Hello, I have a question regarding the statistics for my automations. Is there a way to see how the open/click rate has changed over time? Also, when I go to Reports and select an automation to view its metrics, it opens a Summary window showing the open and click rates (looks same for the regular email campaigns). However, I’m not sure whether these metrics reflect the overall data since the automation was first set up (and are approximate), or if they represent something else. Thank you!
Q: How can we do single opt-in to subscribe the list using form in Acumbamail? Now, I need to confirm in email.
I created a list using a form to subscribe to the newsletter. The users need to confirm in their email. I want to skip this and want to do single opt-in.
Hello, I have a question. I use a SaaS (booking software), and I sometimes export new lists before sending newsletters (not a best practice, but sometimes we must do that). If someone unsubscribes, and I accidentally import their email again, will Acumba remember that they’ve unsubscribed, or is there a chance they could start receiving newsletters again if we don’t manually remove them?
Founder Team
Maria_Acumbamail
Oct 13, 2025
A: Hello, For your piece of mind, unsubscribes are global by default, so if a subscriber has previously unsubscribed in a past campaign, they will retain their unsubscribed status upon import. You can work with this behavior in mind.
Q: Activation of Agency and vTiger CRM integration
Hi, I sent emails to your support from a couple of our Acumbamail accounts yesterday and the day before, but I haven't gotten a reply yet - one was regarding Agency account activation to both our accounts, and the other was regarding vTiger CRM. I am writing to you here because we see you are more active here than on your support channels. Could you find my email correspondence about these two...
Founder Team
Maria_Acumbamail
Oct 13, 2025
A: Hello, I understand that you’ve likely received a response by now. It’s very possible that your inquiry was being handled according to the overall priority of incoming requests. We hope your issue has been resolved it.
Hi Maria, it's been a week since I last heard from you here. I’m beginning to wonder if LTD buyers are at the bottom of the priority list. Unfortunately, it’s now been around 10 days since I reached out to Acumbamail support through two different accounts, and I still haven't received any response or resolution.
That's really weird and surprising. I sent two emails to your support from different accounts 3 weeks back, and left a comment to your note a couple of weeks back, but Acumbamail hasn't responded at all. Are LTD customers being abandoned?
I’m trying to test email campaigns using SMTP (for example, to integrate with Mailtrap for deliverability testing), but when I go to Integrate SMTP, I see this message: "To activate the service you must contact our technical support."
Could you please guide me on how to activate SMTP for my account so I can send test emails? The email address associated with the account...
Founder Team
Maria_Acumbamail
Oct 3, 2025
A: Hello, You can contact our support team for the activation (support@acumbamail.com), we will also send you a tutorial so you can set everything up correctly.
Q: Automations - Reports
Hello, I have a question regarding the statistics for my automations. Is there a way to see how the open/click rate has changed over time? Also, when I go to Reports and select an automation to view its metrics, it opens a Summary window showing the open and click rates (looks same for the regular email campaigns). However, I’m not sure whether these metrics reflect the overall data since the automation was first set up (and are approximate), or if they represent something else. Thank you!
Share Acumbamail - Plus Exclusive
Q: How can we do single opt-in to subscribe the list using form in Acumbamail? Now, I need to confirm in email.
I created a list using a form to subscribe to the newsletter. The users need to confirm in their email. I want to skip this and want to do single opt-in.
Share Acumbamail - Plus Exclusive
Q: Unsubscribe question.
Hello, I have a question. I use a SaaS (booking software), and I sometimes export new lists before sending newsletters (not a best practice, but sometimes we must do that). If someone unsubscribes, and I accidentally import their email again, will Acumba remember that they’ve unsubscribed, or is there a chance they could start receiving newsletters again if we don’t manually remove them?
Maria_Acumbamail
Oct 13, 2025A: Hello,
For your piece of mind, unsubscribes are global by default, so if a subscriber has previously unsubscribed in a past campaign, they will retain their unsubscribed status upon import. You can work with this behavior in mind.
Regards
Share Acumbamail - Plus Exclusive
Q: Activation of Agency and vTiger CRM integration
Hi,
I sent emails to your support from a couple of our Acumbamail accounts yesterday and the day before, but I haven't gotten a reply yet - one was regarding Agency account activation to both our accounts, and the other was regarding vTiger CRM. I am writing to you here because we see you are more active here than on your support channels. Could you find my email correspondence about these two...
Maria_Acumbamail
Oct 13, 2025A: Hello,
I understand that you’ve likely received a response by now. It’s very possible that your inquiry was being handled according to the overall priority of incoming requests. We hope your issue has been resolved it.
Regards
Share Acumbamail - Plus Exclusive
Verified purchaser
Hi Maria, it's been a week since I last heard from you here. I’m beginning to wonder if LTD buyers are at the bottom of the priority list. Unfortunately, it’s now been around 10 days since I reached out to Acumbamail support through two different accounts, and I still haven't received any response or resolution.
Verified purchaser
That's really weird and surprising. I sent two emails to your support from different accounts 3 weeks back, and left a comment to your note a couple of weeks back, but Acumbamail hasn't responded at all. Are LTD customers being abandoned?
Q: SMTP Integration Not Active – Need Help
Hi Acumbamail team,
I’m trying to test email campaigns using SMTP (for example, to integrate with Mailtrap for deliverability testing), but when I go to Integrate SMTP, I see this message: "To activate the service you must contact our technical support."
Could you please guide me on how to activate SMTP for my account so I can send test emails? The email address associated with the account...
Maria_Acumbamail
Oct 3, 2025A: Hello,
You can contact our support team for the activation (support@acumbamail.com), we will also send you a tutorial so you can set everything up correctly.
Regards
Share Acumbamail - Plus Exclusive