Q: So I need to ask clearly: when will my account be reactivated?
Dear Acumbamail Team,
I respectfully disagree with your explanation. The same contact list I used before on your platform was used again. These contacts were collected lawfully and legitimately, and I have not received any clear or specific explanation about what supposedly violated your Terms.
I have contacted support several times, but the issue remains unresolved. My account is still...
Founder Team
Maria_Acumbamail
Jun 10, 2026
A: As with any other email marketing platform, we apply restrictions to accounts that have been flagged by ISPs or mail servers due to sending activity.
You can contact our support team to clarify any questions regarding the lists or campaigns that may have caused your account to be flagged as spam-related content.
Please bear in mind that if any type of block or cancellation has been applied,...
We bought your deal a long time ago and used it some time. But deliverability dropped maybe to 10%, so we bought another email tool. I am so surprised that I see you here again. Did you improve your deliverability?
Founder Team
Maria_Acumbamail
Jun 10, 2026
A: Deliverability depends on several factors, and the quality and age of the contact list are key parts of the process. An old, inactive, or low-quality list can strongly affect results, regardless of the email marketing tool being used.
If you would like us to review your case and help you with recommendations to improve deliverability, please do not hesitate to contact our support team.
I've been using Acumbamail for few years with no major issues. But, I do have some questions/requests:
1. I see that you have different cart integrations in your website but you are offering here only "WooC abandoned cart", why is that? and How can I see it in our panel? Is this something that can be added for sub-accounts?
2. Is it possible that we get some updates on the editor? There are some...
Founder Team
Maria_Acumbamail
Jun 9, 2026
A: Hello, Our comments below:
1.The WooCommerce abandoned cart feature is available in the Pro plans for all agency accounts. If you do not currently see it enabled in your panel, you can request its activation by contacting our support team by email.
2.Thank you for your feedback. Please send us any suggestions or specific improvements you would like to see by email. Your comments are always...
I've purchased several email software from AppSumo, and none of them get inactivated despite long periods of dormancy. Why is our Acumbamail account inactivated so frequently?
I understand your security policy regarding inactive accounts and that you provide dashboard notifications to contact support for reactivation. However, I've reached out multiple times through both email and the in-app...
Founder Team
Maria_Acumbamail
Jun 8, 2026
A: Your account may be being flagged due to the type of content included, especially if it contains words or elements commonly associated with phishing or impersonation attempts.
Please contact our support team by email so we can review your case in detail and provide specific recommendations to help prevent this from happening again.
No other reason except inactivity. It just got restored. But it's such a hassle . Can you please clarify how active I need to be for my account to remain active always . Like will one campaign a month suffice or once a fortnight or whatver , can you clarify ?
Q: Can I add WhatsApp contacts using webhook and send automated message?
I want to purchase the tool. My question is, Can't i send WhatsApp message to the email contacts who has whatsapp number? Or whatsapp contact work separately?
I want to send drip messages on WhatsApp, is it possible?
Founder Team
Maria_Acumbamail
Jun 8, 2026
A: WhatsApp works through a Meta integration, so WhatsApp contacts are managed separately from email contacts.
You can only send WhatsApp messages to contacts available through that integration. Drip messages will depend on the WhatsApp/Meta setup.
Q: So I need to ask clearly: when will my account be reactivated?
Dear Acumbamail Team,
I respectfully disagree with your explanation. The same contact list I used before on your platform was used again. These contacts were collected lawfully and legitimately, and I have not received any clear or specific explanation about what supposedly violated your Terms.
I have contacted support several times, but the issue remains unresolved. My account is still...
Maria_Acumbamail
Jun 10, 2026A: As with any other email marketing platform, we apply restrictions to accounts that have been flagged by ISPs or mail servers due to sending activity.
You can contact our support team to clarify any questions regarding the lists or campaigns that may have caused your account to be flagged as spam-related content.
Please bear in mind that if any type of block or cancellation has been applied,...
Share Acumbamail
Q: Did you improve the deliverability?
We bought your deal a long time ago and used it some time. But deliverability dropped maybe to 10%, so we bought another email tool.
I am so surprised that I see you here again. Did you improve your deliverability?
Maria_Acumbamail
Jun 10, 2026A: Deliverability depends on several factors, and the quality and age of the contact list are key parts of the process. An old, inactive, or low-quality list can strongly affect results, regardless of the email marketing tool being used.
If you would like us to review your case and help you with recommendations to improve deliverability, please do not hesitate to contact our support team.
Thank...
Share Acumbamail
Q: Integrations and Updates
I've been using Acumbamail for few years with no major issues. But, I do have some questions/requests:
1. I see that you have different cart integrations in your website but you are offering here only "WooC abandoned cart", why is that? and How can I see it in our panel? Is this something that can be added for sub-accounts?
2. Is it possible that we get some updates on the editor? There are some...
Maria_Acumbamail
Jun 9, 2026A: Hello,
Our comments below:
1.The WooCommerce abandoned cart feature is available in the Pro plans for all agency accounts.
If you do not currently see it enabled in your panel, you can request its activation by contacting our support team by email.
2.Thank you for your feedback. Please send us any suggestions or specific improvements you would like to see by email. Your comments are always...
Share Acumbamail
Q: Why are accounts being inactivated so often ?
I've purchased several email software from AppSumo, and none of them get inactivated despite long periods of dormancy. Why is our Acumbamail account inactivated so frequently?
I understand your security policy regarding inactive accounts and that you provide dashboard notifications to contact support for reactivation. However, I've reached out multiple times through both email and the in-app...
Maria_Acumbamail
Jun 8, 2026A: Your account may be being flagged due to the type of content included, especially if it contains words or elements commonly associated with phishing or impersonation attempts.
Please contact our support team by email so we can review your case in detail and provide specific recommendations to help prevent this from happening again.
Best regards,
Share Acumbamail
No other reason except inactivity. It just got restored. But it's such a hassle . Can you please clarify how active I need to be for my account to remain active always . Like will one campaign a month suffice or once a fortnight or whatver , can you clarify ?
Q: Can I add WhatsApp contacts using webhook and send automated message?
I want to purchase the tool.
My question is,
Can't i send WhatsApp message to the email contacts who has whatsapp number? Or whatsapp contact work separately?
I want to send drip messages on WhatsApp, is it possible?
Maria_Acumbamail
Jun 8, 2026A: WhatsApp works through a Meta integration, so WhatsApp contacts are managed separately from email contacts.
You can only send WhatsApp messages to contacts available through that integration. Drip messages will depend on the WhatsApp/Meta setup.
Best regards,
Share Acumbamail