Hello, I have sent emails to "soporte[at]", "support[at]", but I have not received a response. My question is whether these emails are the correct channel to contact you or there is another more efficient way?
Thank you in advance for your prompt response
Founder Team
Maria_Acumbamail
Dec 10, 2025
A: Hello, On weekends, only emergency services are available. It is very likely that your inquiry has a lower priority and will be addressed once the full support team is back. Please remain on standby for our response. We hope that your issue has been resolved in the meantime.
1- In the listing is mentioned WhatsApp campaigns, but when signing up for a trial on your website, I could see only email and sms campaigns. Is there support for working with WhatsApp?
2- Is there a version of the website in English?
Founder Team
Maria_Acumbamail
Dec 5, 2025
A: Hello, Our comments below:
1. This service is included in the Pro and Enterprise versions of our subscriptions. It is not included in the free trial.
2. Yes, You can change the language for both the tool and the website in the footer or in your account profile
We also encourage you to go ahead with a Appsumo subscription, as you will have a refund period if we do not meet your needs or...
Do you plan on integrating with Thrivecart in the near future?
Founder Team
Maria_Acumbamail
Dec 2, 2025
A: Hello, We don't have a native integration for Thrivecart, but we have several alternatives such as Zapier, Pabbly and KonnectzIT, with which you can create different functions.
Another alternative is the use of our API, here is the documentation on this point: https://acumbamail.com/apidoc/
Q: Pre-purchase questions about the AppSumo deal (Tier 1 vs Tier 2)
Hello, Before choosing Tier 1 or Tier 2 on AppSumo, I need to confirm a few key points for my use case (managing ~50 real-estate agents, each with their own lists and campaigns):
Is the Agency Account feature included in Tier 1)?
How many sub-accounts can I create on the AppSumo deal? Is the “up to 100 subaccounts” valid?
Are email limits (20k/month on Tier 1) shared across all...
Founder Team
Maria_Acumbamail
Edited Dec 1, 2025
A: Hello, Yes!, in response to all the questions raised, we encourage you to proceed with the purchase. Additionally, we want to remind you that you have a return period available, so if the license doesn’t meet your needs or expectations, you can always request a refund.
Feel free to reach out if you need any further clarification or assistance.
Q: I want to buy it
Hello,
I was out of budget but as I am able to buy
I saw the deal is off
Kindly keep this deal
it helps people like me with low budget
Regards
Maria_Acumbamail
Dec 12, 2025A: Hello, sorry, the promotion deal has expired and is currently not active. You can contact Acumbamail support for more information.
Share Acumbamail
Q: Support inquiry
Hello, I have sent emails to "soporte[at]", "support[at]", but I have not received a response. My question is whether these emails are the correct channel to contact you or there is another more efficient way?
Thank you in advance for your prompt response
Maria_Acumbamail
Dec 10, 2025A: Hello, On weekends, only emergency services are available. It is very likely that your inquiry has a lower priority and will be addressed once the full support team is back. Please remain on standby for our response. We hope that your issue has been resolved in the meantime.
Share Acumbamail
Q: Where is the Whatsapp part?
Hi, a few questions:
1- In the listing is mentioned WhatsApp campaigns, but when signing up for a trial on your website, I could see only email and sms campaigns. Is there support for working with WhatsApp?
2- Is there a version of the website in English?
Maria_Acumbamail
Dec 5, 2025A: Hello,
Our comments below:
1. This service is included in the Pro and Enterprise versions of our subscriptions. It is not included in the free trial.
2. Yes, You can change the language for both the tool and the website in the footer or in your account profile
We also encourage you to go ahead with a Appsumo subscription, as you will have a refund period if we do not meet your needs or...
Share Acumbamail
Q: Integration with Thrivecart?
Do you plan on integrating with Thrivecart in the near future?
Maria_Acumbamail
Dec 2, 2025A: Hello,
We don't have a native integration for Thrivecart, but we have several alternatives such as Zapier, Pabbly and KonnectzIT, with which you can create different functions.
Another alternative is the use of our API, here is the documentation on this point: https://acumbamail.com/apidoc/
Regards
Share Acumbamail
Q: Pre-purchase questions about the AppSumo deal (Tier 1 vs Tier 2)
Hello,
Before choosing Tier 1 or Tier 2 on AppSumo, I need to confirm a few key points for my use case (managing ~50 real-estate agents, each with their own lists and campaigns):
Is the Agency Account feature included in Tier 1)?
How many sub-accounts can I create on the AppSumo deal? Is the “up to 100 subaccounts” valid?
Are email limits (20k/month on Tier 1) shared across all...
Maria_Acumbamail
Edited Dec 1, 2025A: Hello,
Yes!, in response to all the questions raised, we encourage you to proceed with the purchase. Additionally, we want to remind you that you have a return period available, so if the license doesn’t meet your needs or expectations, you can always request a refund.
Feel free to reach out if you need any further clarification or assistance.
Share Acumbamail