NinjaPipe Reviews

I was very excited about Ninjapipe. The founder was engaged and responsive the product a genuine modern replacement for the legacy CRMs.
But now I’m frustrated with inability to use Ninjapipe.
Basic functionality in what has grown into a monster product seems missing. I’ve not been able to even start to use it without running into errors and bugs.

I’m now at the point where I may have to look for a replacement CRM and write off this purchase.

When we started with NinjaPipe, my sales manager was excited about all the potential and features that had been promised. Since then, what we've seen the reality to be is:
- There is no way to contact a human representative to ask questions
- Inability to create a task at the same time you put a note on an account
- When you put a note on an account and then add another note, the first note is
erased and nowhere to be found
- There is no automation to get an email whenever a form is filled out by a lead/customer
- When you close a sale as a win, it stays in the pipeline and conversion rates don't
update
- Previous sales are not accounted for/showing when a sale happens via email and not a filled
out form

All in, this was over promise and under delivered through and through.

We have tried several times to reach out to the founder on LinkedIn (because that is the only contact method we have found), and we're told he's too busy to help, sent a link that doesn't answer the question, or told to send a more detailed question and he'll do a screen recording of the answer. None of this has ever happened or been followed through with. As of right now, it seems like they took our money and left us with a product that has zero use.

So, so, so frustrated.

Actualización. Aunque hace unos meses me quejé de que no recibía soporte de la plataforma, el problema es que estaba usando el sistema propio de la plataforma en lugar de Discord. Gracias a leerlo en los comentarios de Appsumo, accedí a Discord y veo que efectivamente el soporte es maravilloso.

Tengo que decir que Dinuka y su equipo en estos meses están aplicando una cantidad altísima de mejoras. Cada una de las propuestas que hacemos en el canal la aplican apenas en una semana, y está mejorando muchísimo su desempeño. Literalmente construyendo la plataforma con las necesidades de los usuarios reales. Son rápidos y eficaces.

Si Ninjapipe sigue con este ritmo de crecimiento en unos meses se pondrá al nivel de las plataformas all-in-one más altas que existen en internet. Una maravillosa compra.

I very rarely write reviews, but I'm so impressed I had to.

I've used other software such as Suitedash and this completely blows it out the water. It's fast, support is very responsive, it's not awkward like in other CRMs - it's very intuitive and user friendly.

Yes - there's still some essential features that need to be added such as ticketing, but users are requesting things left, right and centre - and it's being implemented really REALLY quick!

For example (check out their Discord if you want a feel for how good the support is!):
I requested multi-step forms as a feature request. This was added in less than 48 hours.
I asked if it was possible to use captchas on forms. This was implemented in less than 24 hours.
I asked about separating marketing/transactional email. I don't remember how quick it was implemented, but next time I logged on I noticed this was implemented.

Meanwhile, there's features such as routing & territories (useful for delivering, D2D sales, etc) that cannot be found in other CRMs - very impressive.

Most of all - the automations feature is insanely good. It's a visual workflow with drag-and-drop, making it very intuitive and user-friendly; whilst being very powerful and customisable.

Whatever features are introduced have been thought through carefully and implemented well, and not slap-dashed together like in a lot of LTDs found on AppSumo.

I don't know if NinjaPipe has others working on it other than Dinuka, but if he's just a one-man band at the moment - I have no idea how he's able to deliver so many feature updates whilst delivering responsive support at the same time, genuinely impressed.

I like NinjaPipe, the interface, and how fast it is. I've encountered a few errors, but it still performs the actions I need. I give it 5 stars because I see they release updates frequently, which encourages me to use it even more.

However, there are a few things I'd like you to consider. In the workspace, you can only choose one currency, but there are services where we want to use a different currency.

Could you make it possible to change the currency even after selecting it in the workspace? Also, could you make it so that this custom currency is also included in the pipeline totals, adding the total for one currency below the total for the other? And could invoices also be generated in different currencies, not just the one selected in the workspace?

I recently reported a bug where, in the client portal, when an ad is published, the description appears with HTML tags.

One last detail: could you please change the icon used in the currency entry field so it matches the selected currency? Even if you change the currency in the workspace, the fields where you enter the value still display "$" and below, the correct currency type is shown, but the label still says "$". This is confusing when filling out opportunity information and in the pipeline.

Anyway, thank you, the CRM has been very helpful.