but it shows the same issue.
I have sent a support email. Please help to resolve it asap.
Let’s say one of my team members or a bot agent books an appointment. Does Support Board have an option to trigger an automation to send a reminder message 24 hours before the appointment?
What about after the appointment? Is there an automation to request feedback or to send a thank-you message for working with us?
Founder Team
Schiocco
Mar 2, 2026
A: Hi,
Support Board is not an appointment system. Unfortuantely such features are not available. You can request feedback and send a close message when you archive a conversation, but it is not related to booking appointments.
Q: Error when I try Adding Website URL to Train my chatbot.
Team, I got this Error message every time I enter my website URL or Sitemp. It will say: The chatbot has been trained with errors. Check the console for more details. The page at https://mywebsite.com has not content or is not accessible.
Also, I did all the steps for google translate and calendar and Dialogue flow, enabled all of them, and got a test user, added scope. But my application keeps...
Founder Team
Schiocco
Feb 13, 2026
A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: For cloud version, can entry level chatgpt plus version provided API key works?
Team, a little lost. I guess the main purpose of cloud ver is to SupportBoard training, correct? If so, can the entry paid version of chatgpt plus based API key be used or need higher plan of chatgpt like pro or enterprise?
Founder Team
Schiocco
Feb 9, 2026
A: Hi, unfortunately no, it will not work. You need an OpenAI key. Regards
Q: Issues faced when log in, redeem AppSumo code and reset my password
Hi , I’ve created an account on your platform, but I’m unable to log in, redeem my AppSumo code, or reset my password — the page just continuously loads with the spinning circle. I also tried reaching out via your website’s support form, but it shows the same issue.
I have sent a support email. Please help to resolve it asap.
Thanks
Share Support Board
Q: Appointment Reminder and Follow-up Automation
Hi,
Let’s say one of my team members or a bot agent books an appointment. Does Support Board have an option to trigger an automation to send a reminder message 24 hours before the appointment?
What about after the appointment? Is there an automation to request feedback or to send a thank-you message for working with us?
Schiocco
Mar 2, 2026A: Hi,
Support Board is not an appointment system. Unfortuantely such features are not available.
You can request feedback and send a close message when you archive a conversation, but it is not related to booking appointments.
Regards
Share Support Board
Q: Error when I try Adding Website URL to Train my chatbot.
Team, I got this Error message every time I enter my website URL or Sitemp. It will say: The chatbot has been trained with errors. Check the console for more details.
The page at https://mywebsite.com has not content or is not accessible.
Also, I did all the steps for google translate and calendar and Dialogue flow, enabled all of them, and got a test user, added scope. But my application keeps...
Schiocco
Feb 13, 2026A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Share Support Board
Q: For cloud version, can entry level chatgpt plus version provided API key works?
Team, a little lost. I guess the main purpose of cloud ver is to SupportBoard training, correct?
If so, can the entry paid version of chatgpt plus based API key be used or need higher plan of chatgpt like pro or enterprise?
Schiocco
Feb 9, 2026A: Hi, unfortunately no, it will not work. You need an OpenAI key.
Regards
Share Support Board
Q: is this good for lead gen or just support questions
hello im looking for a lead gen tool/bot
Im SEO to GEO so both are complex and i need to answer the basics with the bot and lead them to become leads.
Im usinf ninjapipe crm and it has webhooks.
Will this work for my needs, or would a more chatbot-like thing work better, as im not looking to support?
Schiocco
Jan 22, 2026A: Hi
I do not know your exact requirements but a good chatbot is great at generating leads and answer common questions. Webhooks are supported.
If you have further questions don't hesitate to contact me.
Thank you!
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