Hi. How does this Appsumo deal comparare with the 'Cloud' plan mentioned on your pricing page that starts from $5/month? Is it the same version with all the features?
Founder Team
Schiocco
Jan 7, 2026
A: Hi there, yes, it is the same version. If you have further questions don't hesitate to contact me.
Q: Is it possible to add support/integration to Acumbamail?
Hi,
Is it possible to add support/integration to Acumbamail? (it is very common within appsumolings)
Founder Team
Schiocco
Dec 31, 2025
A: Hi, we can add it after the purchase, it will be a basic integration: users who register their email in Support Board will be added to an Acumbamail list of your choice.
Please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Founder Team
Schiocco
Dec 25, 2025
A: Hi there! Yes, you can re-train the AI chatbot with new data. About branding. This version is not fully re-brandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.
The version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and...
Security / compliance Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)? Asking because ticket conversations and KB content would live on your platform.
Bot training limits How are the training character limits calculated exactly? Do characters from uploaded docs, website content, and manual Q&A all count toward the same...
Founder Team
Schiocco
Edited Dec 22, 2025
A: Hi, Happy to clarify.
1. Security / compliance Support Board Cloud is designed with security best practices in mind. While we are not currently SOC 2 or ISO 27001 certified, the platform operates on secure, reputable cloud infrastructure on AWS with industry-standard safeguards in place, including HTTPS/TLS encryption. All ticket conversations, knowledge base content, and AI training data are...
Hi, 1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution? 2) can we connect multiple different businesses/storefronts and manage all the tickets in one place? 3) how does the system categorize the source of the ticket?
Founder Team
Schiocco
Dec 21, 2025
A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Q: Comparison with 'Cloud' plan
Hi.
How does this Appsumo deal comparare with the 'Cloud' plan mentioned on your pricing page that starts from $5/month?
Is it the same version with all the features?
Schiocco
Jan 7, 2026A: Hi there, yes, it is the same version. If you have further questions don't hesitate to contact me.
Thank you!
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Q: Is it possible to add support/integration to Acumbamail?
Hi,
Is it possible to add support/integration to Acumbamail?
(it is very common within appsumolings)
Schiocco
Dec 31, 2025A: Hi, we can add it after the purchase, it will be a basic integration: users who register their email in Support Board will be added to an Acumbamail list of your choice.
Regards
Share Support Board
Verified purchaser
Nice. Thank you. I already purchased both (yours and Acumbamail). Is it something you can do fast?
Please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?
Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.
Schiocco
Dec 25, 2025A: Hi there! Yes, you can re-train the AI chatbot with new data. About branding. This version is not fully re-brandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.
The version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and...
Share Support Board
Q: SOC2 and AI limits
Quick questions before I grab this deal:
Security / compliance
Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)?
Asking because ticket conversations and KB content would live on your platform.
Bot training limits
How are the training character limits calculated exactly?
Do characters from uploaded docs, website content, and manual Q&A all count toward the same...
Schiocco
Edited Dec 22, 2025A: Hi,
Happy to clarify.
1. Security / compliance
Support Board Cloud is designed with security best practices in mind. While we are not currently SOC 2 or ISO 27001 certified, the platform operates on secure, reputable cloud infrastructure on AWS with industry-standard safeguards in place, including HTTPS/TLS encryption.
All ticket conversations, knowledge base content, and AI training data are...
Share Support Board
Thanks for the detailed reply !
Q: Cloud or local hosting
Hi,
1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution?
2) can we connect multiple different businesses/storefronts and manage all the tickets in one place?
3) how does the system categorize the source of the ticket?
Schiocco
Dec 21, 2025A: Hi,
1. There is also the cloud version(this AppSumo deal is for the Cloud version). See https://board.support/?cloud
2. By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other...
Share Support Board