Q: How is the subscriber Quality filter calculated?
Hello, I'm building segments in Acumbamail and have a question about the Quality filter.
1. How is a subscriber's quality ranking calculated? Does it use opens, clicks, or both? 2. What are the possible levels, and what does each one mean? 3. Are automatic opens (such as Apple Mail Privacy Protection) and bot or security-scanner clicks excluded from it?
I want to use it to separate engaged subscribers from inactive ones, so I need to know how reliable it is. Thanks!
hello. there's one thing that could use more transparency: the List Optimization feature shows a "Non-openers (months)" metric, but there's no documentation explaining whether this accounts for how long a subscriber has actually been on the list. If a subscriber joined 3 days ago, are they counted the same as someone who's been ignoring emails for 6+ months? Would love some clarity whether the platform just sums up all inactive months regardless of how long the subscriber has been on the list. thanks!
Founder Team
Maria_Acumbamail
Aug 13, 2026
A: The List Optimization feature takes into account the time conditions selected in the configuration. This means that, if you choose “Non-openers in 6 months”, the platform will only include subscribers who meet that inactivity condition during that period.
In this case, new subscribers who have only been on the list for a few days would not be counted in the same way as subscribers who have...
Q: Is it possible for a user to re-enter the automation?
Hello! I was wondering if there's a setting that allows users to re-enter a Welcome automation. For example, let's say our Welcome automation has separate email sequences for three different plans (Plan 1, Plan 2, and Plan 3), with each plan using its own fork.
If a Plan 1 user enters the automation and, after receiving Email 3, upgrades to Plan 2, we'd want them to start the automation over, but this time in the Plan 2 fork, receiving the emails intended for that plan. Is this possible?
Founder Team
Maria_Acumbamail
Jul 21, 2026
A: Hello, At the moment, it is not possible for a subscriber to automatically re-enter the same Welcome automation from the beginning once they have already entered it.
We would recommend creating separate automations for each plan, or setting up a specific automation triggered by the plan change, so that users who upgrade can receive the emails related to their new plan.
Q: Feature question: Filter campaigns by "Draft" status
Hello. I have a feature question that would greatly improve the user experience. Currently, when looking for an older draft campaign, I have to scroll through multiple pages to find it (for example, if I created a draft 5 weeks ago and haven't sent it yet).
It would be incredibly helpful to have a quick filter option in the Campaign dashboard that allows us to select and list only "Draft" campaigns. Is this feature already on your product roadmap for the near future? Thanks.
Founder Team
Maria_Acumbamail
Jun 16, 2026
A: Hello,
Thank you for your suggestion.
In the Campaigns dashboard, you already have a campaign search bar that allows you to search by campaign name.
You can also filter campaigns by status. If you click on the Status column, the list will be reordered and you will be able to move from sent campaigns to draft campaigns, showing the most recent drafts first.
Q: How is the subscriber Quality filter calculated?
Hello, I'm building segments in Acumbamail and have a question about the Quality filter.
1. How is a subscriber's quality ranking calculated? Does it use opens, clicks, or both?
2. What are the possible levels, and what does each one mean?
3. Are automatic opens (such as Apple Mail Privacy Protection) and bot or security-scanner clicks excluded from it?
I want to use it to separate engaged subscribers from inactive ones, so I need to know how reliable it is. Thanks!
Share Acumbamail
Q: Lifetime deal
Please Acumbamail team, is there a possibility to launch another window with the LTD? I want to upgrade a LTD.
Share Acumbamail
Q: How 'non-openers (months)' is calculated?
hello. there's one thing that could use more transparency: the List Optimization feature shows a "Non-openers (months)" metric, but there's no documentation explaining whether this accounts for how long a subscriber has actually been on the list. If a subscriber joined 3 days ago, are they counted the same as someone who's been ignoring emails for 6+ months? Would love some clarity whether the platform just sums up all inactive months regardless of how long the subscriber has been on the list. thanks!
Maria_Acumbamail
Aug 13, 2026A: The List Optimization feature takes into account the time conditions selected in the configuration. This means that, if you choose “Non-openers in 6 months”, the platform will only include subscribers who meet that inactivity condition during that period.
In this case, new subscribers who have only been on the list for a few days would not be counted in the same way as subscribers who have...
Share Acumbamail
Q: Is it possible for a user to re-enter the automation?
Hello! I was wondering if there's a setting that allows users to re-enter a Welcome automation. For example, let's say our Welcome automation has separate email sequences for three different plans (Plan 1, Plan 2, and Plan 3), with each plan using its own fork.
If a Plan 1 user enters the automation and, after receiving Email 3, upgrades to Plan 2, we'd want them to start the automation over, but this time in the Plan 2 fork, receiving the emails intended for that plan. Is this possible?
Maria_Acumbamail
Jul 21, 2026A: Hello,
At the moment, it is not possible for a subscriber to automatically re-enter the same Welcome automation from the beginning once they have already entered it.
We would recommend creating separate automations for each plan, or setting up a specific automation triggered by the plan change, so that users who upgrade can receive the emails related to their new plan.
Kind regards,
Share Acumbamail
Q: Feature question: Filter campaigns by "Draft" status
Hello. I have a feature question that would greatly improve the user experience. Currently, when looking for an older draft campaign, I have to scroll through multiple pages to find it (for example, if I created a draft 5 weeks ago and haven't sent it yet).
It would be incredibly helpful to have a quick filter option in the Campaign dashboard that allows us to select and list only "Draft" campaigns. Is this feature already on your product roadmap for the near future? Thanks.
Maria_Acumbamail
Jun 16, 2026A: Hello,
Thank you for your suggestion.
In the Campaigns dashboard, you already have a campaign search bar that allows you to search by campaign name.
You can also filter campaigns by status. If you click on the Status column, the list will be reordered and you will be able to move from sent campaigns to draft campaigns, showing the most recent drafts first.
Best regards,
Share Acumbamail