I've purchased several email software from AppSumo, and none of them get inactivated despite long periods of dormancy. Why is our Acumbamail account inactivated so frequently?
I understand your security policy regarding inactive accounts and that you provide dashboard notifications to contact support for reactivation. However, I've reached out multiple times through both email and the in-app...
Founder Team
Maria_Acumbamail
Jun 8, 2026
A: Your account may be being flagged due to the type of content included, especially if it contains words or elements commonly associated with phishing or impersonation attempts.
Please contact our support team by email so we can review your case in detail and provide specific recommendations to help prevent this from happening again.
No other reason except inactivity. It just got restored. But it's such a hassle . Can you please clarify how active I need to be for my account to remain active always . Like will one campaign a month suffice or once a fortnight or whatver , can you clarify ?
Q: Can I add WhatsApp contacts using webhook and send automated message?
I want to purchase the tool. My question is, Can't i send WhatsApp message to the email contacts who has whatsapp number? Or whatsapp contact work separately?
I want to send drip messages on WhatsApp, is it possible?
Founder Team
Maria_Acumbamail
Jun 8, 2026
A: WhatsApp works through a Meta integration, so WhatsApp contacts are managed separately from email contacts.
You can only send WhatsApp messages to contacts available through that integration. Drip messages will depend on the WhatsApp/Meta setup.
Necesito un servicio de correo para mi aplicación, para hacer envío de email transaccionales como confirmación de contraseña, envío de notificaciones, vía SMTP. ¿La licencia Tier 1 me valdría para esto?
Founder Team
Maria_Acumbamail
May 29, 2026
A: Hola, Sí, puedes con cualquiera de las licencias, todos ellas os permitirá acceso al servicio smtp.
Q: Why are accounts being inactivated so often ?
I've purchased several email software from AppSumo, and none of them get inactivated despite long periods of dormancy. Why is our Acumbamail account inactivated so frequently?
I understand your security policy regarding inactive accounts and that you provide dashboard notifications to contact support for reactivation. However, I've reached out multiple times through both email and the in-app...
Maria_Acumbamail
Jun 8, 2026A: Your account may be being flagged due to the type of content included, especially if it contains words or elements commonly associated with phishing or impersonation attempts.
Please contact our support team by email so we can review your case in detail and provide specific recommendations to help prevent this from happening again.
Best regards,
Share Acumbamail
No other reason except inactivity. It just got restored. But it's such a hassle . Can you please clarify how active I need to be for my account to remain active always . Like will one campaign a month suffice or once a fortnight or whatver , can you clarify ?
Q: Can I add WhatsApp contacts using webhook and send automated message?
I want to purchase the tool.
My question is,
Can't i send WhatsApp message to the email contacts who has whatsapp number? Or whatsapp contact work separately?
I want to send drip messages on WhatsApp, is it possible?
Maria_Acumbamail
Jun 8, 2026A: WhatsApp works through a Meta integration, so WhatsApp contacts are managed separately from email contacts.
You can only send WhatsApp messages to contacts available through that integration. Drip messages will depend on the WhatsApp/Meta setup.
Best regards,
Share Acumbamail
Q: How many domains? How many agency accounts?
How many domains can we add to an account? Say Tier 5 or 6.
And how many agency accounts can we have?
Maria_Acumbamail
Jun 8, 2026A: Hi,
You can add as many domains as you need to your account, regardless of whether you are on Tier 5 or Tier 6.
Regarding the agency feature, each account can have only one agency account.
Best regards,
Share Acumbamail
Yeah, came for this same question
Q: EXTENDED ACCESS TO PLUS MEMBERS
I wonder if this deal is on extended access for an extra 3-4 days for plus members? I am looking at tier 9.
Maria_Acumbamail
Jun 1, 2026A: Yes, the promotion is still active, so you can purchase the Tier 9 plan directly.
Best regards,
Share Acumbamail
Verified purchaser
You mean it is still extended for ANOTHER 3 days (13/06/2026) for plus members after the ltd closes to non-plus members (10/06/2026).
2 days more for Plus Members.
Verified purchaser
I appreciate the update.
Q: ¿Se puede usar para Email Transaccionales?
Necesito un servicio de correo para mi aplicación, para hacer envío de email transaccionales como confirmación de contraseña, envío de notificaciones, vía SMTP. ¿La licencia Tier 1 me valdría para esto?
Maria_Acumbamail
May 29, 2026A: Hola,
Sí, puedes con cualquiera de las licencias, todos ellas os permitirá acceso al servicio smtp.
Share Acumbamail