Q: Account Reactivated Without Explanation - Automation Triggered
Our account has been activated; however, we still have not received any explanation for the initial suspension despite requesting clarification for the past 10 days.
My concern is: once the account was reactivated, our welcome email sequence was automatically triggered. As a result, users began receiving welcome emails even though they had not re-subscribed.
Could you please clarify what caused this and advise who is responsible for resolving the automation issue?
Founder Team
Maria_Acumbamail
Feb 25, 2026
A: Hello, could you please consult support again to review your specific case and background?
Could you please check the email with the subject line “Email change request”? My colleague and I have reached out several times regarding the email address change, asked for clarification on the reason for the block, and followed up a few days later, but we haven’t received a response. It’s been over two weeks, and we still don't have an answer. Thank you.
Q: Duplicate emails when sending to multiple lists
Hello,
If the same email address exists in two different lists (e.g. Subscribers and Users) and I send one campaign to both lists at the same time, will that contact receive the email once or twice?
Thank you.
Founder Team
Maria_Acumbamail
Feb 10, 2026
A: Good question and no worries, your contacts won’t be spammed.
In Acumbamail, if the same email address exists in multiple lists (for example, Subscribers and Users) and you send a single campaign to both lists at the same time, that contact will receive the email only once.
Regarding credit usage: At the moment of sending, credits may be temporarily deducted for duplicated contacts. Once the...
Is Acumbamail actively being developed, including new features?
I haven't seen anything new since I purchased Acumbamail in March 2025. A couple of feature requests I sent to support email a long time ago never bothered to receive a reply, nor implemented, https://acumbamail.com/en/news/ definitely shows a grim picture in 2025.
Can you shed some light into new features coming?
Founder Team
Maria_Acumbamail
Feb 10, 2026
A: Thanks for your question — and for sharing your feedback.
Yes, Acumbamail is very much actively developed and continuously evolving.
Since March 2025 alone, several important improvements and new features have been released, including:
Certified emails
Abandoned cart automation
A redesigned navigation menu and interface updates
Responsive design improvements across the platform
Q: Excluding certain lists
Are we able to easily use exclusion lists to prevent certain users or subscribers from receiving specific emails?
Share Acumbamail
Q: Account Reactivated Without Explanation - Automation Triggered
Our account has been activated; however, we still have not received any explanation for the initial suspension despite requesting clarification for the past 10 days.
My concern is: once the account was reactivated, our welcome email sequence was automatically triggered. As a result, users began receiving welcome emails even though they had not re-subscribed.
Could you please clarify what caused this and advise who is responsible for resolving the automation issue?
Maria_Acumbamail
Feb 25, 2026A: Hello, could you please consult support again to review your specific case and background?
Share Acumbamail
Could you please check the email with the subject line “Email change request”? My colleague and I have reached out several times regarding the email address change, asked for clarification on the reason for the block, and followed up a few days later, but we haven’t received a response. It’s been over two weeks, and we still don't have an answer. Thank you.
Q: Duplicate emails when sending to multiple lists
Hello,
If the same email address exists in two different lists (e.g. Subscribers and Users) and I send one campaign to both lists at the same time, will that contact receive the email once or twice?
Thank you.
Maria_Acumbamail
Feb 10, 2026A: Good question and no worries, your contacts won’t be spammed.
In Acumbamail, if the same email address exists in multiple lists (for example, Subscribers and Users) and you send a single campaign to both lists at the same time, that contact will receive the email only once.
Regarding credit usage: At the moment of sending, credits may be temporarily deducted for duplicated contacts. Once the...
Share Acumbamail
Q: i bought tier 3 can i buy more ?
Hello i bought the tier 3 lifetime , can i buy more even after the promo is sold out ?
Maria_Acumbamail
Feb 10, 2026A: Sorry, the promotion has expired, it is currently not active.
Share Acumbamail
Q: Is Acumbamail actively developed
Is Acumbamail actively being developed, including new features?
I haven't seen anything new since I purchased Acumbamail in March 2025. A couple of feature requests I sent to support email a long time ago never bothered to receive a reply, nor implemented, https://acumbamail.com/en/news/ definitely shows a grim picture in 2025.
Can you shed some light into new features coming?
Maria_Acumbamail
Feb 10, 2026A: Thanks for your question — and for sharing your feedback.
Yes, Acumbamail is very much actively developed and continuously evolving.
Since March 2025 alone, several important improvements and new features have been released, including:
Certified emails
Abandoned cart automation
A redesigned navigation menu and interface updates
Responsive design improvements across the platform
ENS...
Share Acumbamail